DVD drive no longer shows up

I got a HP Pavilion g6-2392nr a few days ago and today I decided to create some recovery disks. This is Windows 8.1 I should mention. I created disks 1-5 but when I put a dvd in the drive for disk 6, it kept waiting for me to insert the disk. I tried another disk and it also could not find it. So I cancelled the creation of the recovery media and restarted. When I logged back into Windows I attempted to read another disk, just to make sure it was working, but the drive never appeared in the file manager, though I do hear it spinning up. After this I attached my usb dvd drive and tried to finish the final disk. This seemed to finish but then it told me to insert another disk. Anyway, when I look at the device manager the only driver I see is the usb DVD drive, but no drivers now seem to correspond to the integrated one in the laptop.
Does anyone know why this might suddenly happen after hours of working fine? I am getting very frustrated because this is just another in a long line of problems I have been having since getting this computer.

Okay, eventually I found a suggestion in one of the troubleshooting guides that indicated that I should remove the battery and power, shut down for 10 seconds and restart. This worked. What I want to know now is, why would this work, and should I still be concerned that there is a problem with the drive?

Similar Messages

CD/DVD Drive no longer reading discs

HP Pavilion g6-1b50us Notebook PC
Windows 7 64-bit
I've only had my laptop about a month and a half. To transfer items from my old laptop to the new one, I used the CD/DVD drive to copy items over. It worked beautifully at that time.
Tonight, I went to install a new program I just received. Its on CD-ROM. I placed it in the drive, it popped up with the "run or open" prompt. Pretty straight forward and normal. I clicked run/install and... the drive started making noises like it was either off balance or hung up or... something. After waiting much longer than it should have taken to read the disc, I just clicked the button to open the drive (and essentially cancel the install). No problem, the disc slowed like normal and the drive popped open.
Hmmm... So I did a reboot. Tried again. The run or open prompt came up. I canceled it this time, and went into the computer and right clicked the CD/DVD drive (where it showed the proper title of the disc) and clicked open. IT made the weird noises again and... nothing. I closed out the computer prompt, tried to open the drive again to stop it, and this time i had no luck. It just... sat there. So I ended up doing reboot.
Reboot. Got the disc out. Decided to try the disc in a different computer. Maybe I got a bad program. Nope. It worked like a charm, ready to install elsewhere.
I went BACK to my HP, tried the disc a third time. This time... nothing. No prompt. I went into Computer. No CD title in the CD drive. I clicked on it, and it started spinning (again making the weird hung up/off balance noise) and eventually came back saying there is no disc in the drive.
My various steps to fix things have included:
-- making sure all the drivers, BIOS, etc. updates are installed. All are up to date.
-- Did a system restore point a couple weeks back to see if that helped. No luck. Undid the restore point.
-- Microsoft Fix-It thing. Couldn't do anything because it would never read that there was a disc in the drive in the first place!
-- Did HP System Troubleshooting. Same problem as the Microsoft Fix-It EXCEPT when I used a blank CD-R.
-- Eventually did get it to also read a DVD-R disc. Seems willing to write to disc, but not read???
-- Uninstalled the DVD/CD drive in Device Manager. Let it reinstall the drivers on its own.
-- I've tried an audio CD, a video DVD, the program I am trying to install, and the blank discs. The only things it will read now if the blank discs. (And even then, it takes a few minutes to do that.)
In device manager, it is listed as "hp DVDRAM GT31L SATA CdRom Device."
I'm at my wits end. ANY suggestions I've not tried? Frankly, I NEED to install this program to do my job. This needs to be fixed, like, yesterday.

It is a bad piece of hardware. You have eliminated all other possibilities. You need to replace the optical drive. In the meantime you can install the software across a network by making the optical drive on another computer within the network shared and access the files on the disk from the laptop. Or you can get a usb dvd drive or you can copy the contents of the cd onto a flash drive and install from there.

