DVD install of PShop Elements 12 won't start, no autorun.exe

New DVD install of Photoshop Elements 12, will not start. It IS in a DVD drive, and Win Explorer shows no Autorun.exe, as suggested in the troubleshooting info. What to do?

you can download a trial and activate with your serial number, http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

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I have a used iMac, HD wiped, OS 10.6.8 freshly installed w/Rosetta, Photoshop Elements won't start saying "could not complete because of missing or invalid personalization info." previous owner's name still there preventing initialing?

I have a used iMac, HD wiped clean, OS 10.6.8 freshly installed w/Rosetta, Photoshop Elements was installed but won't start saying "could not complete because of missing or invalid personalization info." is previous owner's name somehow still there preventing initialing? How do I remove and install my own? I don't understand as HD was completely wiped with no OS when I got it.

I think Adobe allows their software to be installed on 2 computers only. However, if say you buy another computer and wish to install PSE on the new computer ( effectively a 3rd computer as far as Adobe is concerned ) PSE needs to be properly uninstalled ie not simply by uninstalling using the operating system's uninstall process. It needs to be uninstalled using the Adobe uninstall process that is contained within the software.
You should then be given a prompt as to whether you will be reinstalling on the same computer or if you wish to remove altogether. If the latter, then all traces are removed and the software can be (re) installed on the new computer.
If, unknown to yourself, the software had been installed on 2 computers and although you or the previous may have wiped the hard drive clean, as far as Adobe is concerned the software is still ' registered / assigned ' to 2 computers.
If the previous owner bought a new computer and installed their PSE on it, wiped the hard drive clean without properly uninstalling/removing PSE thentherein probably lies the prblem.
As Allan Jones said, it 's probably worth your while to purchase your own copy.
Hope this helps.

Photoshop elements won´t start

Hallo Adobe Photoshop elements 12 won´t start. The editor does not start, the organizer has no problmes. I have reinstall the programm (sorry is english is not so good) because i had installed new hardware. (Mainboard, CPU, RAM). After restarting the systems the programm worked fine. After some days elements was only in trial-mode. First I irgnired it but then i deinstalled it an reinstalled it on a new ssd. Installing and entering the CD-Key was no problem. Organizer launched without any problems but the photoeditor does not start. Log-Files are okay, no errors while install-progress. I did everything, reinstalling, using ccleaner and i tried to delete manuelly everything with "photshop elements" in the regestry (with new installation after that....).
Running the setup und the exe as admin did´nt help.
has anybody a solution for me or a direkt link to contact adobe?

try uninstalling, cleaning (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then installing.

Firefox update failed, so I re-installed. Now firefox won't start up at all?

''locking as a duplicate of https://support.mozilla.org/en-US/questions/969557''
So I ran firefox, and it was updating. While updating, firefox crashed for no apparent reason so I had to close it. Afterwards, every time I tried to start up firefox, it gave me the update failed error, followed by a crash less than a second later. I followed some instructions, uninstalling and re-installing firefox (without removing personal data), but now firefox won't start up at all!
Now what?

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

After installing latest update Macbook won't start up.

After installing the latest update my macbook won't start up. Instead of the login screen I get a flashing map icon with a question mark. My uncle says that means it can't find the startup disk and I had to startup from the install disk holding C but it didn't work. I'm quite desperate because I need my macbook for school (writing & producing music). I type this on a friend's computer... How can I fix this? Or do I really have to go to a mac store and part from my macbook for an unknown time...? :'(
I don't exactly know what version I have (can't check it now either) but it's at least 10.6.something and I always install the updates...

Hi
Anything unusual happen during the 10.5.3 update installation phase?
What type of iMac are you using? Your tag says G5 but also Intel core processors - it can't be both.
Try this:
-First unplug your computer and wait 10 minutes
-Next, simultaneously reinsert the power cord while pressing the power button for 5 seconds then release
-Press the power button again to start the computer - this resets the computer's system management unit (SMU) which controls your machines power functions.
-Next, press/hold down the P/R/option/command keys for 3 Apple chimes. This clears the machine's PRAM. After the 3rd chime release those keys and immediately hold down the Shift key to put the machine into Safe User Mode
-If you get to a log-in screen (may take several minutes as repair functions are occurring on the boot), log-in. When the login is complete, restart the computer as usual.
If no go, I suggest taking the machine to a certified Apple tech, or if you live near an Apple store to the Genius Bar.
Post back
Message was edited by: Hawaiian_Starman

Installed NetBeans 6.5 won't start

The NetBeans 6.5 IDE won't start.
The projects, Filters, Services tabs are empty. Properties tab on right of course too.
Show the default "Start Page" on the center of IDE, and the tabs of last opened files.
No effect of any cursor click at all.
Where Nb. store log files?/.netbeans?/
What can I do?
Reinstall/Uninstall and Install newly?/
Edited by: LKovari on Dec 15, 2008 8:45 AM

Rename the .netbeans folder and it is starts again.

