DVD stuck, drive not recognized in system profiler, can't eject, HELP!

I am distraught, my DVD/CD drive is quite sick, if not dead. Alright, I watch DVDs on my computer somewhat regularly, but this one time I was about an hour into a movie when it just stopped playing. I couldn't finish the movie because now my computer doesn't recognize the disc or even the fact that it has a DVD/CD drive at all. The DVD doesn't appear on the desktop and the eject button doesn't do anything, it's been stuck my drive for maybe a month or so and I forgot about it for a while actually.
The scariest thing is that when I check my system profiler I can't find any info about my DVD drive. When I click on disc burning, it says I dont have a disc burning device installed.
I've tried resetting the power manager (PMU) but to no avail. I would really like to solve this without taking my computer somewhere.
Any suggestions?

Welcome to Apple Discussions
Simple step first. If the "stuck" is due to a software problem, restart the computer holding down the click pad through the start-up until the disk ejects. This usually ejects anything in the drive.
You'll find other suggestions here (Donald Worrell post).
If none of the above suggestion work, you'll need to get a technician (Apple certified, if still under warranty) to look at the machine. If the DVD ejects, but the profiler still does not recognize the drive, then a trip to the Technician is your only recourse.

Similar Messages

Optical drive not recognized in system profile after hardware rebuild

This is an old MacBook Pro. Apple call it vintage.
Logic board died, so rather than consign it being a doorstop, I took out the logic board and "cooked" it to reflow the solder. It actually worked!
Just prior to this and just before the logic board completely bit the dust I'd inserted a DVD into the optical drive, where it sat and didn't read, wasn't recognized etc. I was trying to drop back down in OS as Lion was too resource hungry for the old machine, so it was an OS install disk. Panther I think?
So now I've got the logic board working, but I cannot remove the DVD. I tried all the tricks, including Terminal etc. On checking System Profile I noticed that the optical drive isn't even listed now. So my question is, is it possible I missed a connection etc when rebuilding the MBP after replacing the logic board? If so, thoughts on where I should look? Is there a way to "force" the OS to find the optical drive? Any thoughts on what to do?
I can't pull the optical drive as one of the screws is completely stripped and honestly, not sure if the laptop is even worth the cost of a replacement drive anyway.

Ok, that's it. I read a few posts in the "...SuperDrive won't accept my CD.." section. and it seems some people are just swapping optical drives like mad, ready to accept that the kit is crap, and "...oh, well, I sure hope this one works better...".
But one guy had the brains to have a look inside. Turns out dust had accumulated in the drive and on the connectors, and when he cleaned them, and unplugged and replugged them, it worked fine. So that's what I did. Took it out and put it back in. Amazing the stuff I cleared out! I also un- and re-plugged the power cable and the data ribbon at the mutha board and bingo!. We have disk, and I can breathe again.
Recommend to others they pretend they've bought a new drive, do a remove and reinstall and be very fastidious. You may not need a new one after all. I just love it that stuff can still be FIXED!
Thanks to Lou and all of you who share your experiences. It's like my brain is suddenly soooo huge...

Hard Drive not recognized by system profiler

A few months ago with the help of some of you I inserted a new hard drive and things are / were working just fine. I have just noticed that now in the system profiler it is not being recognized but my old one original one is at the 74 G capacity. I am using the hd due to I'm on here so why not showing up? I had also inserted a PCI card. All was recognized when I did it.
Message was edited by: Jan Olsen1

It shows up in du and I ran a verify disk and it was ok...
It is connected via pci card. This is the info gathered by DU:
Name : ATA ST3160815A Media
Type : Disk
Disk Identifier : disk1
Media Name : ATA ST3160815A Media
Media Type : Generic
Connection Bus : SCSI
Connection Type : External
Connection ID : SCSI Target ID 0, Logical Unit 0
Partition Type : Applepartitionscheme
Device Tree : pci/ACARD,6280M@3/@0:0
Writable : Yes
Ejectable : Yes
Mac OS 9 Drivers Installed : No
Location : External
Total Capacity : 149.1 GB (160,041,885,696 Bytes)
S.M.A.R.T. Status : Not Supported
Disk Number : 1
Partition Number : 0

G$ FW800 stock optical drive not seen in System Profile - is it daid?

