DVD drive troubleshooting

I have a tough problem with the DVD drive on my powerbook. Maybe one of you Apple guys would be able to point me in the right direction. I'm mostly new to Macs, myself, being a Linux/PC user. I figured I'd get try out Macs. I got this old Titanium Powerbook from a roommate, but it had some peoblems. The casing is well worn and dented, and it had a broken hinge when I got it. The CD drive wouldn't read any discs, and it wouldn't respond to the eject key or to any other eject commands.
I got the hinge fixed, and replaced the CD drive with a SuperDrive (Matsushita UJ-845B). This drive exhibits the same symptoms as the drive I replaced. It won't read any discs, I have placed a CD in, and I can't get it back out. I've tried the F12 Key, holding down the trackpad button at boot and typing 'eject cd' at an Openfirmware prompt.
Under 'Disc Burning' in the System Profiler, it says 'no burning device was found.' The disc that's currently stuck in the drive now spins up whenever I boot the computer, or whenever it comes back from sleep, so I know the drive has power.
What could be my problem here? Any ideas would certainly help. Thanks
Titanium Powerbook DVI Mac OS X (10.4.7)

First, welcome to the discussions
Just a couple a things, did you chrck to see if the Matshita site offers any firmware update for your new optical drive?
If not check Google
Are you sure you have the Ribbon Cable plugged in tight.
http://docs.info.apple.com/article.html?artnum=106752
The above link is what Apple says about ejecting a disc.
I see you have Tiger Installed,
Before you Installed it did you check to see that you met the minimum System Requirements.
More important did you Install from a disc that looked like the link below.
http://members.aol.com/onlyftp/TigerFullVersion.jpg
The reason is there is a difference, ( They are machine specific)
Also be sure you have in your SYStem Preferences CD-DVD what you want to happen and what you want to open when you insert a CD or DVD.
That should help you some.
Cheers Don

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Error message -70012 A valid DVD drive could not be found.

For several months now we cannot use the DVD player. After inserting a DVD- new or otherwise, it makes a bit of noise, then spits the dvd back out. Help needed for non tech-savvy person please!

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CD/DVD Drive - Troubleshooting (2)

What can I do if my CD or DVD drive doesn't work properly in Windows 8?

QuestionWhat can I do when if my laptop CD or DVD drive doesn't work properly in Windows 8?
AnswerNote: For help with this issue in Windows 7, please see this article.
To get your CD or DVD drive working correctly, try these suggestions in the order listed.
Reinstall the Driver
Hold the Windows key and press the 'x' key to open a menu in the lower-left. In this menu, select "Device Manager." Expand "DVD/CD-ROM drives." Right-click the entry for the CD/DVD drive nested under "DVD/CD-ROM drives," then select "Uninstall." Finally, restart the computer. The computer will reinstall the drivers for the drive.
Power Cycle
Even when your laptop is off and unplugged, residual power can still be held in some components. While this is normal, clearing it can help with some hardware problems. Perform these steps to complete what’s called a power cycle.
Ensure the laptop is turned off.
Unplug the laptop's AC power cable.
Unplug all wires and peripherals. This includes CDs, DVDs, USB sticks, mice, printers, and any other accessories.
Remove the battery (if the model has a removable battery). If the model does not have a removable battery, check your user's guide to determine if you have a pinhole reset on the bottom. If you do, press this.
Hold down the power button for thirty seconds.
Reattach the battery if removed.
Connect the AC adaptor to the power socket that was confirmed to be working in the first step.
Connect the other end of the AC adaptor to your computer.
Start the computer and test the drive
Microsoft Fix-it
Your computer may exhibit one or more of the following symptoms:
Your CD or DVD drive no longer appears in Windows
Your CD or DVD drive does not read or write and is shown as disabled
The media in your CD or DVD drive cannot be read
The media cannot be written to a CD or DVD inserted into the drive
You receive an error message about your CD or DVD drive
If any of these symptoms apply to your computer, use Microsoft Fix-it troubleshooter available here.
System Restore
Try using System Restore to restore to the most restore point from before the problem arose.
How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
System Recovery
If the System Restore doesn't solve the issue, you could try a System Reset. Resetting your laptop to its original, out-of-the-box state is a great way to eliminate software as a possible cause of the problem. Note that doing a system reset will return the laptop to its default conditions, completely wiping your data. Information on how to perform a system recovery can be found in your user's guide.
For more information on performing a recovery, see the following article:
How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
Contact Customer Support
If the drive doesn't work after performing a recovery, it may be due to hardware failure. Please call customer support or seek servicing.

