DVD drive won't play brand new store bought DVDs - makes grinding noise

I just bought my iMac last September and it was going great until the last month or so. First it started making noises when I inserted a new DVD and was slow to start, but it still worked. Then it started taking longer and sometimes rejecting the disc once - I'd re-insert and it'd be fine. Later it started rejecting more than once before it would play and now it seems to have stopped altogether and generally won't play any DVDs. I do watch a lot of movies, but even with a little more than average use it still seems a bit ridiculous that the drive would die or burn out in less than one year, right?? Has anyone else had this issue and/or resolved this issue? I'm new to Macs and haven't had to call the service people before but have heard others say they've had issues with the store service - should I call AppleCare instead? Any suggestions/tips/help would be appreciated. Thx.

It happens. Just be lucky it's still under warranty and give Apple Care a call.
George

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DVD drive won't play

Edit: Apparently it's not possible to list the maker of my DVD drive without being bleeped. I have edited the subject title.
I have a Satellite A105-S4274 with a Mat**bleep**a DVD-RAM UJ-841S ATA drive. I've never used it for burning any media, only watching the occasional DVD. But now it won't play any DVD, nor will it play any music CDs. I've also tried using it to read CDs and DVDs I've burned on my desktop PC, but the drive won't read them, either.
The DVD drive is recognized in the Vista device manager, which says it's working properly. It also shows up on Windows Explorer. However, when I put a disk in the drive, the light on the drive flashes as normal, but then stays on and nothing happens. When I use Windows Explorer to attempt to look at what's on the disk, it shows nothing.
Is there any way to fix this problem? If not, what drive will work as a replacement?
Solved!
Go to Solution.

It sounds like a drive failure. Replacement drives are problematic since Toshiba doesn't publish a list of compatible drives and it can be tricky getting a replacement. There have been cases where even the identical make and model drive fails to work because of firmware differences. The easiest, but not the cheapest solution would be to buy a replacement from a Toshiba Authorized Service Provider. Those usually run around $400. You can also use Google and search the net for info. www.sparepartswarehouse.com sells all manner of laptop parts and would be a good place to start.

Some DVD's won't play on new MB

Got a new MB, 10.4, core 2 duo @ 2GH, 2GB RAM. Fully patched to the latest.
First DVD I put in produced a message saying the DVD region code needed to be changed. Never saw this on any player before but I changed it to region code 1 (or whatever Canada and the US is). The DVD played then played. The next DVD in the series (The DVD's were a TV show from netflix) would not be recognized. I then played the DVD with no problems on an older iBook G4 and our standalone DVD players. So, some DVD's will play and some will not be recognized. All DVD's are same format.
Any ideas before I call apple support would be appreciated.

George
The problem you're experiencing is the main reason I dropped Netflix.
MANY of the Disks we received were unplayable on my better halfs iMac.
Several wouldn't play on ANY player in the house,due to scratches,chips or cracks.
Hopefully it's Netflix disks and not your player.
Jim
PowerBook G3 500 Mhz "Pismo"/ 2.0Ghz BlackBook 2GB OWC RAM Mac OS X (10.4.9)

DVD Movies won't play after 10.4.10 / DVD Player 4.6.1 Updates...

CDs will boot fine, blank DVDs will mount fine, but when I insert a DVD movie; the drive won't mount and the DVD player will not play my discs. I currently have a Pioneer DVR-109 installed in my PowerPC G5. Any information or help please.

SOME GOOD NEWS!
IT DEFINITELY IS A TIGER ISSUE... here's a little workaround... although in a tricky way, i got my commercial dvd's to finally play. do the following and let me know if it will work for you as well.
-insert a movie dvd (commercial)
-when told that the disc is not readable and prompted to eject or ignore hit ignore
-you will not see the disc mount on your desktop
-open vlc and hit play. choose "disc" for destination and hit okay (don't try with apple's dvd player, IT WILL NOT WORK)
-you will now see the movie title in your playlist, select it and play it... it works!!
good luck and until we find a permanent fix we can still watch movies on our macs! BTW, i used vlc 0.8.6c for this test on 10.4.10. incase you're not familiar with vlc, it's a free video player and you can download it from number of places on the internet.

