DVD drive problem or dodgy disk?

Hi all,
I am currently trying to install a program (Logic Studio) on to my iMac. The first install disk works fine but the installation fails on the second disk with an error in the log basically saying "an error occurred while extracting files from the package".
I then tried to save the problem disk as a Disk Image but Disk Utility failed citing a rather generic "input/output" error.
Now generally this sounds like a disk problem but I've been advised that this can sometimes be an optical drive problem. My only concern is that I installed Logic about two weeks ago and everything went smoothly and now, after someone has faffed around putting a new HD into the tightly packed internals of my iMac, one of the disk doesn't work.
I don't have my original install disk for my computer so to the best of my knowledge the Apple Hardware Test is a no-go. Does anyone have any suggestions?
Cheers,
Rich

It'll tell you that the drive is doing what it should :-) if the offending disc continues to play up my only advise is to try and clone it to a disc image using Disc Utility and burning the image if successful to new disc. Good Luck :-)

Similar Messages

DVD drive problems : should I buy the new iMac ?

Hello, being new to these discussions, I don't know if this question was answered before.
My last iMac's DVD drive stopped working after 3 years use. And from reading the discussions, this problem seemed quite common.
But 3 years is not bad, considering the posts talking about the DVD drive not working on NEW iMacs.
Does anybody know if Apple is going to do something about this soon ? My computer is a working tool, and I cannot spend time or money on repairs all the time.
Thank you.
A Mac user since 1985

+"Well, since nobody has an answer, I suppose I will wait until I no longer see the DVD drive problems on the discussions."+
That might be a while. I bought my iMac Oct. 15 and the DVD drive is already not responding. Backing up files, I had burned 2 DVDs from the same package, Toast says this one is a CD-RW and unwritable, and makes a noise like it's trying to eject it but nothing happens. Disk utility says the DVD drive is empty and nothing shows up in the Finder. Using Terminal (drutil eject) and starting up with the mouse button held down makes the same noise as trying to eject it in Toast, with the same results - nothing.
Still trying to find the receipt to take it back & get it repaired. I sure miss the hole for the paper clip.

Satellite L50D-B - faulty DVD drive does not recognize disks

Bought 2 months ago. The drive does not accept CD's, DVD's or anything.
The name of the disk doesn't show up on the drive and if you double click on the DVD drive icon (while a disk is inserted) the tray opens up and says please insert a disk. I've tried many disks so they are not the issue.
So far I've taken it to tech support where I purchased it.
They said to do a reinstall so I did - with the full clean drive. I've tried updating the drivers but the computer insists that they are the latest. If I search for my model number on the Toshiba driver support site it gets rejected and I have no access to drivers (from Toshiba).
I checked out a few other forums and tried the regedit fix but that also did nothing. If no solution is found (and I've already wasted hours of my life on it) then this notebook is going to back for a refund and I'll get one that is going to perform the simple task of playing a DVD.
Windows 8.1
PSKUQA - 01300S

Hi
Sorry to hear that you have such stupid problem with your machine. On this virtual way it is not easy to say what is wrong there.
In my opinion you should not waste your time checking and searching for some drivers that probably will not help at all.
Reinstall original operating system that you have got with your machine and test functionality with factory settings. If the result is the same contact your local dealer or Toshiba service provider directly and ask for help. They can check ODD and exchange it if necessary.

What's Happening?? Some days after installing latest security up date for 10.5.8 on G4, both inernal CD/DVD drives failed to mount disks other than a cleaning disk which mounted and was imported into iTunes.No other CD or DVD disk will mount.

What's Happening?? Some days after installing latest security update for 10.5.8 on G4, both inernal CD/DVD drives failed to mount disks other than a cleaning disk which mounted and was imported into iTunes. No other CD or DVD disk will mount.Is this a unique experience?

Hello Robert,
First, Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if things work OK in Safe Mode.
Then move these files to the Desktop...
/Users/YourUserName/Library/Preferences/com.apple.finder.plist
/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist
/Users/YourUserName/Library/Preferences/com.apple.desktop.plist
/Users/YourUserName/Library/Preferences/com.apple.recentitems.plist
Reboot & test.
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.

