DVD drive does not recognize my Windows 7 disc

I'm using a macbook pro purchased September 2009.
I purchased Windows 7 home premium full version and when I insert the installation disc, both 32 and 64 bit versions, the DVD drive on the computer does not recognize the disc. It spits it back out. Anyone else having this problem?
My external dvd drive works fine. I tried going through the install process this way but when the computer restarts, I get a screen that says no bootable device, press any button to continue.
Need some help please.

I am having the exact same problem! I currently am running Windows XP Pro in bootcamp and would like to use a Windows 7 Upgrade disk to upgrade my partition. (or clean install) But for some reason my Macbook Pro (also purchased recently) will not read the Upgrade DVD at all! I tied running it on startup, in Snow Leopard, and even in XP.
Out of desperation, I ran the disk on my iMac (that has not been updated to Snow Leopard yet) and it read the disk perfectly! I then began to question if my Macbook's disk drive was working properly. So I then ran a random CD and then a DVD on it and both read flawlessly!
Some people claim that they have fixed this problem simply by cleaning the Upgrade disk. This, however, did not work for me. There seems to be a trend with MacBooks having this trouble, but that could be completely coincidental! Apple has also announced that they will release an update that will officially provide support for Windows 7. Maybe this will provide a solution.
I'm about out of ideas so any help would be greatly appreciated!

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My CD/DVD drive no longer appears in Windows Explorer in Windows 8.1 on my HP Pavillion Slimline 400-034 Desktop PC. The drive spins upon boot. I've tried the Microsoft Window 8 troubleshooting with no luck. I'd like to try the HP troubleshooting which requires BIOS access upon boot, but pressing F10 during boot does not get me to the BIOS but instead loads Windows normally. Any suggestions to at least help me get to the BIOS?
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View Solution.

Hello @weatherdoc,
I understand that your HP Pavillion Slimline 400-034 Desktop PC does not detect your Optical Drive and when you tried the HP Support document: CD/DVD Drive Is Not Detected (Windows 8) and when you get to the step that requires you to enter the BIO tapping F10 when the computer first begins to start up will not open the BIOS as it should. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Satellite L50D-B - faulty DVD drive does not recognize disks

Bought 2 months ago. The drive does not accept CD's, DVD's or anything.
The name of the disk doesn't show up on the drive and if you double click on the DVD drive icon (while a disk is inserted) the tray opens up and says please insert a disk. I've tried many disks so they are not the issue.
So far I've taken it to tech support where I purchased it.
They said to do a reinstall so I did - with the full clean drive. I've tried updating the drivers but the computer insists that they are the latest. If I search for my model number on the Toshiba driver support site it gets rejected and I have no access to drivers (from Toshiba).
I checked out a few other forums and tried the regedit fix but that also did nothing. If no solution is found (and I've already wasted hours of my life on it) then this notebook is going to back for a refund and I'll get one that is going to perform the simple task of playing a DVD.
Windows 8.1
PSKUQA - 01300S

Hi
Sorry to hear that you have such stupid problem with your machine. On this virtual way it is not easy to say what is wrong there.
In my opinion you should not waste your time checking and searching for some drivers that probably will not help at all.
Reinstall original operating system that you have got with your machine and test functionality with factory settings. If the result is the same contact your local dealer or Toshiba service provider directly and ask for help. They can check ODD and exchange it if necessary.

My cd/dvd drive does not recognize/load cds

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The cd will be accepted into the drive which will begin to turn/mount the disk followed by a few clicks after which the drive stops, tries again, tries a 3rd time and then ejects the cd. Dvds do load but I have been experiencing "skipping over damaged area" msgs when there is no damage. Resetting the SMC alleviates that problem for dvds but not the cd loading problem. Cds that have been accepted in the past do no load, even brand new cds.
I do play dvds and cds frequently but before I conclude that my drive is failing due to wear and tear, I wanted to know if there's a way to clean the drive, if that's the problem. The drive does not accept a dvd/cd drive cleaning disk.
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None of the information you have provided answered my question regarding a way to clean/refurbish a drive which will not accept a dvd/cd cleaning disk.
You finally advised me to do what I had already done prior to posting.
Perhaps you have a reading comprehension problem. Although the internal drives are generically referred to as superdrives, I only employed that term in my initial post when referring to purchasing an external drive to potentially be shared with a laptop. So, the confusion is yours.
The link below gives simple yet comprehensive coverage of when, why and how to reset SCM/PRAM, which does not include my CD mounting issue, although it resolved the "skipping over damaged areas" problem I had prior to my original post regarding alternative ways to clean the internal drive.
http://thenextweb.com/lifehacks/2010/12/04/how-when-why-to-reset-the-pram-smc-on -your-mac/
The link below contains a discussion of failing dvd/cd drives for iMacs of the same vintage as mine with the similar mounting issues. I had no success mounting a CD via a virtual XP environment, so it's more likely a hardware issue.
http://forums.macrumors.com/archive/index.php/t-1337712.html
Here's a link discussing pros and cons for buying a USB Superdrive (external Superdrive as I mentioned).
http://www.macworld.co.uk/news/mac/it-worth-buying-apple-usb-superdrive-3491736/

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I HAVE BEEN HAVING THE SAME PROBLEM. I CAN BURN TO MY COMPUTER - COPY A DVD - BUT CAN'T COPY TO A BLANK DISC AND HAVE TRIED ALL KINDS OF MUSIC DISC???
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Hello crollinsphoto1, welcome to the HP Forums.
It appears that you're not able to play movie DVD's in the DVD player in your notebook. I will try to assist you with this.
I'd recommend starting with this document:
Resolving DVD and Blu-ray Movie Problems (Windows 7).
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Thanks.
I worked on behalf of HP.

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Does this mean that your CD/DVD drive does not work anymore and is not recognized by system?
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Thanks, Xaver, tried this, still won't autoplay, it will just turn the dvd around for a while and then stop. Though when I open Windows Medi Centre and choos 'play DVD', it does the trick. The only way to install software, though si through Windows Exp[lorer and searching relevant file. Cheers,
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This question was solved.
View Solution.

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608141-001
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DVD drive does not recognize my Windows 7 disc

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