DVD not recognized on windows computer

I have a client who when inserting the DVD, says her windows-based computer won't read it - doesn't even recognize it's there. they've tried three different computers.
DVD Studio Pro 3
help???
(this project is jinxed and i have to get this thing to work. fedex lost 2 shipments of this DVD to this particular client, now this)

Details.
Does it work in set tops and Mac computers you've tried it in?
How old are the Windows computers?
Do they have a DVD software player like PowerDVD?
Most don't.

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