Dvd drive not working on iMac

Hi! DVD drive on my iMac is not reading any DVD or CD. It try to read then it ejects it. Can anyone help me?

Another help source (if you haven't already done so).
Go to your OS Help Menu. In the search field type dvd
Click on all the troubleshooting topics & Support Articles that pertain to your issue.
You can also do the same in Disk Utility. Open same up.
At the bottom left of the window, click on the purple button w/the "?" in the middle.
This will bring up the Help Menu.
===============
Try a different brand. Top forum favorites
CDs
FUJI
TDK
Verbatim
DVDs
Maxell
Verbatim
==============
Apple's Disc Burning Quick Assist
Make sure the DVDs are not dirty, smudged and/or scratched.
http://support.apple.com/kb/TS2000 Mac doesn't start up from install disc
http://support.apple.com/kb/HT2801 Apple Computers: Troubleshooting the slot-loading SuperDrive
*** Your drive may need cleaning. Cleaning kits can be purchased from any store that sells CD/DVDs. ***

Similar Messages

CD/DVD Drive Not working on iMac using Snow Leopard

Can anyone help me with a possible solution as to why my CD/DVD Drive on my iMac (running Snow Leopard 10.6.8) has suddenly stopped recognizing any inserted discs?
It makes a noise - as if it's trying to read them - but then ejects them! Although my iMac is quite old, the actual CD/DVD Drive was only replaced a couple of years ago!
I'd be grateful of any help, alternatively a rough idea of price for either replacing the drive (if it has gone to the great Apple Drive in the sky) or a plug-in removable drive? Thanks

Try resetting the SMC Intel-based Macs: Resetting the System Management Controller (SMC) and PRAM OS X Mavericks: Reset your computer’s PRAM
sometimes it helps. You can also try a cleaning disc or blowing some compressed air into the mechanism to get rid of any dust that may be affecting it. The bottom line is that the slot loading SuperDrive, mounted sideways and exposed to the heat generated inside an imac, just doesn't last long. You're better off with an external drive, LG makes good ones for less than $30 http://www.amazon.com/LG-GE24NU30-Super-Multi-External-DVD-Writer/dp/B007WLP0BY/ ref=sr_1_20?ie=UTF8&qid=1413369637&sr=8-20&keywords=lg+super+multi+drive

Dvd drive not worked properly

i have hp pavilion dv4 series.my dvd drive not worked properly.for that purpose only i went 7 times in your service centre but they won't take action till now .why u people do like this .i want explation and just change my dvd drive that's all.

tcrite,
Sounds like a bad drive...I would get a replacement. According to Accelerate Your Mac database, it should work without issue.
Just enter the model number of the drive and select your Powerbook G3 2000, and you will see four reports on this model.
http://forums.xlr8yourmac.com/drivedb/search.drivedb.lasso

External DVD drive not working with Lombard G3 333

I have an external DVD drive that worked when I had 10.4, but had to reformat HD and now only have 10.3.9, and now the DVD drive does not work with DVDs, it will work with CDs and CDR media, but not with DVD media. My Lombard did not come with DVD originally and I am using a PC Card (Macintosh PowerBook DVD-Video PC Card For PowerBook G3 Series) and it worked before with 10.4, but not with 10.3, any ideas? Also have tried with 9.x, no go either. Any help would be appreciated.
Also, would it be difficult to add a DVD logic board to my Lombard?
Joey

xamdu,
I am reading and replying to this post after first replying to your other post, so a few of my previous comments are redundant.
Regarding the FireWire(?) USB 2.0(?) DVD drive: It is possible Tiger supported your DVD drive but Panther does not. I would give PatchBurn for Panther a try:
http://patchburn.de/download.html
If the above is unsuccessful, take a look at this workaround:
http://www.macosxhints.com/article.php?story=20040330171655882
You can swap logic boards but it does require a lot of disassembly.
Since no version of OSX supports Apple DVD Player, I am assuming you have a third-party player like VLC installed to watch movies. If this is the case, the DVD Decoder PC card is not necessary. If booted to 9.x, you of course will need the decoder PC card but I did not know 9.x's Apple DVD Player supported external drives.

