DVD is stuck in the drive.. please help!

Ok.. i was watching a movie from a custom made dvd and it froze. I tried ejecting the disc and it starts to eject then makes a weird noise and reverses. It keeps repeating over and over again i can't get it to stop, come out or load in the drive. Restarting did not work.
This is a 20" alum imac. please help me!

iMac: If You Can't Eject a CD or DVD, or Open the Drive Tray
* Last Modified on: July 18, 2006
* Article: 51008
This articles describes what to do if You Can't Eject a CD or DVD, or Open the Drive Tray.
Important: Make sure the disc is not in use. Quit all applications that are using files on the disc.
1. Place the computer in sleep mode.
2. Press the Media Eject key at the top-right corner of the keyboard.
3. If that doesn't work, drag the disc's icon to the Trash.
4. If that doesn't work, restart the computer, then hold down the mouse button.
5. To restart, choose Restart from the Apple menu.

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DVD/CD STUCK IN THE DRIVE

LATELY, I AM HAVING A PROBLEM WITH MY DVD/CD DRIVE. I AM UNABLE TO EJECT IT NO MATTER WHAT I DO. BY PUSHING THE "EJECT" KEY OR DRAGGING THE ICON TO THE TRASH CAN AND SO ON, THE ICON DISAPPEARS, WHICH IS NORMAL; BUT AFTER HEARING SOME NOISE FOR 5 SECONDS OR SO, THE ICON RE-APPEARS ON THE DESKTOP. IS THE ONLY SOLUTION TO HAVE IT REPLACED?

AS MY ORIGINAL POST READS, I TRIED EVERY WAY THAT I KNOW OF, INCLUDING HOLDING THE BUTTON DOWN WHILE RE-STARTING OR BOOTING, ALL TO NO AVAIL.
I have no way of knowing what "...every way I know of..." includes. Since you mentioned some ways but not the hold mouse button down method, I suggested it. Sorry it did not work.
Sounds like it's time to take the machine in for servicing, as John suggested. Replacing the optical drive on a desktop machine is not difficult; doing so on an iMac is very difficult.

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https://discussions.apple.com/message/22050045?ac_cid=tw123456#22050045
Hope this helps and if you can get back to your ios before the upgrade, stay with it. I hope it all works out for you.
FYI - If it's a new or refurb bought within the past year you might be able to have it replaced by Apple.

DVD is stuck in the drive.. please help!

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