I added a USB PCI card (2.0) to my FW and shifted some files (Migration Assistant) to my FW by Firewire from an eMac and then I wanted to run Diskwarrior to sort it all out. My CDW/DVDR wouldn't open, either with the eject key or through Toast. Not recognized in Toast. Not recognized in System Profile either. I reset the PMU (cause I can), then tried to boot the DW CD from a Firewire LaCie drive. No good. I finally got the CD to start the FW by using "alt" on startup and waiting for it to find DW but after running all the tests, my drive still seems to be dead. Any more resets or something I can try?
Also, I took the card out and tried again but no good. Are the circuits for the drive and PCI somehow related? Did I cook a controller or something?
Guys, what's the scoop? or is it poop?

Ok, that's it. I read a few posts in the "...SuperDrive won't accept my CD.." section. and it seems some people are just swapping optical drives like mad, ready to accept that the kit is crap, and "...oh, well, I sure hope this one works better...".
But one guy had the brains to have a look inside. Turns out dust had accumulated in the drive and on the connectors, and when he cleaned them, and unplugged and replugged them, it worked fine. So that's what I did. Took it out and put it back in. Amazing the stuff I cleared out! I also un- and re-plugged the power cable and the data ribbon at the mutha board and bingo!. We have disk, and I can breathe again.
Recommend to others they pretend they've bought a new drive, do a remove and reinstall and be very fastidious. You may not need a new one after all. I just love it that stuff can still be FIXED!
Thanks to Lou and all of you who share your experiences. It's like my brain is suddenly soooo huge...

SATA HD not recognized in system profiler

Hi, I have just fitted a Sonnet SATA controller card along with a Seagate 500GB harddrive.
Disk Utility recognizes the disk and it mounts.
In System Profiler>PCI Cards the SATA card is recognized but not the Drive is not seen in System Profiler>S-ATA Devices.
Why is this?

Drives connected to PCI controller cards apparently don't show up in Panther's or Tiger's ASP, so that's not an actual problem. Another G4 owner who recently added a Sonnet SATA card posted the same question here.

SATA DRIVES NOT SHOWING IN SYSTEM PROFILER

Hi.
Thanks for reading this.
I found out that my SATA drives do not appear in my System Profiler.
I am running OS 10.4.7 on a PowerMAC G4 Dual Gig 2002 Quicksilver with
3 hard drives:
- TWO 250 GB SATA Drives (Both partitioned into 3 sections: 132 GB which is my MAIN drive, 90 GB which is used to back up music, and 53 GB which is used to hold finished work. The other drive is partitioned into 3 sections: 60 GB which is a back up of my MAIN drive, 126 GB which I record music to, and 58 GB which I use for Photoshop/Video finished work.) The SATA drives are connected via PCI card (described below)
- ONE 80 GB ATA Drive (Partitioned into 2 sections: 20 GB which has back up OS and 60 GB which holds my iTunes library.)
Here is what System Profile shows me:
Hardware Overview:
Machine Name: Power Mac G4
Machine Model: PowerMac3,5
CPU Type: PowerPC G4 (2.1)
Number Of CPUs: 2
CPU Speed: 1 GHz
L2 Cache (per CPU): 256 KB
L3 Cache (per CPU): 2 MB
Memory: 1.5 GB
Bus Speed: 133 MHz
Boot ROM Version: 4.3.3f2
Serial Number: XB2081EAM8H
Sales Order Number: M8667LL/A
ATA:
ST380021A:
Capacity: 74.53 GB
Model: ST380021A
Revision: 5.05
Serial Number: 3HV0XMWA
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Protocol: ATA
Unit Number: 0
Socket Type: Internal
OS9 Drivers: Yes
S.M.A.R.T. status: Not Supported
Volumes:
ATA Drive:
Capacity: 15 GB
Available: 5.51 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk0s11
Mount Point: /Volumes/ATA Drive
iTunes:
Capacity: 59.4 GB
Available: 682.29 MB
Writable: Yes
File System: HFS+
BSD Name: disk0s12
Mount Point: /Volumes/iTunes
PCI Cards:
SeriTek/1V2E2 v.5.1.1,03/14/05, 23:42:20:
Name: Seri-Tek1V2E2
Type: ata
Bus: PCI
Slot: SLOT-3
Vendor ID: 0x8086
Device ID: 0x3200
Subsystem Vendor ID: 0x8086
Subsystem ID: 0x3200
ROM Revision: 5.1.1.1V2E2
Revision ID: 0x0000
Is this normal?
Is there a way to fix it?
I have noticed some strangeness while using Safari lately, could there be a connection?
PLEASE respond as if you are explaining this all to a COMPLETE idiot.
(Meaning technical jargon with abbreviated terms can cause confusion, just please give a descriptive response?)
Thanks!
And when I click on Serial-ATA I get:
No information found.
PowerMAC G4(2002 Quicksilver) Mac OS X (10.4.7) 2 Seagate SATA 250GB drives, 80 GB Seagate ATA drive, Digital Performer 4.6