DVD drive won't read disks at boot

I have a Paviliton DV6-2113sa running Win7 HP 64bit.
I removed Acronis True Image and when I rebooted I got a BSOD at the point when the coloured balls should merge into one.
I thought OK, put the system repair disk into the DVD drive and boot up, but the drive is failing to read any recovery dosks. I think the drive has packed up as I haven't used it for some time.
Can I use any replacement drive in this model or must I get the same one again?
The drive light flickers as though it is reading data but it doesn't 'spool up' to speed and I don't get the 'press any key to load from DVD'.
The BSODs are a seperate issue which I think running a system repair will fix but I can't as the drive won't read data.
Is it possible to put the repair disk files onto a 4gb USB stick and if so, how do I do it?
Thanks.

Hi Peeps
I had exactly the same problem with my Macbook, again from the UK. Really weird though as would intermittantly read DVD film's which worked fine previously.
Well.... Took it to my local Apple store and saw a genius and anyway they replaced the super drive and logic board (surprised about the logic board!).
But just got it back today and the DVD drive is completely fubard so is being returned tomorrow to get this sorted!
Moral of the story, sounds like a drive or board problem. Will keep you updated when I get mine back
Macbook 2Ghz, 512Mb, 60Gb, Superdrive Mac OS X (10.4.7)

Equium L300 CD/DVD Drive no longer reads disks

There is already a thread with a similar problem to this with a different model, but it seems to have died.
The CD/DVD drive on my Equium L300-148 now refuses to read disks. It seems to burn them still, which is strange.
That must mean the laser has not burnt out, and the drivers seem to be working correctly.
I can see the drive in Explorer and I can eject it with the context menu.
I have tried a "Disable" then "Enable" in the Device Manager, but I have not tried uninstalling the drive then restarting.
Any help would be apreciated.

Hello
To make things clear: there are no much options you can try. You can try to remove optical disc drive from device manager and restart the notebook. The drive will be recognized automatically and the drive will be ready for use.
Can you tell us more about this issue?
Which formats you have tried to open? DVD movies, music CDs, different data files?
Is there some error message?
If you don't have external HDD you can save all important data onto empty DVD medias.
Of course the best way to check functionality is to set factory settings again, but if you don't want to do this it makes things more complicated.
What you can do is to contact nearest service provider. They can install recovery image on separate HDD and test the functionality. If there is some serious problem the drive will be replaced for free (if the warranty is still valid).

DVD drive problems after 10.4.7 updae

I successfully completed a 10.4.7 update after a nuke & repave of the internal hard disk. At the moment the only applications on my machine are Mac OS 10.4.7 and the iLife suite.
Since I installed 10.4.7 I'm having a problem with the internal DVD drive (PIONEER DVD-RW DVR-106D Rev. A612) not working properly. On the first boot with the new OS the drive wasn't listed in System Profiler. I rebooted and now the drive is listed, but when I put in a DVD I get the tik-tik noise of the drive searching. Sometimes (maybe 1 in 5 attempts) it does detect the disk and mount it. Any ideas?

There's a cludgy solution to getting access to the disks which I'm finding works sometimes.
I created a new folder, e.g. "dvd" in my "Documents"
Inserted a DVD and clicked to ignore the fact that the Mac wouldn't read it.
Then using Terminal I mounted /dev/disk1, using the "dvd" folder as the mounting node:
"/sbin/mount_cd9660 /dev/disk1 ./dvd" when I was in "Documents"
Then I could get into the folder. I've found that the "mount" command wouldn't do it, and neither did "mount -t iso9660", but mount_cd9660 seams OK.
Other things to note:
If you want to watch a movie, you can similarly "ignore" the error message when you insert the disk, and then go to the File->Open Disk menu in VLC.
But Apple needs to get this lot sorter!

OS 10.4.9 CD/DVD Drive problem

After the 10.4.9 update the CD/DVD drive no longer recognizes discs.
DMG files will mount, but don't show up on the desktop. Installer files will run but the disc icon itself is invisible.
System profiler sees the drive, but discs won't mount. I've fixed permissions, updated prebindings and run maintenance scripts and that didn't help.
Drive ejects and opens/closes door properly but discs just spin and never mount. I used the drive moments before the update and it worked fine then.

