DVD drive not visible and detected

Hi,
I'm using windows 7 home 64bit on HP Pavilion dv4-3031tx notebook. Few months ago, I changed my DVD rom drive from HP service center as the burning option was not working. After changing, it was working fine. Now the drive is not visible when I open my computer. I installed all the drivers again from the recovery manager provided by the HP recovery disk, but still it remains same. Strange thing is when I insert my recovery disk and reboot my notebook seleting boot from DVD option, notebook can detect the disk and approaches for OS installation. If possible, I want to slove this problem instead of reinstalling windows from recovery disk as I have tons of programs installed in HD. Please give an effective solution. I'm really worried.
Thanks in advance.
This question was solved.
View Solution.

It is a fairly common problem and there is a Microsoft Autofix for it:
http://support.microsoft.com/kb/982116
You can run the autofix but I have had better luck with doing the manual registry edit which is also outlined on the link.
This is called the upper/lower filters problem and is the very low level driver built into Windows.

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