Dvd-rom drive not working

i got a satellite 1805-S253 model with a toshiba dvd-rom sd-c2502 drive..now when i put a cd or dvd inside the drive..it sounds like its skipping..i check the driver on it and everything is updated..now when i click on the drive i get this message saying windows cannot read from disk the disk might be corrupted,or it could be using a format that is not compatable with windows?

Hi, if it fails with any CD or DVD here some ideas. The skipping or rubbing could mean it's not seating fully on the spindle (Which will let it read). The not reading could be dust on the laser eye (Try some canned air), it could be corrosion on the contacts where the CD/DVD plug's into the motherboard (Remove the drive and inspect, reinsert). I had two M2 combo drives that failed for no apparent reason and I tried the above and nothing. I pulled the drive again and looked at the plug that plugs into the MB and saw two screws in plastic frame around the connector. I took them out and wiggled it and it came off, it turned out to be an adaptor with a smaller connector on the back that plugged in the main part of the drive. I wiggled it back on and put the screws back and tried it and it worked like new on both of them. Who knew?

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Satellite A200-23P - DVD-rom mechanic not working

I am sorry for my English in advance this topic! - Thanks
I have very big problem with my DVD writer (rom).
I bought SAT A200-23P three weeks ago.
The OS Win VISTA was installed. DVD-rom worked good.
If I installed Win XP to second partition on my HDD (before I make install disc with driver for sata disc in nlite) and installed all drivers and utilities for Toshiba notebook, I found that my DVD-rom does not respond while I press eject button.
DVD mechanic does not respond for eject in the XP and not even in BIOS!
Interesting is, DVD mechanic is detecting in BIOS, is detecting in XP, operating system XP votes - DVD mechanic working correctly - its fable.
However, if I installed XP on second partition, Win Vista does not load :(
I don't have a second chance for second selection (Vista and XP).
I have now XP only, even if Vista is on first partition - I didnt delete it.
Do you think the DVD-rom is HW or SW problem?
I think, seeing that DVD-rom not respond in BIOS - HW error.
But is very strange, if I install XP from DVD mechanic and close then is done, DVD-rom not working ... : (
If I open it manually and insert the disc, DVD not working (led diode not blink, just if I turn computer off, led blinked once).
PLS help me somebody -
THANKS!

Hi Michal
Your issue is very strange I mean the CD/DVD drive issue
Fact is that the CD/DVD drives eject function should functions no matter what OS was installed on your notebook. It has nothing to do with your software on the HDD.
So I wonder why the eject button works with Vista and not with preinstalled XP OS ?:|
My only plausible explanation is that sometimes there is a loose connection between the notebook and the drive. At the other hand the issue could be related to the hardware problem too
As you see its not easy to say whats wrong exactly we can only speculate.
Now some details about your dual OS installation.
You cannot choose between the Windows XP and Vista because the Vista boot manager was overwritten during the Win XP installation.
This happened to me too. I have installed Win XP on my Satellite and was not able to start Vista.
The solution was easy; I have used another original Vista DVD (from my friend) and booted from this DVD. The Vista has renewed the boot manager and then I was able to boot the Vista.
Then I have downloaded the tool called Easy BCD.
This tool can change the settings the Vista boot manager. I have edited it and inserted a new Windwos XP OS entry.
Thats it!

Satellite L300-20D CD-ROM DRIVE NOT WORKING

WHEN A CD IS PLACED IN THE CD-ROM DRIVE SOFTWARE INSTALLATION MENU DOES NOT APPEAR.
HOW CAN I GET IT WORKING .PLEASE ANY OFFERS

>WHEN A CD IS PLACED IN THE CD-ROM DRIVE SOFTWARE INSTALLATION MENU DOES NOT APPEAR
Go to My Computer and double click on CD/DVD drive. This should start the exe file on the disk.
Otherwise click right and choose Open.
Now you should see the content of the disk.
Here you could choose setup.exe or installtion.exe

DVD-ROM drive not detected in WinXP

If you need to know my system specs, they're in my signature. Anyways...
For the past month, I've been struggling to get my new AMD64 up and running. First the processor was bad, then the board, AMD had sent the wrong processor (I bought an Athlon64 2800+, they had sent back an Athlon XP 2800+, which would have made me angry had they not upgraded me to 3000+ for the mixup :D).
Finally got my computer back and everything seemed to work, then I started having problems (a random device would lose power during regular operation, forcing me to reboot and have another problem). Went out, bought a new case with a 500w PSU. Gutted my old case, put all the stuff in the new case, turned it on, things were fine. I was able to load WinXP onto an SATA drive I bought with no problems.
After WinXP was finally installed (and I got all my stuff from the PATA HDD :P), I went to update all the drivers and such when I noticed that there was NO CD-ROM drive. I'm not sure what it could be; it's the only thing on the primary IDE channel and it's set as the Master, and it worked fine to actually install Windows XP, so I'm not all too sure why it's not showing up.
If you guys have any ideas on how I can make it show up, I'd be most appreciated.

