" DVD RW Drive " is not reading / writing DVD. It can read only CD.

HP Pavilion dv6-3140se Entertainment Notebook PC 
{Personal Information Removed}
Product Number:   XS065EA 
" DVD RW Drive "  is not reading / writing DVD.  
The same DVD can be read on my frnds laptop. 
Corresponding drivers r up to date.. I even tried uninstall and then restart and then let my laptop install the required driver automatically. I've tried everything I could find on some forums.
I was told to delete " Upper & Lower filters ". I didnt find Lower filter so I had to delete only "Upper Filter".
Plz assist me..
I will be waiting for ur kind reply.
Thank u so much.

The upper and lower filter thing only applies if the drive is not showing up at all in the Device Manager. If it appears as a drive and will perform any function at all, then it is likely a hardware issue. One way you can be sure is to try to boot from a bootable DVD such as a Windows 7 install Disk. If the computer will not boot from such a disk then it is apparent the hardware is defective, not the Windows software because the problem exists even before Windows loads.
The drive has multiple lasers and it is possible for one to go out but not the others.  The drive is easily replaced. See below:
This eBay seller ships worldwide. You would have to transplant your plastic drive face but that is very easy to do:
http://www.ebay.com/itm/HP-Pavilion-DV6-3000-DVD-RW-DVD-RW-Multi-Burner-Drive-TS-L633-603677-001-B-/...

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