External DVD drive not working

Need some help with this one:
My sister-in-law has an iMac G4 1.25Ghz 17” LCD USB 2.0 with 10.4.11.
The internal DVD-ROM CD-RW died awhile back so she purchased a Sony external DVD-ROM CD-RW USB 2.0 to take its place.
Everything was working fine.
Recently, she had some bad sectors on her HD (5 yrs old anyhow), so I purchased her a new HD, installed it and while I had the case open, I removed the broken internal DVD-ROM CD-RW. Installed a fresh 10.4.11
System profiler can see the USB Sony DVD-ROM CD-RW, but when a disk is installed, or when I open Apple DVD player, it says a disk drive cannot be found.
The DVD can be seen on the desktop.
System prefs is configured to open Apple DVD player when a DVD is inserted.
I hooked the new Sony drive to my setup (iMac G5 2.0) and the drive works fine when I put in a DVD.
Would removing the old broken DVD-ROM drive from the G4 cause the new external USB Sony not to work??
Any suggestion? I checked Sony’s site and there is no d/l’s for the drive.
Thanks,
--Bob Aldridge
Huntsville, AL

Hey Bob,
My understanding of this is that when you install the OS there is like a "shake hands" with the DVD-ROM chip on the internal ATA bus by the installer. The installer then installs/enables the necessary components to play DVDs.
Would removing the old broken DVD-ROM drive from the G4 cause the new external USB Sony not to work??
If you remove that drive that's probably why you get the:
"An installed DVD player cannot be found" error.
I did not re-apply any thermal compound on the heat pipes. Is the compound something I can get a Radio Shack?
Here's the exact procedure from the 1.25 Service Manual:
"This procedure requires the following tools:
• Plastic stylus or plastic spatula to remove the old thermal paste
• Plastic stylus or plastic spatula to spread the thermal paste
• Thermal paste (922-4757)
Part Location
1. Thoroughly clean the original thermal film from the mating surfaces (circled below) of
the bottom housing and thermal pipe. Use a plastic stylus to scrape the surfaces
clean. Note: Do not use an abrasive material or liquid cleaner.
2. Squeeze a ball of thermal paste onto the mating surfaces of the thermal pipe.
3. Replace the bottom housing.
Warning: The bottom housing has four torx screws that must be tightened to at least
17 in.-lbs. Use a torque driver (service tool 076-0899) to ensure that the thermal pipe
is firmly mated with the top base. If you do not have a torque driver, you must make
sure the screws are tightened by hand FIRMLY, BUT NOT FORCIBLY.
Failure to apply the thermal paste as described in this procedure, and failure to
tighten the torx screws as directed, could cause the computer to overheat and
damage internal components."
I personally haven't had a 1.25 apart. The 700s and 800s I've had apart have a silicone pad like material or thick rubber compond on the heat pipes. The manuals for those machines refer to "thermal pads".
I think you could use a thermal pad material like from Micro Center, Comp USA or Radio Shack.
This is the Radio Shack stuff:
http://www.radioshack.com/product/index.jsp?productId=2295074&cp=&sr=1&kw=therma lpad&origkw=thermalpad&parentPage=search
If the thermal stuff was not too badly damaged you'll probably be OK but I'd probably run Temperature Monitor for a while just to make sure.
Richard

External Optical Drive not working with iMac

I have a memorex external drive that I have been using to install Windows 7 with boot camp and have successfully used it on 2 mac-mini's. I am not trying to install Windows 7 boot camp on an iMac that has a broken internal optical drive but the external will not run.
I have tried:
- Startup Utility: Can see the external in there.
- External shows up on desktop with Windows 7
- External shows up in disk utility
- Windows shows up in startup menu with holding down Option.
I see iMac SSD Drive, Recovery HD Drive , Windows CD , EFI Boot cd as options.
If I select Windows it takes me to a black screen that says it doesnt see a boot CD clicking on EFI boot does nothing.
Anyone have any possible solutions into getting this to work?