How about running Disk First Aid repair on your boot volume via Disk Utility when booted from your Tiger install disc which is much more critical and important over repairing disk permissions or any of the other things you have already done?
Was a Hardware Test CD included with your Mac purchase and if so, have you run the extended tests?
If the hardware test checks out OK, run Disk First Aid repair (not very disk) and if any problems are reported and successfully repaired, run repair again until no problems are reported.
Afterwards and if you used Software Update, download the 10.4.9 Combo Update and re-install 10.4.9.

DVD Drive problem

Is it just me or are people having a lot of problems with there DVD Drives.
I had mine replaced back in April, barely used the drive, went to use it tonight and its ejecting discs again. Surely it can't be gone again.
Can anyone give me any ideas at all before I bring it back to the shop?
Anything at all please???
I use my mac a lot and I really can't be with out it for more then a couple of days and if I can avoided bring it to the shop , that would be great!

I am a new MAC user and seem to be experiencing the very same issue. I am a photographer and at first i thought my disk where damaged,after throwing many out..i have found that this was not the case..but it seems that my dvd is very tempermental as well...if so many people are experiencing the same issue with the same product why isnt apple supporting them?? it doesnt seem right?? is there a solution to this issue? I tried to call apple care and my computer is just put of warranty (just a year old)and they said they wanted $49 to even answer any of my questions..this does not seem very right?? does any one have a solution that can help ?? is the only solution to get to an apple store and have them replace the drive?? I do have to use this drive in order to store my images..if i cant open them up when i have a client i am in a sense in trouble??? any help would be greatly appreciated!!!

External DVD Drive Problems - Mountain Lion

hello,
I am having problems using external DVD Drives on my 2012 Mac Mini.
I have tried using 2 plug and play devices that are stared to work with Macs.
The drive powers up but it does not appear anywhere on the mac. essentially it wont mount.
the lasest drive I have tried is the Samsung SE - 208
Please Help!!!

Connect the drives, launch Disk Utility, and see if they show up. If so, pop in a disc and see if that solves your issue. AFAIK, they won't mount unless there/s a disc inside. If still no go,Zap the PRAM and Reset the SMC, then try again.

Flex 2 15 Dvd drive problem

I have a new Flex 2 & was trying to install software using the DVD drive. The disk won't fit correctly into the drive due to the center spindle being larger than the center hole on the disk. So rather than sitting inside the drive fitting, it sits on top of the spindle & wobbles. I have never seen a problem like this before. What can I do to fix this pr at least work around this? I haven't bought blank dvd's or cd's in a couple of years, but has the size of the dvd opening been increased?
Solved!
Go to Solution.

That really sounds strange. The center hole diameter has not changed since the beginning. Must be something else. Sounds like a case for warranty repair.
BTW my optical drive makes loud noise but at least it works. In Germany they were not able to replace it due to stock / logistic problems........
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Satellite M300 - DVD Drive Problem

Hi
I have a Satellite M300 and when I insert a DVD movie to watch the DVD drive spins and hums but the disk is not read. The drive stays like this and when I try to eject the disk there is no response at all form the computer.
When I try to eject through windows media player it says the drive is busy, but still nothing happens.
The drive continues to spin and hum loudly without reading the disk and the only way to stop the disk spinning and to eject the DVD is to restart the computer and eject during load up before the computer tries to read the disk again.
I am only a novice at notebooks so any help or suggestion would be greatly appreciated.
Also the computer was purchased in Australia and I am currently living in Germany
Please reply in English
Thanks Daniel

its is a strange problem, it will do it with more so original DVD's, but does happen on occasion with burnt or created disks
with original disks it might happen a few times then on an off chance the disk will be read and works fine, but more so it is not read

DV2490SE DVD Drive Problem

Hello, I have a problem with my friend's computer. Her DVD drive is not showing up in "My Computer" or "Device Manager".
Her laptop is a DV2490 SE with Windows Vista Home 64 bit. I've tried pressing I think it was F12 to reach the bios page and then reset the entire thing to default.
After the reset, the DVD drive shows up but the entire computer becomes SO slow.
She told me that her DVD drive broke once and HP sent her a new one to just pop in there. I was wondering maybe she installed it wrong? Because when I press the button to eject a disk, it does not come out, I have to actually pull it out, and when I do pull it out, it does feel a little lose.
Any help would be great! Thank you!