I've tried all that, but it didn't do anything.
See, here's the thing: The BIOS can see the drive just fine; I can boot from and install WinXP just fine. Once the installation is finished, however, I can't see the drive in Windows anymore...it's almost like it's not there anymore. I checked the connections of the IDE cable, and even took out my 40GB drive to put the DVD-ROM on the 2nd IDE channel and that doesn't work. I can confidently say that both IDE cables work properly since the BIOS can always find the drives that are connected to it, and Windows was able to see the hard disk regardless of what IDE channel it was on. Nothing has worked though.
I am getting desperate at this point; I have 3 other computers that I need to work on, but before I can do that I need a working PC of my own. I'll take any ideas you guys can give me. :(

Satellite A200 -1VG - DVD RW Drive not working

Hi all,
Pls i need some help with my laptop. The DVD drive on my computer is not working properly.. It plays DVDs and CDs, but when i try to burn CDs or install a new program with a CD it gets to like 97% then stops and an error message shows up. It sometimes says the message cannot Run due to some errors.
Also i keep getting disconnected off the internet every 10mins, please what can i do
Lastly i want to know if i can install winXP as i dont like vista. Thanks

When CD/DVD related software is installed (such as iTunes, Nero, virtual CD software), they install filters into the registry, which can cause compatibility problems.
1) Run Regedit (Start -> Run -> Regedit)
2) Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3) In the right pane, delete the "UpperFilters" key, and delete the "LowerFilters" key.
4) Reboot.
If your CD/DVD programs stop working, you will need to reinstall them (preferably with an updated version).

DVD/CDRW drive not working - Tecra A4

Hi, I have a problem with my Tecra A4.
My DVD CDRW drive is not working properly (Power is there, but it doesn't show up on the system), I have temporary installed a DVDRW drive from my HP laptop which is working fine.
I tried to run my recovery disc (never used it before), but nothing happens (press and hold C on start up). Will this only run with the correct drive installed or am I doing something wrong?
p.s. I bought this second hand but it is new. It had a damaged screen which I've replaced
Julian

If the old drive will not read the medias so its possible damage.
You should know that not every drive is compatible with the unit because of the master/slave/csel settings.
You have said that the pressing of the C button doesnt allow you to boot up from the drive.
In such case I would recommend to enter the BIOS and there you could change the booting order.
However, this all tip will only works if the new drive is compatible and supported

DVD ROM is not working on Satellite P300

Im running Vista Home premium and my DVD drive (TS-L633A) is not working on a Satellite P300-18M
when I check in device manager the dvd has a '!' next to it and a error message of 'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'
I have tried downloading the latest drivers from the toshiba site and reinstalling it but it still fails. I have removed it from device manager and restarted the laptop but still no joy.
Anyone have any ideas?
Message was edited by: stuckuser

Hey,
I agree what Horwath wrote. I had the same problem few days ago and so I removed the upper and lower filters in registry and restarted the computer. After this I was able again to use my CD/DVD drive :)
I hope it works for you too and any feedback would be nice!

DVD ROM feature not working

I really don't know what I am doing wrong.. can someone please help?
I am trying to attach a pdf file with the DVD ROM feature.
I go to the outline tab and in the inspector I check DVD-ROM content..
then choose my folder with my pdf doc.
It is in a folder named "ROM"
The location comes up and it says it finds it..and that the doc took up 28MB of space....
I connect the DVD-ROM content with DVD@ccess.. entering in
file///DVDName/FolderName/filename
exctally as is.. but when I burn it, it doesn't work...
I am following everything to the T, but it doesn't work...
If I switch out the DVD-ROM name and put in a weblink it works perfectly.
I know that I am typing everything correctly spacing and spellng wise...
One interesting thing.. when i start the build and burn and turn on the DVD@access feature.. I choose the same path to the file, but it says that it isn't taking any space...
Also after burning the DVD .. it doesn't load up the Pdf file, but when I open the DVD manually.. the pdf file is there.. and when I open the file manually it does load up fine..
So what am I doing wrong so it doesn't load up when I click the button??
Hope this makes sense.. already wasted about 8 DVDs
thanks

