DVD freeze when play

Hi everybody
I was just informed that one of the DVD I made "freeze" and "jump" images when playing reaches about half.
On my decks it runs fine.
I prepared the DVD as I used to. They did not change their player.
I just changed the brand of DVD.
Could that be a reason ?
If not what could I check ?
If yes why is it so ?
Thanks in advance
Bernard

Thanks a lot David for this prompt answer
#3 Ask your client to try the DVD in another player
and see if the same problem at the same places
repeats itself.
I already did. I am awaiting their reply.
#4 Check to make sure the bit rate settings you made
for both the audio and video aren't too high. Use
AC3 (Dolby) audio whenever possible. Some players
have been known to choke on the data rate required by
AIF audio.
what would you consider as "too high" when you don't know which player is going ot be used .
I used target 4.5-max 7.5, 2passes MPEG2
#5 It could be something as simple as their DVD
Player needing a lens cleaning.
OK I will tell them but they have no trouble with other commercial DVDs
#6 Always test DVDs on multiple brands of players
before releasing them to your client.
This is what I did and I had no problem
-DH

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DVD freeze when play

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