DVD player say's it's skipping over damaged area when dvd is fine

I have a problem playing box sets from abc studios on my Macbook Pro. They play perfectly well through the trailers and set up but as soon as I select play all or select an episode, they stop and I either get the error message "skipping over damaged area" before they hang or they just hang straight away. This has happened with four different box sets so far. The DVDs are fine and undamaged.

We have had the same problem ever since we bought our machine 60 days ago... Here's where we are: DVDs, even brand new ones, skip - "skipping over damaged area" on our iMac while our MBP and MB play them flawlessly. There is no loss in the movie, only the pause in play.
Our software is up to date, we took it into Apple over three trips: 1.) had them clean our dvd drive, 2.) problem persisted so we replaced the dvd drive, 3.) problem persisted so we wiped out our entire hard drive and did a software re-install and update... and problem still persists! We are are packing it up for a fourth time and will take it into Apple to have them replace the machine or all the parts...
We're bummed, it's our 3rd Apple computer and the 'biggest' and yet it cannot do the simple things? We'll keep you posted as to what happens.

Similar Messages

  • "skipping over damaged area" on DVD player

    I keep getting this message while trying to play DVD's. Is this a problem with the drive or with Leopard?

    Hi benrmay18,
    Unfortunately, this is a user-to-user discussion board so no one from Apple is going to respond directly to your inquiry. Do all DVDs give you this error message or only specific ones? Have you tried movie DVDs or data DVDs?
    If ALL DVDs are giving you this error message it's probably worth bringing the machine into an AASP or Genius Bar for additional diagnosis. It's possible that the drive (or the laser in the drive) is the problem.

  • Dvd skipping over damaged area

    Hi,
    This is in reference to a MacBook Pro DVD issue:
    13-inch, Early 2011
    Processor: 2.3Ghz Intel Core i5
    Memory 4GB 1333Mhz DDR3
    Graphics: Intel HD Graphics 3000 384 MB
    Software: OS X 10.9.2 (13C64)
    After inserting the Prometheus DVD disk I get the message right away: "Skipping over Damaged area"
    When I put the same disk on another PC or DVD player the DVD plays without issues. I also tried other DVDs on this MBP and they play without issues. Is there any known issue or fix for this problem?
    Thank you,
    Christopher

    Get a replacement disc.

  • DVD Player "skipping over damaged area"

    My macbook has worked wonderfully for a year now. But as of late when I rent DVD's from blockbuster or family video some won't read very well. I always clean the DVD's before I play them and the ones that are having issues are the ones that look very very clean. It does the whole "skipping over damaged area" thing. It's rather frustrating. And the disks are in very good shape. It doesn't do it all the time. But now it's starting to become more frequent. It'll skip a few seconds sometimes and sometimes a whole scene. Any thoughts? I think I'm literally 3 days past my warranty.
    Thanks
    Message was edited by: secondtim45

    Possibly a failing optical drive. Bring the computer to an Apple store as soon as possible, explain the issue, and see what the folks there have to say.
    ~Lyssa

  • Burned DVDs Skipping over damaged area

    My C2D 1,83GHz Mac mini (10.5.2) has problems with burned DVD movies. Both DVD Player and VLC will crash or give an error at some point: *Skipping over damaged area*. VLC will just crash and DVD Player will hang, you can´t pause or rewind.
    The movies will play just fine on a standalone DVD Player. Commercial DVDs (not copied) will work just fine also. I´ve been using Verbatim DVD-R dics and the same movies play just fine in my PowerBook G4 and my MacBook Pro. I just got a movie from a friend on a TDK disc and that disc did not cause any probelms on the mini. What could be the problem? Is there a problem with the drive? I´ve tried burning the discs on 3 different Macs but that doesn´t seem to make a difference.

    I can't help but wonder if this is an issue relating to whatever means has been used to burn the movies rather than the drive or the discs - particularly since commercial DVDs play properly.
    It may be, for example, that the software used to rip or duplicate the originals has mis-read the original due to copy protection, and the disc is therefore not copied fully.

  • HT2499 I inserted a brand new DVD and it quit half way through and gave me the "skipping over damaged area" message.