Check that you are adding the document extension as well. The pathname is pretty much the main area where mistakes are made when linking to files on the disc. Is the file actually on the finished DVD? Open it in the finder and look for it there.
The system works in a quirky way (IMO) - place your PDF into a folder on your desktop called 'ROM' and place that folder into a different folder called 'disc content' (or whatever). In DVDSP, use the property inspector to point to the outer folder (the 'disc content' folder) and you will get a nice neat 'ROM' folder (plus contents) on your final disc.
If you are getting the file onto the burned disc, then the problem is in your URL. If you are NOT getting the file to the disc, then the problem is in the way you are setting this all up.
Check the URL is valid:
file:///discname/foldername/filename.extension
So, in the above example, if the file called 'document.pdf' is used on a disc is called 'Extras' the URL would be:
file:///Extras/ROM/document.pdf
Note that colon in the URL after the word 'file'.
Remember that I suggest placing the document into a folder called 'ROM'. You can, of course, use any other name you wish as long as it is a valid name.

Dvd disk drive not working

the dvd disk drive is not working.when i put in a dvd or music cd, it doesnt play. a popup comes on that says please insert disk into dvd/drive, i try it again same thing happens nothing....do i uninstall the driver then install it again.it says its working properly but it makes a loud grinding noise

Hi there @lindz32
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you are having trouble with the DVD drive reading disks. I am happy to help.
My main concern is that you describe a loud grinding sound, presumably coming from the DVD drive. If that is so, I would recommend that you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
If the noise is not from the DVD drive, but from somewhere else, please post any details that you can, and here is a page that may help in the interim.
HP PCs - Drive Cannot Read Discs (Windows 8)
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

DVD/CD Drive not working on Satellite L55

I have a Satellite L55 laptop with DVD/CD drive that I've used successfully to burn CDs in the past. Yesterday, I tried to view a DVD given to me by a friend and all it did was click and nothing happened. No error message other than telling me there was no DVD in the drive.
This morning, I put in a CD and same thing happened. You can hear the drive whirr a bit but then there are little repeated clicking noises and nothing. iTunes told me to put in a blank CD (the CD shows as blank in other drives), and if I look at Windows Explorer, it tells me to put in a DVD.
I've taken a quick look at the driver and it tells me that everything is working properly. If I tell Windows (8.1) to update the driver, it tells me it's the latest driver.
As far as I know, nothing has happened physically to the drive, beyond being opened accidentally on occasion when moving the laptop since the open button just happens to be in the right position for that to happen when you lift up the laptop.
Any ideas as to what I can try to do to see if the drive is truly dead before attempting to replace it?
Thanks,
Marie

Always post your full model and operating system.
run the microsoft fix-it to correct the problem for you the page is here - http://support.microsoft.com/mats/cd_dvd_drive_problems/
Or here is the tool - http://go.microsoft.com/?linkid=9740811
Diagnose and repair CD or DVD drive issues, when you cannot burn or play CD or DVD discs, when a drive is not found, not accessible or not connected.
Run now
Advanced-Download to run on a different or disconnected computer
Click Download below, then click Run or Open in your browser and follow the onscreen prompts to create the Fix it Portable folder
Then copy the Fix it Portable folder to the computer with the problem and run the Launch Fix it application
Download
What it fixes
Your CD or DVD Drive does not read or write and is shown as disabled
The media in your CD or DVD drive cannot be read
The media cannot be written to by your CD or DVD drive
You receive one of the following errors:
A class specific or device specific driver is missing or corrupt
A CD or DVD drive cannot be found or is not connected
The CD or DVD drive is experiencing a problem that prevents it from working properly
The CD or DVD drive is not accessible via an assigned drive letter
Runs on
Microsoft Windows Server 2003
Microsoft Windows Server 2003 R2
Microsoft Windows XP
Windows 7
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Windows 8
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S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

Cd rom drive not working

my cd rom drive is not working. it will not open with the tray botton or with the eject option. can open with paperclip and put disk in but it dosent turn on or act like there is a disk present. it shows that everything is working properly but always says there is no disk present

See if this Fix It from Microsoft helps
http://support.microsoft.com/mats/cd_dvd_drive_problems
From Device Manager, right click the CD drive then properties, is there any error messages?
You may also update the driver.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Satellite M35x-s349 - DVD-ROM Drive not reading