Photoshop Elements won't start, closes, says no serial #

I had to get a new computer, mother board died. Old hard drive installed as d drive and all programs work fine except Photoshop Elements.
looks like it will start, asks me to agree to user agreement, I click agree and it says I did not and will shut down and also says my name and serial # can't be found or aren't valid or something and shuts down.
Chat won't help me but when I searched for help this topic is touched on and clearly states you can not fix yourself.
I am really stuck. I hope someone here can help me.
Lori

try uninstalling, cleaning (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then installing.

Adobe Premiere Elements Won't Start A New Project?

When I open up Premiere Elements and try to start a new project, all it shows is a black and purple line, then it just stops. I have already tried updating QuickTime, Windows 7, Nvidia Drivers, and Uninstalling and then Reinstalling Premiere elements. I am running it on a PC that has an AMD FX(tm)-6300 Six Core Proccessor, 8 GB of RAM, a Nvidia G-Force GTX 650, and i installed the program on a secondary hard drive with 761 GB of free space.

xXFIRE
What is this "secondary hard drive" on which you originally installed Premiere Elements 12? Internal or external and how formatted NTSC or FAT32?
I do not see where anyone has asked about "Scratch Disks" as they relate to your issues?
Please refer to Edit Menu/Preferences/Scratch Disks...
a. Where are the scratch disks directed and how much free hard drive space is at that location?
b. Do you have all the scratch disks categories directed to the same place? If not, do so and make sure there is lots of free hard drive space where you are pointing them to.
Please look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder and pile ups of conformed audio in the Media Cache Folder. Both these folders by default are in Documents/Adobe/Premiere Elements/12.0.
Please go to Edit Menu/Preferences/Media and hit the Clean button in the Media Cache Database in that area.
As for the matter of where Premiere Elements program should be installed. Interesting question and some interesting answers. Back in a 2010 thread here on this type of subject, Akshat B (Adobe Staff) wrote
Yes you can install Premiere Elements on any other drive. For that you need to follow these steps:
1. Uninstall current copy of Premiere Elements.
2. Start the installer of Premiere ELements.
3. Choose a location on d:\ drive after choosing the default TV format.
Please keep in mind, even if you select d: drive as the install location some amount of data will get copied to C: drive.
-Akshat
http://forums.adobe.com/message/3284673
Is your Local Disc C, a SSD drive? Why is there so little free space on your Local Disc C?
More later.
Looking forward to your follow up?
ATR

Premiere Elements Won't Start for a Particular User

If I try to start a new project or use an existing project then I get the message "Sorry, a serious error has occurred etc" and Elements closes.
This happens only with my main working user account (Windows XP) but not any other user accounts.
I have tried all the usual tips such as deleting the temp folder and deleting the preferences file in Docs and Settings.
I have checked the preferences folder security settings and they are the same for all users.
Any thoughts on what else I can do? I will try to write the next bit in as small a text size as I can .... I am using Elements 1.0
thanks in advance
Davy

Davyxyz wrote:
I followed your suggestion regarding using Adobe Tech Support but others with similar problems report that Tech Support don't understand the problem and are likely to ask you to de-instal and re-install, defrag the disc
Have you uninstalled defragged, and reinstalled ? If not certainly worth doing. Install it from your problem users account. I suggest right-clicking the setup file and selecting 'Run as Administrator' - that's the Vista / W7 option - if I recall in XP you select 'Run as ...' and then select administrator.
PrE Hanging, or Crashing - Some Tips is a useful document that has solved many a users problems.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Photoshop Elements won't start (Win XP)

Some one tell me why i should not throw this program in the trash

Please try couple of probable solutions as mentioned below if restart does not fixes the problem.
Solution 1: 1. Close Elements. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
3: Try launching with Admin account
4: Try launching with anti-virus off or removing PSE from conflicting list.
5: Try launching PSE Editor directly from .exe (win) or Editor app file (mac)
6: Check once in task manager (WIN) or Activity monitor (Mac) to make sure that the Photoshop Elements Editor is not already running. If yes then kill the process and try re-launching.
7: Make sure you have space available on your hard drive. For specification review here http://www.adobe.com/products/photoshop-elements/tech-specs.html Solution
8: Re-installing with admin account.
Hope you get it working.