See this Microsoft article - http://support.microsoft.com/kb/314060/en-us For ways to fix manually
and/or use the proper microsoft fixit 8.1 and 8 or the other one for Windows 7, Vista, and XP listed below.
(these are from the Microsoft article)
Resolution 2: Use the CD/DVD Fix it troubleshooter
To automatically fix common issues with CD or DVD drives, click Run now, and then follow the on-screen instructions. Windows 8.1 and Windows 8
The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
                                This troubleshooter fixes many problems. learn more
Run now
Windows 7, Windows Vista and Windows XP
The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
                                This troubleshooter fixes many problems. learn more
Run now
If your problem is not solved, try the next
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

What can I do if my CD or DVD drive doesn't work properly in Windows8?

my computer is toshiba sattelite pro l300. It can not read CD, thought it can read DVD ok

See this Microsoft article - http://support.microsoft.com/kb/314060/en-us For ways to fix manually
and/or use the proper microsoft fixit 8.1 and 8 or the other one for Windows 7, Vista, and XP listed below.
(these are from the Microsoft article)
Resolution 2: Use the CD/DVD Fix it troubleshooter
To automatically fix common issues with CD or DVD drives, click Run now, and then follow the on-screen instructions. Windows 8.1 and Windows 8
The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
                                This troubleshooter fixes many problems. learn more
Run now
Windows 7, Windows Vista and Windows XP
The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
                                This troubleshooter fixes many problems. learn more
Run now
If your problem is not solved, try the next
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

HT1338 i updated my mac software to os x 10.8.4, but my dvd drive isn`t working

i updated my mac software to os x 10.8.4, but my dvd drive isn`t working

Information.
CD/DVD Drive - Troubleshooting
CD/DVD Drive - Troubleshooting (2)

DVD drive no longer shows up

I got a HP Pavilion g6-2392nr a few days ago and today I decided to create some recovery disks. This is Windows 8.1 I should mention. I created disks 1-5 but when I put a dvd in the drive for disk 6, it kept waiting for me to insert the disk. I tried another disk and it also could not find it. So I cancelled the creation of the recovery media and restarted. When I logged back into Windows I attempted to read another disk, just to make sure it was working, but the drive never appeared in the file manager, though I do hear it spinning up. After this I attached my usb dvd drive and tried to finish the final disk. This seemed to finish but then it told me to insert another disk. Anyway, when I look at the device manager the only driver I see is the usb DVD drive, but no drivers now seem to correspond to the integrated one in the laptop.
Does anyone know why this might suddenly happen after hours of working fine? I am getting very frustrated because this is just another in a long line of problems I have been having since getting this computer.

Okay, eventually I found a suggestion in one of the troubleshooting guides that indicated that I should remove the battery and power, shut down for 10 seconds and restart. This worked. What I want to know now is, why would this work, and should I still be concerned that there is a problem with the drive?