Valen85 wrote:
I have a memorex external drive that I have been using to install Windows 7 with boot camp and have successfully used it on 2 mac-mini's.
Mac Minis without built-in Optical drives behave differently than iMacs with built-in drives for boot ability,
I am not trying to install Windows 7 boot camp on an iMac that has a broken internal optical drive but the external will not run.
I see iMac SSD Drive, Recovery HD Drive , Windows CD , EFI Boot cd as options.
If I select Windows it takes me to a black screen that says it doesnt see a boot CD clicking on EFI boot does nothing.
This is confusing. If you have the external Optical Drive (Memorex) connected via USB to the iMac and insert a Windows 7+ DVD in it, the Apple Bootmanager will see OSX, Recovery HD, Windows (if already installed on the iMac's internal drive) and possibly Windows and EFI boot from the DVD.
The Windows and EFI Boot will not work if you try to boot the iMac from the external. Test this from the internal Optical drive as well. If your iMac is a UEFI Mac (2013+) it will let you boot from the DVD directly (without Bootcamp).
Bootcamp Assistant will refuse to let you use the external Optical drive, if you try use it to install Windows. BCA only works with internal Optical drives as far as Windows installation is concerned, on Macs that have a built-in optical drive. The exceptions to this rule are 2012 Macs and some 2011 models.

Dvd drive not working after upgrade to osx10.9

Since my Macbook upgraded to 10.9 the DVD drive no longer works.
Putting in either a pre-recorded disc or a blank to burn results in the disc being ejected after spinning for a few seconds.
The SD card reader also stopped working but I was able to correct that problem.

Same problem here on a mid-2010 21.5" iMac. Will read CDs and 1 out of 100 DVDs (1 kids' DVD, weird) but generally nothing in DVD format.
I tried all the solves listed (change prefs, reset EMC and both PRAMs, boot from internet disks, even an Endust cleaning CD). Nada. I then set up a Joint Venture call and they diagnosed the drive as faulty after repeating all of the above. They say it's very possible that dying Superdrives can read CDs and even burn disks but not read DVDs. They said it'd be about $150 to replace the drive at a Genius Bar.
Here's where I try to be helpful.
If you're found this thread and you're not under warranty, don't waste ANY time testing it or trying to fix. Certainly don't roll back to previous software versions -- wasting hours of time and eliminating software features you may like or introducing incompatibilities. Just hop on over to Amazon and buy a $30 (not kidding) Amazon Basics external DVD drive. I ordered one w/ my cleaning disk knowing I'd prob need it and prob wouldn't want to pay Apple to fix my 3-year old machine. Works like an absolute charm for me. Faster ripping CDs than the Superdrive, plays DVDs through DVD Player, VLC, or XBMC instantly.
So my advice (ignore it if you like, it's worth what you paid for it) is to ignore any conspiracy theories about whether Apple planned this. IMHO, it doesn't matter for $30. Your time is worth more than $30. Just buy an external and get on with your life. You can even use it with your drive-less Air when you get one, if you don't have one already. How often can you solve a complex computer problem instantly, and be better off in the end, for $30? Just do it. End of advice.
HTH.

DVD Drives not working after Snow Leopard install

Hello all. I'm having problems after installing Snow Leopard. Om my MacBook Pro, my DVD drive doesn't even read discs anymore. It keeps it spinning for a while and then ejects it.
Coincidentally, the drive on my iMac 3+ GHZ is not accepting my discs into the DVD drive. It's not sucking in the discs anymore.
Both of these things started happening right after the Snow Leopard installation.
Can anyone help?

Have been running without trouble and had total ability to burn disc images to DVD until SL installation. after installation, every burn attempt fails to complete, give me an unrecoverabl, unable to restart error. I does burn data to the disc, but fails at some point near the end of the burn wich renders the disc a "coaster". I put my spare HDD back in wich was running 10.5, the problem exists with that drive also. My next step was to load a fresh drive with 10.5, even then the problem exists. I find it hard to believe that the drive failed exactly when SL was installed, more likely that the installation changed a hardware setting, or installed a firmware update which cause the problem. As I am a repair tech, I have done a ton of reaserch on the subject, and I find that litterally 10's of thousands of people have had the same issue after the SL upgrade. Come on Apple, I always heard you were better than Microsoft, but as everyone can see there is a problem. Get working on the fix and patch it just like Microsoft.