Premiere Elements won't start

Hey all:
I have Premiere Elements 3.0, which is true, I don't use it too often. But today I wanted to use it, and after the splash screen, I get the following error message:
MS Virtual C++ Runtime Library
R6025
-Pure Virtual Function Call
I suppose the answer is to re-install, but was hoping there was a better answer!
TIA,
Denton

This is most likely a problem with the MS Windows RunTime.dll. There have been several updates to that, and they are version specific, so make sure to only download and install the one for your version of Windows. IIRC, these are available on the MS site. I'll also look for some links to other RunTime problems with Adobe software, but as the fora have been redone, might not be able to find those.
Good luck,
Hunt
[Edit] Here's one, but not the one with links to MS articles, that I am looking for.
Here's another.

Installed updates, now coputer won't start

I clicked on install updates and then it wanted me to reboot, so I clicked on reboot. Now my computer will not start, a blue screen came up and it said " that a problem has been detected and windows has been shut down to prevent damage to your computer". I turned the computer off for about 4 timesa and this message still comes up.
What is the problem and how can I fix this problem?

First, try safe mode and setup check disk in the command prompt. (Start - Run - type in "cmd" - type "chkdsk /F /R /B" and hit enter, say yes and restart the computer. Check disk will run and hopefully you can boot into Windows again.
Next, try using safe mode and uninstalling updates listed under Control Panel - Programs and Features - View Installed Updates - and remove one update at a time (starting with the latest); restart the computer and try to load Windows normally until you find the update that caused the problem.

Help! Tried to install Lion, now Mac won't start.

Hey all,
So here's the scoop on what's happened. Downloaded Lion fine, but foolishly tried to install it without backing up my data first. When my computer restarts, it brings up the Lion installer. I click through to the screen where you choose what disk to install Mac OS X but my hard drive is not there. The only two choices are my Boot Camp partition and "Mac OS X Install ESD," which I assume is the partition Lion created to boot off of.
So I go back to Disk Utility - it tells me that my Mac drive is not mounted. I cannot mount it manually by right-clicking. I also try repairing disk, which takes some time after finding numerous errors and tells me the drive "cannot be repaired after 3 tries."
I can still boot to my Windows partition, from which I am typing this now, but I can no longer boot to Snow Leopard (holding alt at the home screen only gives me the installer and Windows as bootable options.
Hopefully others are having similar experience or have some idea that would not involve me wiping my hard drive. I just got the computer two weeks ago so having to restart would not be the end of the world, but obviously is not optimal.
Thanks in advance for all your help, and let me know if any other information would be helpful to diagnose the problem.
Bryant

Hello CRG37,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario

[SOLVED] After installing eclipse, conkeror-git won't start

Yesterday, I made the mistake of installing eclipse to check it out. Ever since I installed (and quickly uninstalled) the bloatware, my conkeror-git has been complaining that it can't find XULrunner:
/usr/bin/conkeror: cannot continue. XULRunner not found.
Xulrunner is installed, of course:
$ which xulrunner
/usr/bin/xulrunner
I have tried uninstalling and reinstalling both xulrunner and conkeror several times, as well as rebooting my machine.
I don't know much about xulrunner, but is it possible that the eclipse install messed with some sort of xulrunner configuration file that persists despite reinstalls?
Last edited by madalu (2010-02-24 13:55:49)

I found the persistent configuration that I was looking for. After consulting /usr/bin/conkeror, I solved this problem by moving /etc/gre.d to /etc/gre.d.bak and reinstalling xulrunner.
FWIW, it seems that eclipse changes the xulrunner registry in ways that cause the /usr/bin/conkeror script to barf. (Weaning myself off xulrunner by learning uzbl is on my todo list - I promise!)
Last edited by madalu (2010-02-24 13:55:15)

After installing Win7 x32 SP1 I can not start Firefox. Not even in safe mode. I uninstalled Firefox and re-installed the program. Won't start.

After installing SP1 Firefox quit working and Internet Explore quit working. I can only use Chrome as a browser at this time.

See:
*http://kb.mozillazine.org/Browser_will_not_start_up
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

DVD install of PShop Elements 12 won't start, no autorun.exe

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