DVD player artifact issue on certain player only

Can anyone tell me please why this is happening!!
I'm nearly finished with a documentary project. It's 64 minutes long. I used the DVD 90 minute Best settings with Dolby audio in Compressor and DVDSP build and burn. It works fine in the simulator in DVDSP and in my home and office DVD player. But my client gave me six pages of notes reporting what she called "skipping". I re-tested the DVD in my player and still wasn't seeing an issue. So I watched it on her player and noticed some artifacting and dropped frames.
I thought it might be due to a dirty player. So I had her do a cleaning and there will still some issues though not as many.
Why would this happen?
I'm concerned because if I cannot even see the problem on my players, how will I know if I've solved it? I've searched the forums and found similar questions, but nothing exactly like this.
Grateful for any help you can provide:)

There are MANY reasons why certain players skip and others do not. Some players by nature are better designed to play DVD-R. Some are simply more forgiving. While one player happily plays over problem areas, others choke.
Most of the times, the problem results from poor quality DVD-R media. There are actually 4 different grades A, B, C & F! You should ONLY be using A grade media.
Those cheap 100 disc $19.99 spindles at the local Costco, Wal-mart etc., may sound like a deal, however, most are useful only as drink coasters and even when a disc gets recorded to what may seem to be correct, in actuality, is not.
Surf to http://www.digitalfaq.com/media/index.htm for more details on which media you should be using.
Are you by any chance using a PAPER LABEL on the disc? If so, STOP. Buy printable surface media ONLY. Invest in a Bravo printer and you won't go wrong.
Many players do not handle media well with a paper label on it.
Finally, make sure you're burning a 1X (yes I said ONE TIMES) speed! Errors will creep up in quick burns that will also result in problems.
If you are doing everything right, it could be her player!
Regards,
Darren

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Message was edited by: woodmeister50
Message was edited by: woodmeister50

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DVD player artifact issue on certain player only

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