After recently installing itunes on my new PC running windows 8, the CD/DVD drives no longer works, gives a code 19 message. Seems itunes is impacting the registry of the DVD drive. What is best solution to keep running itunes

After recently installing itunes on my new PC running windows 8, the CD/DVD drives no longer works, gives a code 19 message. Seems itunes is impacting the registry of the DVD drive. What is best solution to keep running itunes normally in the future & get the CD/DVD drive working again? if I delete the upper / lower registry keys what other functions are impacted? I see others say itunes asks for a reinstall...then same problem all over again! THX

Have you revieved this support document?
TS2308: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

External hard drive no longer shows up connected

I have been using a Seagate Freeagent 500 GB external HD as a backup storage device for my Windows 7, 64 bit computer. After working well for several years it did not respond the last time I tried to back up and shows up as "disconnected" when
I search for the HD in device manager or control panel. It was assigned Drive I but that drive no longer shows up under drives. I have tried different USB ports without success. Oddly, the audible signal sounds when I remove the USB cable from
a port but does not sound when I reinsert it. I also tried powering down the hard drive and powering up again without success.

Hi,
If other PCs can show this external hard drive, You can try the following steps to clear the write-protected flag to see what's going on:
Open a command with administrator privilege:
type--> diskpart
type--> list volume
type--> select volume #
type--> attributes disk clear readonly
Kate Li
TechNet Community Support

External Hard Drive no longer showing in Devices

My external hard drive no longer shows up as a device on my MBP. It has worked fine since the day I plugged it in.
The Time Machine is using the HD, and continues to do it's backups, so power and USB connection is not an issue
The HD shows up in Disk Utility (The Time Machine portion AND the partition that I've been using for storage)
I ran a repair on the partition in Disk Utility and it checks out OK
I can access this partition from VMware Fusion, so the windows side of the MBP sees it, and it's operational
Used the HD all day yesterday without issue
I've restarted the MBP to see if it would find the HD partition after a restart, it doesn't
I've unplugged (USB) and powered-off the HD, and when I power-on, it still isn't seen.
Any ideas?
John

If TM is turned on and it still doesn't show up then do a SMC reset.
SMC RESET
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
PRAM RESET
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Updated to Mavericks:cd/dvd drive no longer works since update. How do I fix this?

I updated my macbook pro with the Mavericks update last week. Since then, my cd/dvd drive no longer works.
It worked until I did the update. How do I fix this? Can I delete the update and if so how do I do that? or
is thiere a fix for this?

1. Reset PRAM. http://support.apple.com/kb/PH14222
2. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
Best.

HT2953 I have an hp dvd ram gh60L DVD Drive. It shows up in Windows Explorer (Windows 7), but doesn't show up in itunes. Can someone suggest a fix, please?

I have an hp dvd ram gh60L DVD Drive. It shows up in Windows Explorer (Windows 7), but doesn't show up in itunes. Can someone suggest a fix, please?

Hello b0nvivant,
Thank you for providing so much information about the iPod issue you are experiencing. I found an article with steps to take when your iPod is recognized in Windows Explorer but not in iTunes:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thank you for using Apple Support Communities.
Best,
Sheila M.

Hi, my dvd drive doesn't show on my computer and device manager. can anyone help me?

Hi, my dvd drive doesn't show on my computer and device manager. can anyone help me? Notebook HP dv6700z.
This question was solved.
View Solution.

Hi,
If the drive is not showing in the list of bootable devices, you can be fairly certain that it has suffered a Hardware failure and will need to be replaced.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

CD/DVD drive no longer reads music CD's after 10.5.6 upgrade

After going through the 10.5.6 upgrade, the MATSHITA DVD-R UJ-857E on my 2.16 Intel MacBook is no longer recognizing music CD's. Bought 3 new CD's just before upgrading and they aren't recognized now, as well as older CD's I own. DVD's and software CD/DVD's seem to work fine however.
Any ideas on why and how to correct the issue? Is there a firmware update for the Matshita DVD drives used by Apple?
Thanks in advance
Joseph
MATSHITA DVD-R UJ-857E:
Firmware Revision: ZB0E
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: Insert media and refresh to show available burn speeds

My G5 iMac was doing the same thing in the early months of 2008, and it wasn't till June that I discovered the drive itself was going bad. I could burn a disc, and when it finished, it wouldn't mount. I would reboot, and while the disc would then mount, the iMac said it was not the proper format. (Even though it was just burned on the Mac).
A new drive eliminated this problem, so I would ask, how old is your computer?
Mine was a little over two years old when it started this, and it took four months to completely die on me.

