DVD drive does not play blu-ray

I am wondering if anyone can help me. I have been trying for the last several days to get my DVD drive to read blu-ray's. It is an HP DV-7 1038ca and there is a Blu-Ray symbol on the drive. When I put a BD in the drive, it cannot read it at all and says there is no disc in the drive. It plays regular movies and I have never had any problems with it.
I have taken some of the earlier suggestions to people with similar problems. I tried Matz_Run.dvd.exe and it told me I had a problem. It said I can read HD-ROM but it would not recognize the disc in the drive. I dried some Cyberlink software to detect BD and BD-3D technology (I forget what it was called) and it said that everything except "software" was functioning. I have loaded the latest HP Quickplay and that did not work. Then I saw that Mediasmart's latest version was actually the replacement. I downloaded Mediasmart from the HP website (as I did not have it before this), then I installed it and upgraded it to the latest edition directly within the software. My computer still refuses to acknowledge there is a disc in the drive when I put an HD disc in. The discs I am trying to read is a 4-part series from BBC vvideo called PLANET EARTH. I have no other BluRay discs currently at my disposal. I even tried changing the country code just in case and this did not work.
Then I tried Cyberlink PowerDVD 10 Ultra Mark II as this also seems to have BD capability, but same thing, total failure. With the Cyberlink detection program, I get the idea that it works, but perhaps it does not. Is it possible that my BD laser is malfunctioning? Is there any way to check? Or perhaps the issue is something else (other than frustrating). I am running Windows 7 Home 64-bit. I am using MS Security Essentials for protection and Spybot S&D. I cannot think of any other specs to give you at this time, so feel free to ask if I left something out.
Please help.
This question was solved.
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Hi,
Does the drive still recognise and play DVDs and CDs? If so, I'm afraid it does look like this may be a hardware issue with the BD laser.
One further thing to try is to open the drive and carefully clean both lenses and check again, but if this doesn't help, you may want to start considering replacing the Drive.
Regards,
DP-K
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Microsoft MVP - Windows Experience

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View Solution.

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