DVD-R Issue

I am attempting to burn Memorex 16X DVD-Rs in a SONY DVD RW DW-U21A superdrive. I get an error message about bad communication and/or device failed to respond properly.
I can burn DVD+Rs (Also memorex 16X) with no problem. However, I have to make these for playback on extremely low end players and DVD-R seems to work better. I have used Apple 8X DVD-Rs in the past with success.
Is this a brand issue? Speed issue? My burners max speed is 4X. - If so, what Brand/Speed is recommended?
I've checked the support site but don't see any firmware update for this drive. I also contacted Apple and they were no help at all.
I have also seen some other posts about frames freezing on playback. I too have had that experience (with IMovie and IDVD) - just upgraded to Final Cut - is there anything I can do to avoid those issues???
Any help would be appreciated.
G5 Mac OS X (10.4.7) 2 gigs RAM; Dual 1.8

First, ditch the Memorex media - it's some of the worst quality media out there. I'd recommend using TDK, Maxell, Taiyo Yuden, or Verbatim.
It could be a firmware issue (the drive's firmware not recognizing the media codes on the disc), but firmware updates for the Sonys are difficult to come by at best. You'd need to track down the firmware on Sony's website and then either flash the drive with a PC or get a Mac program to flash the drive. Supposedly, DVRFlash works with the OEM Sony drives, but I have no experience flashing Sonys.
The frames freezing on playback can be caused by several items. One is the media quality. Poor quality discs can cause read problems for the player, causing it to freeze and skip. Another issue is overall bitrate. iDVD produces DVDs with very high bitrates, which can also choke many players. iDVD uses a high video bitrate and uncompressed audio, which will produce DVDs with overall bitrates that are near the top of what many players can handle. Since iDVD doesn't give you any control over the encoding process, the only remedy is to move to DVD Studio Pro.

Similar Messages

ITunes for 64bit Windows 7 Driver/CD/DVD/Drive Issues-

Hi There
I am sure that there are many many users out there suffering the same frustration as me in regard to ITunes just not working properly with Windoews 7 (64Bit).
I have been trying to solve the mystery of "ITunes for Windows Registry Settings Warning When Opening Itunes.
I have tried all the recommended actions to correct this problem without any success and I do mean ALL.
Below is a screen shot of my registry, can anyone see anything wrong with it?
In the meantime (Last four months) I have stopped using ITunes and instead have used Digital 7, this will be my very last attempt to get ITunes working properly, failure will mean consigning ITunes to the same place as any other Software that does not do wshat it says on the can.
I hope someone can help.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

I still have Cd/DVD drive issues

The CD is ejected after a short while and never mounted. I have cleaned the optics of the CD drive and reset my PRAM.
Has anybody discovered a complete solution for this problem.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Third party DVD player issues

Recently, I have come across an issue playing back DVD's with
VLC or XBMC. When I start playback of the DVD, it plays the first
segment ( the studio leader at the beginning) and will then just quit.
Apple's DVD Player works fine (quality is crappy and can't get surround
tracks out of it). Yet, when the DVD is ripped to the hard drive and
played from there, it is works just fine.
Also, this happens when the DVD is played back from an internal
or external drive.
Has anyone else seen this issue or do I have a unique problem?

My unit is a 2010 MacMini with HDMI. (see list)
The quality issues with Apple DVD player vs. other solutions are certain
scenes have a graininess akin to noise on old analog tv's that aren't
present on the other players and severe banding in gradients that
do not appear in other players, at least when they were working.
As far as the audio, selection in the DVD's menu itself just makes no difference.
Tried all the combinations of messing with Audio MIDI setup, third party
plugins like Perian, none of which work for Apple's DVD player. This was
the other reason for going to third party players, the higher quality video
was just a bonus.
Your point has been taken that it may be a software issue with the third party players.
Some update at some point may have broken them, be it OSX or their own.
I've beaten the Apple DVD player issue enough, let's just consider the topic dead.
The audio issues with it are spread over many, many threads across the web, with
no silver bullet solution to all.
As for BluRays, play them back all the time on my Mini. Either with
PowerDVD 10 in a Bootcamp windows7 when I want full DTS-HD or
TRUE HD decoding (decodes these to up to 24 bit,192kHz 7.1 since the
Mini chipset does not have the "protected" path for pass through of
these technologies) or a MakeMKV/XBMC combo in OSX. The OSX
solution doesn't give you the fancy menus and all or HD audio if present,
but if I only want to watch the movies it's fine. If I ever do want the other
nonsense, I just use PowerDVD 10. And please note this is BluRay disk
in player, not "ripped" or transcoded.
I do appreciate your help, but was primarily curious if others had issue
as well.
Message was edited by: woodmeister50
Message was edited by: woodmeister50