What type of dvd drive is in my brand new dv6 select edition?(dvdram gt31L)(hitachi hts547564a9e384)

under disc drives one read hitachi hts547564a9e384, and under dvd/cd rom drives, which is the one i think i need to use to burn discs, hp dvdram GT31L. what type of drive is that?

"how do i go about getting a replacement for it?"
Call or go to whoever you bought from and ask to return it.

A135-S4527 - DVD Drive won't read CDs but works with DVDs

My Toshiba Satellite A135-S4527 is running Windows Vista Home Premium with SP1. It has a MAT**bleep**A DVD-RAM UJ-850S ATA Device DVD/CD-ROM drive (from System Information). It will not read CDs in the drive anymore. It doesn't give an error or anything. It just acts like nothing is in the drive. However, it does still read DVDs. Anyone have a fix for this?
Thanks,
Jason

mdcitrus wrote:
Same problem but reverse... reads CD's but no reaction to DVD.. Question I have a TEAC DW 224E-A drive currently. I was thinking I would upgrade to a TEAC 224E/S drive. I have a Toshiba A25-S207 laptop. TEAC responded that they didn't "know" if this would work or not... Need to get the drive and get it installed asap. Any help is appreciated.
thanks!
Tina
You can find drives for your A25-S207 at http://www.sparepartswarehouse.com
Many users have reported difficulties with generic replacement drives purchased on eBay. These drives often lack the proper firmware required to operate in Toshiba notebooks. I'd suggest buying an exact replacement from a vendor that handles Toshiba parts.

MyiMac wont let me open DVD Player. It's brand new. Every time i put a dvd in it says 'dvd player quit unexpectidly'. what do i do?

MyiMac wont let me open DVD Player. It's brand new. Every time i put a dvd in it says 'dvd player quit unexpectidly'. what do i do?

Same here on a brand new 13" Macbook Pro (Mid 2012) running Mountain Lion. DVDs play fine using VLC media player but not the default player that comes with Mountain Lion. Will visit my Apple store next week.

So, now my CD/DVD drive won't work

I made the BIG mistake of upgrading to LION last week.   Up until that moment, EVERYTHING was working fine on my MAC.   I downloaded the software just fine but when I went to install it I received a message saying my hard drive was full.   I'm sure that I had plenty of room left and would have thought that if it was full I would have received that message PRIOR to the download.   Nevertheless, I tried it again. This time I received a message saying that there was something wrong with my hard drive and it needed repairing.   I did the verification and tried to do the repair but it wouldn't work.
Made an appointment with the Apple Store, (at least I live near a store), and they went through all the diagnostics and said, "There is nothing wrong with your hard drive yet we are unable to install the upgrade ... meaning that my computer will not function. I had to buy a new hard drive and have them install LION on it.   Before I left the store I told the tech guy that I'd like to turn it on to make sure it would work ... guess what ... it wouldn't.   "I can't understand it", he said, "It was working just fine a few minutes ago."   I had him try it a few more times and then he advised me that they'd have to do it again and for me to come back (again).
So, now I have a new hard drive and a new operating system ... but I had to pay for it in cash, frustration, time, and lost data (my email archive mostly) ... BUT ... now my CD/DVD drive won't work.   I've had to reload software with an external drive.
What the **** ????
Anyone with some thoughts on this?
(Plus I've had to create a new MAC ID?   Why won't it accept my old account ID?)

Thank you again ... I wasn't aware of that bit of information.
I've never used Toast before but have heard of it. I just went to their website and watched a quick video. I'm a tad confused though ... is Toast able to rip movie DVD's before burning a copy?   I used to have some software that could do this but, of course, it's now gone with my new hard drive.