Bug - Lightroom 3 - CD/DVD drive corrupted

I have an issue that has been tested and proven to be Lightroom related whereas installing Lightroom, and updating to v 3.3 has caused my cd/DVD RW drive to be lost and corrupted.
The following notes and timeline are a little long, but they fully explain the situation. If anyone has had this issue or knows about a fix I would appreciate a reply:
I will also add that I am a little peeved at the tech for Adobe customer support because he tried to brush me off after a few basic steps and told me the problem was a Windows issue. He said that Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other people with the same issue… That was a presumptuous statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, it did not justify Adobe leaving me cold. There is now a case number on this issue after further testing and my insistence that he escalate the case because I had already determined that it occurred at the precise moment I installed Lightroom. the Adobe Case # is 0181989673
Problem Timeline:
After installing Lightroom 3, I discovered that CD/DVD Re-Writer drive was not working for Lightroom exports, I was seeing the notice at the bottom of theexport window stating “Disc Burning is not supported by lightroom on this computer” (The same as in the V 2.2 Bug)… As well, I looked in Windows > MyComputer, and the CD/DVD RW drive was missing. I looked to the device manager. The CD/DVD Writer was listed in the tree but had a yellow exclamation notice. I Confirmed Error Code (I beleive it was code 31) for Driver not loading properly or corrupted.
I did some research and found the following information at http://support.microsoft.com/kb/982116
I followed the instructions as listed below (inset)... Timeline continued after.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs:
Problem description;
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
Windows XP
   1. Click Start, and then click Run.
   2. In the Open box, type regedit, and then click OK.
   3. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE 10318}
   4. In the right pane, click Upper Filters.
      Note You may also see an Upper Filters.bakregistry entry. You do not have to remove that entry. Click UpperFilters only.If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 7.
   5. On the Edit menu, click Delete.
   6. When you are prompted to confirm the deletion, click Yes.
   7. In the right pane, click Lower Filters.
      Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
   8. On the Edit menu, click Delete.
   9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.
Now go to the "Did this fix the problem?" section.
Did this fix the problem?
Is the drive listed?Windows 7 Click Start , click Computer, and then see wheth...
Is the drive listed?
Windows 7
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
    * iTunes software by Apple
    * Nero software by Nero Inc
    * Roxio Creator software by Sonic Solutions
    * Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
After performing above procedures the CD/DVD drive loaded (Plug and Play) successfully and was recognized at a basic level. I re-installed the authoring software (Ashampoo Burning Studio 6). At this time I could read and write to DVD via Ashampoo; but still, I could no longer write to either CD or DVD via Windows XP.
Also at this time; I could still no longer write to CD or DVD via Lightroom 3.3 using export and choosing CD/DVD… Lighroom was still listing at the bottom of the export window “Disc Burning is not supported by lightroom on this computer”.
This brings me to the point at which I called Adobe Support; Case # 0181989673
Adobe tech had me perform the following:
Pull     the preferences folder out of Lightroom 3.3 folder and re-start Lightroom…     Problem still present
Open     Lightroom from the Administrators User account; import a photo and try to     export and burn to CD/DVD… Problem      still present
At this time the tech told me it was a Windows issue; NOT an Adobe issue; and that I would need to take it up with Microsoft, or just export to hard drive and burn to CD/DVD afterward using authoring software.
I immediately told the tech that was NOT acceptable because this issuewas caused by installing Lightroom 3.3; and although the problem now existed in Windows; that did not wash Adobes hands of it. I requested that the case been escalated to a senior tech… I did not at all appreciate the idea of being left in the middle and I also did not appreciate the notion of having a CD/DVD writer that was buggy and not performing as it should.
He told me "Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other peoplewith the same issue"… To me, that was a STUPID statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, did not justify Adobe leaving me cold.
The     tech decided to try creating a new Windows XP user account as     administrator and re-test Lightroom for burning to CD/DVD… Problem still present
Tech     instructed me to un-install and Re-install Lightroom. I un-installed     Lightroom. After taking screen shots of my preference settings (since I     would need to re-set all settings again). I uninstalled Lightroom.
At     this time; though the tech did not think of doing it; I decided to try and     burn to CD/DVD via Windows to see if the problem was gone after removal of     Lightroom. Now, with Lightroom removed, I can write to CD/DVD in the     conventional way using drag and drop via Windows.
I      told the tech what I had done; proving that this was in fact related to      Lightroom. He stated the case would be escalated and gave me the case      number.
I hope this taught the tech a lesson in troubleshooting and hope he will not be so quick to assume “Not an Adobe issue” as the exact cause of this anomaly has not been determined yet... Now I have not re-installed Lightroom yet. I would like for the senior tech who takes this case to contact me to give me further instruction because I have no reason to believe re-installation will not cause me problems again and want the tech to witness the result.

This problem has been resolved. I haven't heard from anyone else who has had the same issue, but in the event anyone does I can say what corrected it and I have a theory of what might have happened. Originally I installed Lightroom from the disk and after installation chose to update. After this is when the problem with the CD/DVD drive showed up. The tech at Adobe said they did not know what could have caused it, but recommended re-installing Lightroom to see if it happened again.
I did some research and found information at Peachpit: Having trouble burning CD/DVDs in Lightroom 2.2?
about a bug that was present in version 2.2 where the installation executable was accidentally installing the 64 bit drivers on the 32 bit system... The 64 bit drivers were corrupting the installation... On a hunch that it could be a similar issue, I downloaded Lightroom version 3.3 from Adobe and installed it rather than installing from the original CD. I did the install following the same instructions on the Peachpit post which was to double-click the Adobe Photoshop Lightroom 2 folder, then double-click the setup32.exe file rather than double clicking the default installation executable.
I did not prove the above theory of the version 2.2 bug to be the cause, but the problem I had with the CD drive appeared after the original installation and went away after I uninstalled that installation of Lightroom. Now after re-installing as explained; the problem is gone.

Error message in iDVD '08 - A valid DVD drive could not be found

I did the basic updates that always pop up and this error appeared the same day when I went to go use my dvd player (that I use on a daily basis and never had a problem with till now); "A valid DVD drive could not be found. I'm running on an iMac 10.4.11. The dvd player no longer works after I did the update in the morning. Does anyone know how to fix this problem?