2.1.2 update does not fix DVD Navigation issues :(

The FrontRow 2.1.2 update still doesn't fix the DVD navigation issues where sub menus on MANY DVDs are not navigable. Using the up / down keys on the keyboard or remote causes the Volume to change and not navigating the menus like it is supposed to.
This is a severe issue as it makes it impossible to play some DVDs or turn on the subtitles.

Yeah, I have experienced this as well. Ridiculous -- how could this issue not have come up in product testing by the time the software has reached version 2.0? The solution on Apple's end should be obvious. All 4 directional buttons must act only as directional commands when using a DVD, and all other functions (such as volume) can only be accessible by hitting MENU first to bring up a list of other options.
I'm all for simplicity, but this is the fault of the boneheaded 6-button Apple Remote. It requires their software to overload buttons with different commands depending on context, which is clearly an unacceptable limitation. They'll have to break down and roll out a proper remote with more discrete buttons one of these days and come to terms with the fact that shoehorning everything onto 6 buttons is not an elegant solution.

Any solution to DVD drive issue post Lion install yet?

Any solution to DVD drive issue post Lion install yet?

Since installing Lion no DVDs are being read by the superdrive, this is a problem that has been highlighted by quite a lot of people.
CDs are being read fine.
After inserting the DVD there is some noise, sounds like it is trying to pickup the DVD then spits it back out.
Previous posts from other people:
http://www.mac-forums.com/forums/os-x-operating-system/245917-heads-up-lion-supe rdrive-fake-glitch-possibly.html
https://discussions.apple.com/thread/3199297?start=15&tstart=0

DVD drive issue and permissions repair

Forgive me if I'm combining two issues in this posting. If they are not related I can separate them out.
I don't know if my drive is going, but I have a DVD for a tv show that I wanted to watch on my Macbook Pro running Snow Leopard (latest patches). For a while now I've had to keep reinserting the disc because it's not registering. I put it in, and can hear mechanisms, then it spits it back out.
I watched one disc, ejected it then tried to play another and it just would not load.
I thought of checking disk permissions, thinking maybe the OS had some permissions problems that may be preventing it from reliably reading the disc. The disk utility reported a number of permissions errors and owner errors, so I repaired the permissions and it reported that it was completed successfully. I thought I'd run the verify permissions again, just to make sure the errors had really been repaired, and they're still there - some of them were gone, but there were others reported. I ran the repair and verify a number of times now and nothing's changed.
My questions:
1. Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
2. Do I have anything to worry about with the disk permissions not appearing to be repaired?
3. Would I gain anything by booting to install media and running the verify and repair from there?
Thanks much in advance!

Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
If you've repaired permissions, and you still have the problem, then the answer is no.
Do I have anything to worry about with the disk permissions not appearing to be repaired?
Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore
Would I gain anything by booting to install media and running the verify and repair from there?
No.

HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Re: Cd/DVD drive issue - error code 39 on Satellite P series

Hi,
This is my first request for help.
My CD/DVD drive is no longer recognized and when I go to Device Manager and click on CD/DVD I am informed that the file cdrom.sys is there but cannot be loaded.
An error number 39 is reported.
Any advice would be greatly appreciated but please keep it simple to one line actions if possible.

