Dvd not recognized-error code 19-contact manufacturer.

My dvd is not recognized. I tried going to device mgr. and uninstall and then use action to get it reinstalled but I got a failed notice and said to go to manufacturer. What do I do now. Of course it is not in waranteee.
Also, on a lot of sites I try and go to all I get is squares and letters that don't make any sense.  I would just like my DVD to work. I have hardly used it. Since this is an all in one it isn't like I can just pull it out.

Please use the following fix first:
   http://support.microsoft.com/mats/cd_dvd_drive_pro​blems/en-us
then the following fix if required:
   http://www.ehow.com/how_4693117_dvd-device-manager​-error-codes.html
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

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