My dvd drive won't open so I can insert a disc. It has opened in the past by pushing the button on my mac

I can't insert any dvd's because my dvd drive won't open when I push the open key. It has always worked in the past. Any suggestions on how to fix this?

It's possible there is a CD/DVD in the drive that's stuck. Open Disk Utility in Applications/Utilities. Do you see a CD/DVD in the drive? Try ejecting using unmount.
If that fails, restart and hold down the mouse button whe restarting.
Other links:
Kappy's Five ways to eject a stuck CD or DVD from the optical drive https://discussions.apple.com/thread/4795807
Ds store's suggestion: Reboot the computer holding the option key down, wait for the boot drive options to appear, then press the eject key on the keyboard. When it's out, then select your boot drive and click the arrow key to boot up.
http://guides.macrumors.com/Force_Eject_a_Stuck_CD_or_DVD
Hope this helps!

Installed itunes 6 and now CD/DVD drive won't work at all

I just bought a new ipod and installed the software and now my CD/DVD drive won't work at all. Here is my info: Could someone please help!!!
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Inspiron 5160
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: ASAPIW2K (6.0.2.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce FX Go5200 \GeForce FX Go5200
IDE\DiskFUJITSUMHT2080AH_______________________006C___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSONYDVD+-RW_DW-D56A____________________PDS7___, Bus Type ATA, Bus Address [0,0]
SCSI\CdRomROXIO__DVD-ROM_EMULATOR___, Bus Type SCSI, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: SONY DVD+-RW DW-D56A, Rev PDS7
Drive is empty.
E: ROXIO DVD-ROM EMULATOR, Rev
Drive is empty.
If anyone has a solution for this stupid problem that would be great.
Thanks

Yes, I suspect that it's the virtual drive emulator software you have there. I know nothing about that software and it doesn't look like the Roxio support page even mentions it, so it's probably software old enough that they're not supporting it anymore.
To uninstall any software, I would start with the "Add and Remove Programs" Control Panel. Uninstall it there, and then use the Microsoft Installer Cleanup Utility —
http://support.microsoft.com/default.aspx?kbid=290301
Download and install that. Run it and find the drive emulator software on the list and remove it there. And reboot and see if that has successfully removed it.
There is a work around that if we just remove the iTunes CD driver, you'll probably get your drive back, but you'll only be able to rip CDs, you won't be able to burn them without the iTunes CD driver installed. You do have some Pinnacle CD burning software installed. Are you currently using that or is that leftover cruft as well?

E440 CD/DVD Drive Won't Open

Hello. I bought a Thinkpad Edge E440 and it came yesterday. However the CD/DVD Drive won't open. If it do the paperclip trick, it will, but when I press the button it just makes a few noises and then nothing, if I right click the drive and press eject, same result. Any suggestions please?

reliablepctechs wrote:
obtain a paper clip, straighten it out and insert it in the small hole found on the bezel of the cdrom drive. Doing so mechanically releases the drive...
take reasonable care in doing so....insert it about an inch or so
I saw that you posted the suggested paper clip trick as a solution, but it does not work for me. my machine is a new (2011) hp. i do not think it matters that it is a bluray drive. any other hints would be hugely appreciated

CD/DVD Drive won't mount disks

My Mac Mini (early 2009) won't seem to mount any disks. I have tried recordable DVDs I recorded a while ago and shop bought DVDs also pre recorded CDs. Just whirrs a bit and then ejects.
It will mount a blank DVD, but that is all.
I tried recording something to the disk and got an error 0x80020022. I have seen others with this error code but it usually seems to affect recording not actually mounting a disk. I get not error message at all when attempting to mount a disk.
Any ideas?