Of course you can get some advices ;)
I think you would find it faster if you would search in the forum firstly but I will try to help you too.
There error code 39 is very common issue and can be solved easy;
Check this MS knowledge base article:
http://support.microsoft.com/kb/314060/en-us
So firstly remove the CD/DVD drive from the device manager.
Then access the registry using the regedit command and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Reboot the notebook and wait till the CD/DVD drive was installed again.
Thats it. ;)

DVD playback issue with Windows Media Player

Hi,
This isn't an Encore specific question, rather, a DVD playback one. Has anyone had issue playing their replicated DVDs in Windows Media Player? I truly believe it's the media player, not the DVD. When we put a DVD in the drive and try to open it in WMP, it jumps right to a video, or jumps directly to the last place we were in a video.... it's not defaulting to the main menu.
Has anyone experienced this? Is it a programming glitch on my DVD? I feel like it's a WMP issue, as it's only happening on certain computers.
thanks.

WMP has never been a good player for DVD's. At some point in the past, much of that functionality was disabled my MS, in hopes to reduce piracy. For some versions, no burned DVD would even play, though replicated/pressed DVD's were supposed to play fine.
I use CyberLink's PowerDVD and it is fine, even with my burned DVD's. The free MediaPlayer Classic HC plays my discs well too, with full menuing.
Good luck,
Hunt

Can't install CS3 Upgrade on NEW iMac 24". An Imac DVD drive issue?

My CS3 Design Premium Upgrade CD fails to install Photoshop on my BRAND NEW iMac yet it is able to install everything else on the CS3 disc. I just bought this iMac yesterday and CS2/CS3 Upgrade are the FIRST things I installed (besides updates) when I turned it on. I'm still using 10.4.10.
I searched through the Adobe forums and the internet as to how others with the same issue have dealt with the problem, but it seems the most common reason is that people had installed Photoshop CS3 beta previously as well as older Flash/Acrobat plug-ins conflicting with the installation process. Further, these causes seem to be effecting Windows users.
So a few hours ago I tried to COPY the upgrade CD contents to my hard disk, I get the message:
"The Finder cannot complete the operation because some data in 'AdobePhotoshop 10en_US.dmg' could not be read or written. (Error code -36)."
This procedure of copying to the disk (and the resulting error message) is SPECIFICALLY addressed in the Adobe support pages TechNotes:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401429&sliceId=2
The page says that it may be a drive issue that is causing the problem. Of the 7 possible solutions given on the page, I've narrowed it down to only 1 option left (but I can't try it since I don't have another Mac!):
"*Solution 4*: Copy the software to the hard drive of a different computer.
*If the software copies successfully, the model of DVD drive on your original computer might not be able to read the DVD. Contact the DVD drive or computer manufacturer for any updates that might be available.*"
But what's funny (or annoying rather) is, I had a 20" Alum 2.4 iMac earlier this year (returned because of screen problem), and the CS3 upgrade installed without any problems on it!..??? And according to the iMac specs, the 20" and 24" models both have the same DVD drive make right?
Any ideas??? Are there other 24" iMac users who are experiencing similar problems? If not, then I guess I may have to return yet another iMac...which I'm reluctant to do since this screen is PERFECT! I'm scared to get another iMac with the dreaded screen gradient issue.

I just solved the problem.
I tried copying the DVD files to the hard disk about 7-8 more times. The last try SUCCESSFULLY copied to the disk and I was able to install Photoshop CS3.
Yay.

ITunes 7.1 causes DVD drive issue?

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive. Updating drivers did nothing, so after much frustration I rolled back to a checkpoint established before I installed iTunes and the drive works again!!! Anyone else have a similar problem???