Well - everyone seems to be having trouble with everything in this Forum...
As with RAM, hard drives, video cards, mices, etc., etc. you will find many and various recommendations - and many and various reports of problems with the self-same item.
My impression would be that there are fewer reports of problems with the 111D, but that may be because it was introduced comparatively recently.
Bearing in mind the price, availability, the ease of fitting when it's a replacement for the 106D (the 'stand-offs', the screw-in spacers that support the drive at the right height for the tray to operate the silver optical drive gate mechanism and clear the edges of the aperture, are the correct length and can be re-used), and that it should be fully supported by OS X - it should be fine.
Of course, my personal experience is with the 110D - but that came from eBuyer, too.
...and don't forget to remove the bezel from the front edge of the tray...

Lost control of dvd drive / problem w bootcamp & windows xp

I have been running Windows XP in my bootcamp partition (and via Parallels) and now have this problem:
my machine does not see my dvd drive, although mechanically, it still works; on start up it spins up, it shifts back and forth, and makes all the normal noises. And, there is a Windows XP install disk still in there.
The Windows XP install disk is in there because I got the "windows32\hal.dll" corrupted error message on starting my Windows side, and I was attempting to repair it by re installing the dll file.
"About this Mac->Hardware->disc burning" shows "No burning device was found. If you are using an external device please make sure that it is connected and powered properly." I get a similar reading on the Windows side: my computer profile.
I've tried the following:
--push the eject button (nothing happens)
--use disk utility to eject (doesn't see a cd drive)
--hold mousepad down while doing cold restart (does not currently work, but it worked last week when I was working on this problem).
--reset pmu by unplugging, removing battery, and holding power switch for 5 secs; then tried cold restart and mousepad. (nothing happens)
To Repeat: it is not a mechanical problem; the disk drive spins up on restart; the disk is not warped or damaged.
I would love to get this disk ejected, so that I then can reformat my drive and start over.
Suggestions?

Open Terminal.app (in OSX), type this in, and press enter.
$ drutil status
It should give the status, and more importantly the Name, mine is /dev/disk4
Now, type in the following and press enter:
$ hdiutil eject -force /dev/DISKNAME
So mine looked like this:
$ hdiutil eject -force /dev/disk4
Let us know if that helps.

[SOLVED]Gnome+udisks/devicekit+CD/DVD Drive Problem

Hello everyone, long time lurker, first time poster here!
I've been having a problem with my CD/DVD drives for some time now.
When I issue the eject command via shell or if I press the eject button the trey will only open for an instant and then close again.
if I run "udisks --inhibit-all-polling" the drive will let me open it normally.
Once a disk is inserted the system won't auto mount it though.(even after exiting the command mentioned above)
If I don't log in using Gnome(KDE instead) everything works fine.
But once I log in using Gnome the drive is all messed up until the next reboot.
So, I think its related to Gnome and udisks/device-kit.
It has been like this for more than six months.
udisks/device-kit has been updated several times since then and it never seems to fix anything.
I'm pretty sure I'm not the only one with this oproblem.
Does anybody have any info on a fix for this?
I mean, this is basic functionality.
Even M$ can handle the freaking eject button! lol
edit: I should mention that other removable media like USB flash drives work as they should.
Last edited by DUR (2010-04-10 19:30:18)

AH!
That did it... removed ide from the hooks in /etc/mkinitcpio.conf
It's funny, I searched the forum but I don't remember seeing that particular thread.... strange.
Either I over looked it, or I need to go and re-learn how to search the web...
It's probably time to stop using the ide drivers, I don't think they are being maintained anymore anyway.
Thank you very much!
Last edited by DUR (2010-04-10 18:35:01)

DVD drive problem or dodgy disk?

Similar Messages

Maybe you are looking for