Sounds like the ODD is shot. If it is under warranty call Apple Care. (I hear that by law you actually get two years in the EU.) If not, you may need to get an external drive or pay for someone to install a new internal drive.
Dah•veed

CD/DVD drive won't read media

I just bought a Power Mac G4 Quicksilver from a friend (I'm new to this) and she said that the CD/DVD drive sometimes has problems reading discs. She also said that a friend of hers told her that all it needed was a new "drive reader" which would only be about $20.
So far it hasn't been able to read anything for me. When I insert a disc it makes some clicking sounds as if it's trying to read it but then after about a minute it just ejects it without any error message. I'd rather not replace it if I can avoid it.
Any suggestions on how to fix this? Is there such thing as a "drive reader"? What drive should I get if I do need to replace it?
Thanks.
Jeff

Jeff, welcome to Apple Discussions & the Mac Community.
The drive could have failed. It could also be dust on the read lens inside the drive. You can get a CD/DVD drive cleaner CD at most computer stores.
There are several types of drives that you could replace the current one with:
1) one that is read only (ie. drive reader)
2) one that will read CDs & DVDs and burn CDs
3) one that will read CDs & DVDs and burn CDs & DVDs
#1 is cheapest & doesn't require any special software
#2 & #3 are more expensive & may/will require special software
 Cheers, Tom

DVD Player won't play some DVDs

My DVD Player won't play certain DVDs. Presumably all commercial DVDs should be playable in the software. Fox discs are a problem. I can get Player to turn on, but after the menu, the screen flashes a reading error, from which it could not recover. Yesterday I tried to play a Paramount disc, and nothing happened. The computer didn't even acknowledge that there was a disc in the tray. A Wolfe Video wouldn't read at first (I got a dialogue box that the disc was blank) but I put it in again and that time it played.
Also, on a side note, I would like future editions of DVD Player to add the feature of allowing the viewer the ability to go backwards a frame at a time, as well as forwards.

Hi, Doug.
This is starting to sound like a different problem. Your original report seemed to apply only to specific DVDs. Now it's with all DVDs. Before we get into how to reinstall DVD player, let's try a few other things that are more likely troublemakers with DVD Player.
1. As a general check, run the procedure specified in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified.
2. Reset DVD Player. Peform all of the following steps before attempting to launch DVD Player again:2.1. Trash the com.apple.DVDPlayer.plist file in your Home > Library > Preferences folder. This file is the preferences file for DVD Player.
2.2. Using Get Info, make sure you are the Owner and have Access of Read & Write on the following folders on your account:• Home > Library > Application Support.
• Home > Library > Application Support > DVD Player.
• Home > Library > Application Support > DVD Player > Settings.If not, correct the permissions accordingly using the Owner and Access pop-up menus in the Details sub-panel of the Ownership & Permissions panel of the folders' Get Info windows.
2.3. Trash the contents of your Home > Library > Application Support > DVD Player > Settings folder.3. If none of the above sorts it out, let's see what Console can tell us: After the problem occurs, make note of the time, then immediately check the ends of these Console logs for clues that may have been logged when the problem occurred.
4. Note that none of the above rules out the possibility that your optical drive has become defective.4.1. Can you burn DVDs, e.g. even data DVDs from Finder?
4.2. See if the freeware VLC Media Player (nee VideoLan Client) can play the DVDs.Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

External dvd drive won't work on USB macBook air

External dvd drive won't work on my macBook air usb port. It works on older versions of air and iMac.
Any ideas. Tried the left shift, control, option and power button sumultaniously, but did not work.

I know that no one has replied yet, but figured out the issue. I called Applecare and they couldn't figure it out, so sent me to a genuis at the Apple store. They too couldn't figure it out and told me that it was a firmware issue with the Toshiba dvd external drive. When I got home, I thought I would try one more thing. I hooked it up to a powered hub and it works perfectly. I'm not sure why no one else thought of it, but glad that I did.

DVD drive won't play brand new store bought DVDs - makes grinding noise

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