DVD drive not working properly.....

here's the info on whats going on:
when i try to put in a CD/DVD it spits the disk out right away. after trying to put it in about five times or so, the drive takes it, makes its fancy noises to make me think that its reading the disk, but the computer doesnt recognize that it has one in the drive. sometimes it spits the disk out, but other times it will just keep it.
ive been reading posts from other users with similar issues and done everything that everyone has tried i.e. going to disk utilities and "verifying the disk" (it says everything is working normally), tried to "repair" the drive, and when i go the the info section about my disk drive it says that its read/writable, but not ejectable.
here is the info that it gives me, maybe this could be of some help to try and narrow down the possible problems:
Name : FUJITSU MHY2160BH Media
Type : Disk
Partition Map Scheme : GUID Partition Table
Disk Identifier : disk0
Media Name : FUJITSU MHY2160BH Media
Media Type : Generic
Connection Bus : Serial ATA 2
Device Tree : /PCI0/SATA@1F,2/PRT0@0/PMP@0/@0:0
Writable : Yes
Ejectable : No
Mac OS 9 Drivers Installed : No
Location : Internal
Total Capacity : 149.1 GB (160,041,885,696 Bytes)
S.M.A.R.T. Status : Verified
Disk Number : 0
Partition Number : 0
the last thing that i havent done is do a full restart of the computer. that is my last resort. anyone have any ideas on what to do?
thank you for your time.

I have a question similar to this.....
Just recently (no updates/changes, etc) my CD drive stopped working. It won't let me enter a CD at all. It is as if there is something in there blocking it. I tried restarting the computer, but that didn't help. It acts like I have to force it in there, but I really don't want to do that. As far as I know there's nothing in there, as I rarely use the drive. Please advise if there is any sort of resets I can do for the drive (I'm still trying to get the hang of my MAC).
Thank you for any assistance!!!!

External drive not working on iMac, but works on Macbook Pro

I have read a few different threads relating to this question, with no real luck of a permanent solution.
I have an external drive that works perfectly on my Macbook Pro. My new iMac will not show the drive though (both with the current software).
The drive itself shows a power light and appears to be running/powered by the USB port.
I have tried several ports.
It does not show in Disk Utility.
The option in settings is set to show the drive in finder and on the desktop (I have checked this).
I have tried restarting the iMac.
I have also had this problem after the iMac has been turned off overnight, and turned on in the morning (and then plugging the drive in after powering on).
I resolved this issue once by turning off the iMac, removing the power cord for a few minutes, and powering it up again.
I don't think it should be something I have to do every time I would like to use the drive though - It would be very irritating if I had to do that every time.
Any advice or options here?
The iMac has only been used since Christmas day, 2014 - and has had this problem since that day (in which i solved it by the turn off/unplug thing).
Sorry, I am aware this question has been asked a lot. I haven't come across anything that is giving me a long-term solution to this problem.
Happy new year!

Some USB-powered drives are just crappy. They require too much current from the USB and cause the bus to fail or the bus can't provide enough power for it to fully spin up. You can often hear or feel them clicking periodically (like once a second) as they are trying to spin up.
If this is the case, a powered Hub, external power supply, or Y-cable will be necessary to consistently use the drive.

Error code 39 - CD/DVD drive not working properly

Satellite C55D-5170 came with Win 8 and the first automatic software update upgraded it to Win 8.1.
I believe this is the first time I have tried to access the DVD drive but I had successfully used the flash drive. The DVD drive is not recognized. The Device Manager, under DVD/CD-ROM drives shows the yellow triangle in front of TSSTcorp CDDVDW SU-208FB. Clicking on that shows the following:
Location: Bus Number 2, Target Id 0, LUN 0
Device status
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
{Unable to Load Device Driver}
%hs device driver could not be loaded
Error Status was 0x%s
I looked through these forums and found that this Code 39 is frightfully common and does not seem to have an answer. I went to Microsoft's site and using their fix it, but nothing changed. I tried to update the driver but got the message saying I already had the current driver. I uninstalled the driver and rebooted the laptop and the driver was reinstalled but nothing changed, still not recognizing the DVD drive.
I need a solution so that I can install a WiFi router. It would be nice to play some CDs as well. Thanks in advance to anyone who can provide a solution.