I have a Satellite M35x-s349. I got it around late 2004.
It had this problem for a few months and I had submitted to not being able to read or write cd's/dvd's because I couldn't find my recovery discs. When the whole comp crashed I renewed my efforts, found them, restored it with the help of an external HD case, backed up and restored my comp. It was working great. I burned cds and watched movies with no problems for a couple months.
Now it has stopped reading any kind of cd again. I put one in and the little disc flashes next to my cursor. I hear movement inside (both whirring and the eye moving) but after about 20 seconds it gives up and claims there is no disc in the drive. I don't want to have to do another system restore but I can't even read the Restore disc to reinstall the driver. Are there any thoughts on why this is happening if not any solutions? Any way to reinstall the driver online? I'm a mid-level comp user so I can understand most tech jargon you throw my way. I can usually solve my own problems but this one seems hopeless.
Any help is much appreciated.
-Tom

A friend of me has a Satellite M30x. As far as I know this is the same model as you have but for the European market.
His CD/DVD drive was faulty and had problems to read the disk. He bought a second hand drive from eBay and exchanged it by his self. Now it works again and exchanging the drive was pretty easy.

DVD-RW drive not working properly on Satellite A40-702

This is on my Toshiba SA-40-702 Satellite lap top. It's five years old.
Hi, I have been looking at the threads for this problem and have not been able to spot a similar thread yet.
My dvd-rw WILL play a purchased audio music cd, and it will also work with the discs which were supplied with the laptop. S something is working OK......However, I have recently tried burning a music track (from i-tunes) and it showed up blank, but strangeley the cd did play the music track OK in a machine at work. I have now tried to view some other discs which I recorded on this laptop in january, and they now show as blank discs and I can't see their contents (they were text documents and photos). They were working before.
I have this weekend made many attempts to burn 30 photos, and I have tried two different makes of blank dvd discs, but although the laptop says "burning to disc" etc, when I try to view the burned disc, there is nothing on it !!!
I wonder if anyone has any suggestions please. I have tried to clean the little blue eye with a fine hair brush inside dvd drawer, so I expect the next step may be to just buy some newer discs ????
G

Hi
My personal opinion is; the drive cannot handle the burned mediums due to the stressed laser lens. Fact is that your notebook and the drive is more than 5 years old.
I dont know how the drive was used in the last years but due to the long time of usage its possible that the lens cannot read the data from the CDs/DVDs now.
This is not unusual. My brothers notebook cannot read the CDs/DVDs which were burned one year ago I presume its the same reason the drives laser lens issue
Hmm you dont have many possibilities you could try to burn these disks again with another notebook/computer and then could check if you can red the data.
The last option would be the drive replacement

DVD/CD drive not working no matter what - pavillion dv6812nr entertainment

Hi! I'm posting this in a new thread because I can't seem to find anyone else with my specific problem.
So I got my brother's hand-me-down HP pavillion entertainment notebook, and the disc drive will not open (except for a 10-second window while the laptop is starting up). Even when I manage to get a disc in there, my computer isn't reading it or even acknowledging that the disc drive exists. I have tried uninstalling the drivers and reinstalling, but the problem is that I can not even find the DVD/CD device in the Device Manager--it's just not there. I also tried this solution: http://support.microsoft.com/kb/929461 , however when i am in the correct registry subkey, there are no UpperFilters or LowerFilters.
Please help, I just bought a music recording box and software and really need this fixed!

Hi @oliviaisinspace ,
Welcome to the HP Forums!
It is a superb place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that your optical drive is not being recognized in your computer. Here is a link to CD/DVD Drive Is Not Detected (Windows Vista). As the link in your post was to a microsoft document for Vista, I assume that is what you were running.
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

New p6717c DVD/CD drive not working

Just got this HP p6717c at Sam's a few days ago. I made recovery dvd's as recomended and that worked fine. I watched a couple of dvd's and left one in after watching. The next day I was going to burn a CD but the drawer would not open. Restarting didn't help, but I did get it open with a paper clip. I took out the dvd and pushed the tray back in. The drawer servo never seemed to activate. The drawer will still not open - with the button or through a burning program. When I try to burn and click on "eject" it comes up with an error sonmething like "error disc will not eject" but no error code or number is given. When I try disc diagnostics, it asks me to put in a disc, but will not open and does not seem to realize that it is not opening. I suspected a loose power cable, but all connections inside seem sound. If I access "device manager" the drive shows up and device status indicates "this device is woking fine." I tried updating the driver. I also tried deleting the driver and letting windows re-install it automatically but still no luck.
I'm stumped!!
TIA for any insight
xHenryChinaskiX

It was a bad drive - new one on the way. Ten minutes on support chat - could have been worse...

Dvd-rom drive not working

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