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive.
usually, that sort of thing is associated with a device filter conflict in the registry. (although it usually doesn't hit Toshibas ... Packard Bells from the UK are most commonly hit by it.)
the following document may be of some help with that:
iTunes for Windows: Troubleshooting CD issues caused by device filters

Weird broken DVD drive issue

+(crossposted from here, this forum seems to get much more traffic.)+
Hi.
A couple of weeks ago, my Macbook's DVD drive stopped working. It won't load discs (physically) at all. This is not a software issue, it won't load under Windows or external boots either.
I figure the drive is dead, and I'm not that broken up about it… I almost never use it.
However, there are two interesting side points, which aren't very common judging by the lack of Google results:
• Ever since I got my Macbook, the drive made a sort of 'spinning' sound every time the empty drive was powered up, i.e. on waking from sleep or starting/rebooting, the drive would make a quick 'back and forth' noise, which none of my friends' Macbooks made. This only happened when the drive was empty; it was silent when a disc was loaded. My drive is a *HL-DT-ST DVDRW GSA-S10N* according to System Profiler. I never did check whether my friends' drives were identical, although one friend did have the exact same model of Macbook. For all I know, this is entirely common with my drive.
• When the drive died (exactly when it died), another thing started happening as well: When I lift the Macbook's screen to wake it, I cannot type my password without extra characters (which are, of course, obscured) being added… I always need a second attempt to unlock my computer. I can't help but think that these two issues are connected… they started simultaneously.
So… is there any chance my drive is not dead? Does the fact that it always made strange noises have anything to do with it? And how does the phantom typing figure in? Is there a way to see what characters the system if dumping into my password box?
Thanks for any help. Again, I'm not worried about it, more curious. I'm also well out of warranty.

I can't speak to the specifics of your situation, hudgie, but I can tell you that the SuperDrive on my first MacBook conked out and had to be replaced. Fortunately, it was still under AppleCare. The symptom my MacBook presented was that it would not mount CDs. It would accept them and then spit them right back out. Curiously, it played DVDs just fine. This was a progressive failure. At first, I could rotate the CD and have it accepted. Then I would have to fiddle with it longer in order to get it to accept the CD. And, finally, it would not accept a CD at all. I did try a cleaning disc on the drive, without success. If you haven't tried a cleaning disc, I would suggest trying that, especially since you are out of warranty anyway.
Good luck!

CD/DVD drive issue on Satellite L notebook - error code Code 39

Hi,
Could anyone tell me if there is an updated driver for the TSSTcorp CDDVDW TS-L632H ATA Device? The device is not available as a selectable drive and in device manager it reports the following error:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I have removed the device and the driver, however on scanning for hardware; vista re-installs the default driver and the same error returns.
Because of this error, I am unable to update the firmware for the drive and the firmware update is unable to see the drive.
Any ideas??
Thanks in advance.

Hi buddy
What to saythis issue is known and caused by wrong Windows registry entries.
Microsoft has released and published some knowledge articles.
Check this:
http://support.microsoft.com/kb/270008/en-us
First of all I recommend removing the CD/DVD drive from the device list in device manager. Then remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally reboot the notebook.
Thats all.
PS: you would find this solution also without my help. You should use the forum search function! Its helpful!

CD/DVD Drive issue

Wondering if any one would know the answer to this question. My combo drive on my iBook over the past 2 days has been leaving a thin gummy line on my cd's and dvd's (the line is always in the same spot, about half way on the cd/dvd). I looked at cds/dvds that I had placed in the machine before the gum started showing up to see anything was on them, and there was no evidence of anything. The gummy film is a pain in the butt to get off, but it does come off (sometimes with little scratches). The issue is not consistent and it comes and goes, when you think its gone it comes back. The problem is equal to both cd's and dvd's, not one more then the other. If anyone has a fix or a solution please let me know. Thanks.

hi chelsea50,
if you are in doubt that itunes causes this problem the easiest thing is to deinstall it...
but you should try to delete the filter drivers of the drive - there are already some posts in this forum - use the search function
the badest thing would be that your drive is defective.. but check out all other possibilities before....

Finder & DVD drive issue

Hi All,
I have a small issue.
1. My dvd drive makes a funny clicking noise when i first insert a dvd. Is this normal?
2. When using finder and scrolling down to find a document sometimes the window blinks as i scroll down.

1. Yes, the noise is normal.
2. No, not normal. There are a couple of threads on this flickering while scrolling issue, try a forum search.

DVD-R Issue

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