Satellite C55D-A5170
Downloads here.
One should follow these instructions when upgrading to Windows 8.1.
   How to Update from Windows 8 to Windows 8.1
Code 39   ...   I went to Microsoft's site and using their fix it, but nothing changed.
You don't say which site and which fix. If it's the usual registry problem, this article should apply. Work your way through the suggestions.
   Your CD or DVD drive is not recognized by Windows or other programs
-Jerry

Optical DVD drive not working properly: HP notebook g61

Game disks and dvd movie disks not working consistently. Sometimes detected as empty dvd disk and asks if I want to burn to the disk. Other times does not read that there is a disk in the drive. Computer is about one month old. On one of my game disks, I have to reinsert 4 or 5 times before it will read properly. Any suggestions?

Sounds like you use the disk drive a lot. Before we panic and recommend a new drive, try a DVD lens cleaner you can pick up at any place that sells a lot of DVDs, like even WalMart. Run the cleaner disk and see if that helps.

DVD Drive not working Satellite Pro A100 - error Code 37

Hi
Anyone help on this?
I have an A-100 and the DVD drive has stopped working in XP. I've checked device manager and XP see's the drive but returns this error 'Windows cannot initialize the device driver for this hardware. (Code 37)'
I've also noticed that ASAPI.sys is not running in task manager.
I'm guessing this has got something to do with the problem.
I've tried reinstalling device drivers but this has made no difference. Any suggestions?

Hi
The error code 37 means the driver returned failure from its DriverEntry routine.
You could try to remove the driver from the device manager and after new reboot the OS should recognize the device drive and initialize the driver again.
If this does not help try this procedure:
Run REGEDIT and open up the following folders:
HKEY_LOCAL_MACHINE
-> SYSTEM
-> CurrentControlSet
-> Control
->Class
{4D36E965-E325 -11CE-BFC1-08002BE10318}
After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two settings on the right-hand side:
"Upperfilters"
"Lowerfilters"
Click on each of them, press DELETE and click YES.
Then reboot the notebook and check if it was useful.

DVD drive not working with win 8.1

Hi. I have HP pavilion 15-e020TU notebook. My DVD drive worked with windows 7 and windows 8. After upgrading to windows 8.1 , the DVD drive is not working. Windows device manager can find the DVD drive but shows a yellow error mark. I selected "Update driver software" and then "Search automatically for updated driver software" . Then the name changed from "Mitsumi CD drive" to "hp DVD A DU8A5SH". And still not working. I installed the firmware update from http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv481en&cc=us&dlc=en&lc=en&jum... But a command prompt shows "Error: no mitsumi drives found." What can I do now ?
This question was solved.
View Solution.

Hi:
Try each of Resolution Steps 2, 3, 4 & 5 at the link below.
One of them normally fixes the problem.
http://support.microsoft.com/kb/314060

DVD drive not working on Satellite Pro U400-142

My DVD drive is not working. I insert a disk, can hear the drive working for some time but then nothing happens. I checked 'Device Manager' - under DVD/CD-ROM drives it shows: MAT****A DVD-RAM UJ862AS, but there is a black exclamation mark on a yellow circle next to it. I opened the 'Properties' dialogue box and under device status it says:
'Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
I'd like to try to try to solve the problem by re-installing the driver. I have checked the Toshiba website for the driver, but cannot find it.
I'd be most grateful if someone could give me any ideas on how to sove this problem.
Thanks
P

What you can do is follow:
Remove optical disc drive from device manager and restart your notebook.
The drive should be recognized and installed properly. If the same happen again try please > http://aps2.toshiba-tro.de/kb0/FAQ8101LA0000R01.htm

Dvd drive not working on iMac

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