Not clear whether you are talking about the Superdrive or the DVD Player application, but either way, this has nothing to do with iDVD!
When you updated (and you don't say which updates) did you repair permissions both before and after?
Repairing permissions is important, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two in Tiger, but much longer in Leopard.
Background information here:
http://docs.info.apple.com/article.html?artnum=25751
and here:
http://docs.info.apple.com/article.html?artnum=302672
An article on troubleshooting Permissions can be found here:
http://support.apple.com/kb/HT2963
By the way, you can ignore any messages about SUID or ACL file permissions, as explained here:
http://support.apple.com/kb/TS1448?viewlocale=en_US
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417?viewlocale=en_US
I would suggest you do so now, then restart your mac.

Dc/dvd drive not functioning and not recognized in device manager after installing Windows 7 OS

I have an HP Pavilion laptop, model # dv9617nr, which was originally loaded (from the factory) with Windows Vista. I upgraded the OS to Windows 7 a few months ago, and initially, everything worked fine. Within the last month, however, my DVD/CD ROM optical drive stopped working and is not recognized in Explorer, and does not show up in Device Manager. I have tried a number of fixes from this forum and the Microsoft Windows 7 forums, with no positive effect. I should note that upon inserting a disc in the drive, everything sounds normal (device spins and the external LED lights up) but nothing happens and the unit shuts down.
I have no idea if this is a software or a hardware issue. I did check the HP website for software and driver updates for my model and the Windows7 OS, but HP has no update for this PC running this OS. ANY help is greatly appreciated.

Hi
Please find the link given below might help you to fix the issue on your unit.
Troubleshooting CD or DVD Drive Detection Problems
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

My supermulti blu-ray cd/dvd drive will not play or burn dvds...only says no disc found...HELP?

I cannot play dvds or cds on my supermulti blu-ray dvd drive. hp mediasmart player says no disc found.....an hp support assistant troubleshoot found nothing wrong with the drive and several searches for drivers says that no updates are necessary in that area either.......i'm not sure what to do now.....

try this: http://support.microsoft.com/kb/314060

Windows dvd maker does not recognize the dvd drive in this computer

I have windows 7 release candidate on my old desktop and this newish notebook. Windows DVD maker works fine on the desktop but on this Lenovo 3000 N200 it will not recognize the built in dvd drive. I have checked with Device Manager and the software is up to date and the device is working normally. I can make DVD movies using a free program called DVD Flick. DVD Flick recognizes the DVD burner, so why won't Windows DVD Maker work??

Hi Ppprrrggg,
The following information was copied from Troubleshoot problems with creating a DVD-Video using Windows DVD Maker
My DVD failed to burn. What can I do?
Try one or more of the following:
Verify that the DVD burner is connected properly to your computer and powered on, and that any necessary software drivers for the DVD burner are installed. You can check your hardware settings in the Device Manager by doing the following:
1.
Click Start, and then click Control Panel.
2.
Click Hardware and Sound.
3.
Click Device Manager.
Make sure that the videos you're trying to burn are not corrupted. To see whether the videos you want to burn are corrupted, try playing or viewing them using Windows Media Player. If the files don't play using the Player, Windows DVD Maker cannot burn them.
Choose a slower burning speed for your DVD burner by doing the following:
1.
Return to the Add pictures and video to the DVD page, and then click Options.
2.
In the DVD burner speed box, select Medium or Slow.
Does it work?
Thanks .
I uninstalled DVD Flick and followed the steps above but no luck.....any other ideas??? Apart from the fact that Windows DVD Maker SHOULD work I find it extra annoying because I think it is a very good program....it's better than DVD Flick, and besides not wanting to fork out money I would prefer to have nothing to do with programs like Nero.
Hi,
When you click DVD Maker-what exactly happens?Or what kind of error is?
when i click dvd
when I click dvd burner I select videos 2 burn.....videos I can watch on windows media player. After selecting the slowest burn speed I click on ''burn'' just like I do on my 7 year old desktop (which will then burn a dvd movie). But on this notebook I get a little window......''windows dvd maker''. It reads ''dvd burner not found. A dvd burner was not found. Make sure a dvd burner is connected and installed then try again.'' How useless is that???!!! I find it hard to believe this problem cannot be solved. Also I don't believe I can make the problem any clearer!!! Windows has no problem finding the dvd drive if I want to burn a data dvd so how come I can't burn a dvd movie using windows??? please help!!!!!

SATA DVD Drive disappeared after Install HELP!

