DVD Drive not working Satellite Pro A100 - error Code 37

Question

Hi
Anyone help on this?
I have an A-100 and the DVD drive has stopped working in XP. I've checked device manager and XP see's the drive but returns this error 'Windows cannot initialize the device driver for this hardware. (Code 37)'
I've also noticed that ASAPI.sys is not running in task manager.
I'm guessing this has got something to do with the problem.
I've tried reinstalling device drivers but this has made no difference. Any suggestions?

Answer 1

Hi
The error code 37 means the driver returned failure from its DriverEntry routine.
You could try to remove the driver from the device manager and after new reboot the OS should recognize the device drive and initialize the driver again.
If this does not help try this procedure:
Run REGEDIT and open up the following folders:
HKEY_LOCAL_MACHINE
-> SYSTEM
-> CurrentControlSet
-> Control
->Class
{4D36E965-E325 -11CE-BFC1-08002BE10318}
After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two settings on the right-hand side:
"Upperfilters"
"Lowerfilters"
Click on each of them, press DELETE and click YES.
Then reboot the notebook and check if it was useful.