    I got this laptop refurbished from Apple in July. It was originally released in October 2011. I have watched DVD's on it previously, but lately, in the past 3 weeks, it's been pooping up the "skipping over damaged area" message. I put in a brand new DVD and half way through, it did it again, and I can't get past it. Any thoughts on what the problem may be?

    You can just open Terminal (in Utilities) and run the rm command (make sure you type it exactly) and then reboot.  With /.AppleSetupDone gone the system will think it is the the second part of an installation, i.e., after it installs and reboots and starts the Setup Assistant.  You will see the Welcome and music all over again and then you can go through the setup prompts again, this time specifying a password.

  • Skipping over damaged area??? Help!

    My DVD player does not play DVDs correctly! Moments after i put in the dvd a message will come up on the player saying "Skipping over damaged area".... But here is the thing... These dvds arent damaged! They are new!
    Please someone from Apple or anybody who knows what is going on.... please help.

    Hi benrmay18,
    Unfortunately, this is a user-to-user discussion board so no one from Apple is going to respond directly to your inquiry. Do all DVDs give you this error message or only specific ones? Have you tried movie DVDs or data DVDs?
    If ALL DVDs are giving you this error message it's probably worth bringing the machine into an AASP or Genius Bar for additional diagnosis. It's possible that the drive (or the laser in the drive) is the problem.

  • Movie-DVDs "skipping over damaged area" all the time

    I just wanted to share this with you to see whether others suffer the same problems before calling AppleCare.
    I have a 20" 2,4 GHz iMac (Alu/Intel) which quite often gets a hickup when watching a DVD. Many times DVD player is claiming to skip over a damaged area. In fact, this only happens when the computer has been running for a while and gets quite warm and it obviously has nothing to do with the DVD media but with the iMac hardware as I can play these DVDs without a problem on a freshly booted iBook as well as on any DVD player.
    Do you suffer the same? I find this rather underwhelming for a computer that costs 1500$ or more.
    Thanks for your comments.
    Message was edited by: krrrrrks
    null
    Message was edited by: krrrrrks
    Message was edited by: krrrrrks

    I can't help but wonder if this is an issue relating to whatever means has been used to burn the movies rather than the drive or the discs - particularly since commercial DVDs play properly.
    It may be, for example, that the software used to rip or duplicate the originals has mis-read the original due to copy protection, and the disc is therefore not copied fully.

  • Brand new DVD "skips over damaged area"

    Hello there....So I shot hdv, edited in native hdv 1080i60, used compressor to make a best quality 150 min ac3 and m2v, and used dvdsp to format, and disk utility to burn the image. But right when it finishes burning, and I play it in DVD Player, around 30 min in, it skips and freezes. The image plays fine but the dvd doesn't. The dvds are sony dvd+r. Bad dvds? All my software is up to date and i'm using a hv30 and lacie 7200 external firewire 400 drive.

    Could be a bad disc. Try another set of quality media and see if it works. Also bitrates are important too. what were your settings?

  • DVD Player "skipping over damaged section" error message after long pauses

    On both Imac or macbook (both 10.6.7), when watching a DVD using DVD Player, if I pause a DVD for a while and come back to the application after a few minutes, after click play, I get an error message "Skipping over damaged section" and the dvd skips forward some 30 seconds. I know this has nothing to do with the disk itself (it is not damaged).

    I'm also experiencing this on an iMac running 10.6.8.

  • My 10.6.8 macbook pro's DVD player won't play a movie from Netflix.  The DVD does play on a 10.5 mb pro.  So DVD is ok.  Message says "not permitted" when I click play.  Is there a compatibility issue? Or something else?

    My 10.6.8 macbook pro's DVD player won't play a movie from Netflix.  The DVD does play on a 10.5 mb pro.  So DVD is ok.  Message says "not permitted" when I click play.  Is there a compatibility issue? Or something else?

    Hello:
    This is not an area I have much experience in......I rarely insert DVDs and I have never had a similar problem.
    When the DVD is in the drive (and DVD players is open) click on File>get disk info.
    Barry

  • Why does my DVD player say I can change regions 4 times

    why does my DVD player say I can only change regions 4x. I want to play some borrowed discs from my daughter.