I installed Snow Leopard using my second DVD drive in my Mac Pro. After install I tried ejecting the install DVD and it dissapeared but didn't eject the disk... that DVD drive is no longer recognized — I can't option+eject to get it to eject, when I do this it comes up with the Shutdown computer dialogue. "About this Mac" lists the drive as present under the Serial-ATA list, Toast doesn't recognize the disk. Any suggestions apart from paperclip?
Thanks,
John

Reboot and hold "option." In the boot menu, do you see the DVD? If so, try to eject it with the eject key.
If not, it sounds like something is wrong with the drive. The next thing would be to use the paperclip to get the disc out, and then troubleshoot the drive.

2 probs,Neo2 no longer detects DVD drive in POST & Floppy slot missing pin? RMA?

Sorry for starting another thread but my first post wasnt very explanatory.
Here's my problems. My DVD/CD Drive is no longer being recognized by my motherboard in POST and it wont appear in Windows/My Computer. This started when I was troubleshooting what I thought was a faulty Floppy drive by reconnecting cables and reinstalling different chipset drivers. Somewhere during that stretch Windows froze during load for the first time in two weeks of ownership. Eventually I noticed not only is my floppy connection messed up (more on that in a bit) but my DVD drive was no longer showing up in My Computer. It powers on just fine, ejects properly. But the board isnt reading it for some reason.
I tried reconnecting the cable and rolling back to my original drivers. Checked if all the pins we're in the right place on the board and on the drive. I bought a new IDE round cable today to make sure the MSI round cable wasn't at fault. New cable didnt make a difference, still wont recognize the drive in POST or Windows. I cleared CMOS so the BIOS was reset, no difference. My HD is SATA so I cant test the IDE connection with a HD but its sounding more and more like the MoBo is the issue.
Is RMA my only recourse here? Would a IDE connection just go bad like that? Appreciate any suggestions on this, Id hate to RMA a board Ive barely used for 2 weeks.
As for the floppy I checked the slot on the board and sure enough I think Im missing a pin. The bottom row has the two empty pins, but the top row also has a pin missing which judging from the connection on the drive itself doesnt match up. There isnt supposed to be a pin missing on the top (right hand side) row correct?

I guess I jumped on the gun on the floppy missing a pin, thats indeed what it looks like. Thanks for that Supershanks. Perhaps my floppy problem is related to my IDE issue.
Thats correct, CMOS doesnt show it either. Ive tried both IDE slots, no dice. The new IDE cable I got has clear markers for System Board and Primary so Im pretty sure its configured correctly. I've had the BIOS at default since my drive was being detected just fine on the same settings before this went haywire. It just baffles me the connection would go on the fritz like this out of the blue.
Jon, it'll be my own by a Mr. Jack Daniels if I dont get this figured out soon.

Removing CD/DVD Drive

I have the Satellite A305-S6829 and not only does my webcam no longer work or be recognized, my CD/DVD drive is not recognized either. I have troubleshooted this extensively and the drivers are current now but it is not recognized. Im thinking perhaps the cable inside has become disconnected or even loose. Is there any documentation somewhere (preferrably with some pictures) on how to take apart the laptop with the screws on the bottom and to open the back so I can see if anything is loose or to remove/replace my CD/DVD drive? Thank you very much.

Here you go:
A305 Disassembly Instructions.
C.B.
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

Internal dvd drive no longer plays idvd burned projects

My internal dvd drive has been acting strange lately. It will play mass produced dvds but does not play my idvd projects, which it used to do. Anyone know if cleaning will help? If so, can you recommend a cleaner for an imac dvd drive?
If cleaning won't help, am I better off going to apple and having it replaced, or simply buying a compatible external drive? If an external, any recommendations?
Thanks!

You can use any proprietary lens cleaner for a DVD/CD player, except the ones using a liquid.
When you have cleaned the Superdrive, do a bit of maintenance:
Repairing permissions is important, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two in Tiger, but much longer in Leopard.
Background information here:
http://docs.info.apple.com/article.html?artnum=25751
and here:
http://docs.info.apple.com/article.html?artnum=302672
An article on troubleshooting Permissions can be found here:
http://support.apple.com/kb/HT2963
By the way, you can ignore any messages about SUID or ACL file permissions, as explained here:
http://support.apple.com/kb/TS1448?viewlocale=en_US
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417?viewlocale=en_US
For a full description of how to resolve Disk, Permission and Cache Corruption, you should read this FAQ from the X Lab:
http://www.thexlab.com/faqs/repairprocess.html
Then reboot your Mac and try burning a DVD again.

DVD drive troubleshooting

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