External 3rd party USB DVD drive will not show up on my 2008 Macbook pro

I have a the new Macbook pro, when I connect my Liteon USB DVD drive it does not show up my Macbook pro. The only DVD drive showing up is the one on my Macbook pro. How do I make the 2nd DVD drive show up. I just need to 2nd drive to tranfers data from dvd to the external drive.

Hi, ipodtrip1. Nothing will appear on your MBP's desktop unless there is a disc in the drive. Does a disc in the drive not appear either?
If not, does System Profiler detect the drive as a connected device?
If you have another USB device you can connect to your computer, disconnect the optical drive and connect the other device. Does System Profiler detect that device?
If not, reset the System Management Controller, and see whether doing so reactivates your USB port.

Dvd drive no longer recognized

My dvd drive is no longer recognized in my HP Pavilion dv9000 notebook. Do I need a new driver? How do I get it?

wsj28 wrote:
My dvd drive is no longer recognized in my HP Pavilion dv9000 notebook. Do I need a new driver? How do I get it?
Hi,
The driver is in the operating system so you shouldn't need any. Can you see the optical drive in the Device Manager??
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

Optical Drive no longer showing on C drive

Hi everyone,
My optical drive (CD/DVD) is no longer accessable, either via C drive or any other means.
The drive is still mechanically working, accepting and ejecting discs, but I have no meams of accessing it.
I'm thinking this is a driver/software issue and have tried to download drivers from HP but no luck.
My TouchSmart is an IQ512me (64 bit).
Any help or suggestions would be very much appreciated.
Thanks
This question was solved.
View Solution.

Hi,
Please try Run now from the following link:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
also check the following methods:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895589&tmp_task=solveCategory&lc=en&dlc=en&cc...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

DVD drive no longer seen after 10.5.1 upgrade

I upgraded to 10.5.1 on my G5 dual 1.8GHz mac and on reboot the DVD drive is no long visible to the operating system.
The drive was working the moment before I did the upgrade doing an install of iWork.
Now when the system boots, the DVD drive is on visible in System Profiler or Disk Utility

It seems as though the problems are multiplying. Other programs are acting funny now - I had to force quit iTunes yesterday and then the Finder froze. Keyboard response was nil, so I couldn't Force quit the Finder, so I had to resort to more drastic measures. It took two reboots to get things running again. I'm going to review some other threads to see if there are any clues there, then probably wipe the hard drive and do a clean install if nothing else seems to address the issue.

Internal dvd drive no longer plays idvd burned projects

My internal dvd drive has been acting strange lately. It will play mass produced dvds but does not play my idvd projects, which it used to do. Anyone know if cleaning will help? If so, can you recommend a cleaner for an imac dvd drive?
If cleaning won't help, am I better off going to apple and having it replaced, or simply buying a compatible external drive? If an external, any recommendations?
Thanks!

You can use any proprietary lens cleaner for a DVD/CD player, except the ones using a liquid.
When you have cleaned the Superdrive, do a bit of maintenance:
Repairing permissions is important, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two in Tiger, but much longer in Leopard.
Background information here:
http://docs.info.apple.com/article.html?artnum=25751
and here:
http://docs.info.apple.com/article.html?artnum=302672
An article on troubleshooting Permissions can be found here:
http://support.apple.com/kb/HT2963
By the way, you can ignore any messages about SUID or ACL file permissions, as explained here:
http://support.apple.com/kb/TS1448?viewlocale=en_US
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417?viewlocale=en_US
For a full description of how to resolve Disk, Permission and Cache Corruption, you should read this FAQ from the X Lab:
http://www.thexlab.com/faqs/repairprocess.html
Then reboot your Mac and try burning a DVD again.

CD/DVD DRIVE NO LONGER SEEN ON LAPTOP

Have a HP dc4223cl with a Mat**bleep**a uj840d. As of today, drive no longer seen by system. Device manager states driver is O.K. but device is not attached? Best way to find drive and re-install?? Thanks

Dear cmex,
Try this CD DVD Problems-Solutions...
still can't solve ?.. please inform here..
Good Luck....

DVD drive no longer shows up

Similar Messages

Maybe you are looking for