    DVD Player: About DVD-Video Regions
    Region encoding is the mechanism that enables motion picture studios to control the worldwide release of their movies. It is required by the DVD Forum (http://www.dvdforum.org/forum.shtml) in all commercial hardware DVD players. Every DVD-Video disc contains one byte of data representing a region code, which limits where the disc can be played.
    http://support.apple.com/kb/HT2397
    Once you have set the region in DVD Player five times it cannot be changed.
    Instead, use VLC to view videos from different regions:
    http://www.videolan.org/vlc/download-macosx.html

  • Using OS X 10.8.4. Installed iLife 11 to get iDVD. iMovie ready to burn through iDVD. Attempted burn. iDVD says burn is complete. Burn lines are on DVD R. Same disk cannot be read and is considered blank by computer and DVD player. How do I burn properly?

    Using OS X 10.8.4. Installed iLife 11 and got iDVD. iMovie ready in iDVD. Attempted burn. iDVD says burn is complete. Burn lines are on DVD+R. Same disk cannot be read and is considered blank by computer and DVD player. How do I burn properly?

    Hello TchrDi,
    I suggest this article named Archived - iDVD: Troubleshooting issues with burning discs found here http://support.apple.com/kb/ht1583.
    It is pretty lengthy, but also pretty thorough.
    Cheers,
    Sterling

  • I burned an exercise DVD using disk utility and when I played it in my DVD player it was choppy and skipped.  Any suggestions are greatly appreciated.

    I burned an exercise DVD using disk utility and when I played it in my DVD player it was choppy and skipped.  Any suggestions are greatly appreciated.

    Commercial
    Roxio Toast
    <http://www.roxio.com/enu/products/toast/titanium/>
    NTI DragonBurn
    <http://www.ntidragonburn.com/en/us/product/dragon_burn.asp?>
    Shareware or freeware
    DVD Image Utility
    <http://geek.thinkunique.org/2007/07/17/dvd-image-utility/>
    Disco
    <http://discoapp.com/>
    no longer supported, but free, simple, and runs well under SL.
    LiquidCD
    <http://www.maconnect.ch/>
    free; iffy support, but, again, simple, and runs well under SL.
    Burn
    <http://burn-osx.sourceforge.net/Pages/English/home.html>
    open source; not clear how active development and support are, but runs well under SL.
    Terminal Whiz Kid
    mkisofs
    <http://cdrecord.berlios.de/private/cdrecord.html>
    (part of the cdrtools kit)
    Use mkisofs to create the disc image, and burn it with hdiutil or drutil. (Some of the free options mentioned above actually use mkisofs.)

  • Why does the DVD player say "supported disc not available?"

    So, regular DVDs will play and are recognized on my Macbook Pro, but I'm trying to play a recordings DVD (for a music literature class) and the DVD player says "supported disc not available." The DVD is supposed to work on my operating system since it's the newest one, but I don't know how to fix the problem! Please help!
    Thanks!

    I'm having the same problem lately.  I have a mid 2010 21.5" iMac with an internal SuperDrive running Yosemite.  I tried putting in "Dawn of the Planet of the Apes" and "The Giver" rented from RedBox.  Both spin sputter for a bit and then eject the disk back out.  So, it never mounts and no software (Finder, Disk Utility, DVD Player) ever gets a chance to see it.  Both play fine in a 15 year old DVD player, and my purchased copy of "The Dark Knight" mounts just fine in the iMac.  So, I have to assume that something is being done to the DVD's that rental companies are given to prevent them from mounting or something.
    Not having any luck on Google trying to confirm that.
    I guess I need to amend this.  Both DVD's play fine in a early 2011 13" Macbook Pro with the internal SuperDrive.  It's running Mavericks still and has a "MATSHITA DVD-R UJ-8A8".  The iMac has a "OPTIARC DVD RW AD-5680H".  Not sure if it's the drive, the OS, or what (although I will say I'm fairly certain I was having this problem on the iMac before Yosemite, so it's probably not the OS).

Maybe you are looking for