Hi Tommy,
you could try reseting your PRAM to see if that makes any difference, as this holds your systems parameters. You shouldn't hurt your Mac by resetting them.
To reset PRAM hold down AppleAlt+PR on startup until it chimes 3 to 5 times then release.
Also...
Let the Mac boot after a PRAM reset then restart to reset your Open Firmware which may also help. At Startup hold AppleAlt+OF then type at the light grey screen (all without speech marks) "reset-nvram" then press return key. Then type "rest-all" then press return key again. Then type "mac-boot" press return to exit.
These command may help you they may not, but they shouldn't hinder you in any way. But if you are in any doubt about these commands by all means research them further on the Apple website or just ask for a second opinion.
Regards.
Rory

CD/DVD RW drive not recognized by Windows 7

I have a Compaq Presario F755US with Windows 7 Ultimate, since Windows 7 was released. About 2 months my Optical drive disappeared from Windows. After startup, and hitting F10, I have gone into the setup screen, and do not see any hardware options. All other hardware on system works fine.
I went to the Phoenix Bios website, which linked me to the BiosAgentPlus website. After using their diagnostic utility, It said the bios was bad. Do they just really mean an update is available, which there was. Mine is F.05, and F.07 was the latest.
On the HP website, there is a bios update available for Vista, but not Windows 7. Does anyone know if this update will work on Windows 7 since it is updating the bios and not the operating system.
Thank you

Hi,
qtermile14 wrote:
I have a Compaq Presario F755US with Windows 7 Ultimate, since Windows 7 was released. About 2 months my Optical drive disappeared from Windows. After startup, and hitting F10, I have gone into the setup screen, and do not see any hardware options. All other hardware on system works fine.
I went to the Phoenix Bios website, which linked me to the BiosAgentPlus website. After using their diagnostic utility, It said the bios was bad. Do they just really mean an update is available, which there was. Mine is F.05, and F.07 was the latest.
On the HP website, there is a bios update available for Vista, but not Windows 7. Does anyone know if this update will work on Windows 7 since it is updating the bios and not the operating system.
Thank you
BTW HP BIOS is a custom BIOS. You are risking corrupting your BIOS if you use any BIOS tool except updates from HP.
If you are an advanced user, then it is a different story since you are aware of the risk involved.
BIOS updates are cross platform. If you update the BIOS and load Linux it will still work.
There are sometimes some enhancements for a specific OS.
The BIOS upgrade will work but it is not necessary to upgrade it just because you can.
Are you familiar with editing the registry and upper and lower filter drivers?
(a word of caution: any change you make in the registry takes effect immediately! You can make your PC inoperable if you do not pay attention and make a mistake)
Do yourself the favor of backing up the registry before making any changes
Take a look at your registry and path to the value listed below. It should look like the following image. If not and you see values named UpperFilter driver and LowerFilter driver the perform the procedure below the image.
1.Start
2.Type regedit and click ok.
3.The Registry Editor navigation pane will appear.
4.In the Registry Editor navigation pane navigate to the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5.select the UpperFilter driver.
6.Right click on the UpperFilters driver
7.Click on Delete
8.Do exactly the same with the LowerFilter driver also.
9. Close Regedit
restart your computer
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Satellite M100 - DVD-Multi-Drive not recognized as CD/DVD recorder (!)

Hello,
after installing Win XP SP3 in the last windows update, the Toshiba tools as well as other CD/DVD-burning software don't recognize the DVD-ram drive as such, only as a CD-rom-drive.
Thus, software like recordIt doesn't work.
I have already removed the drive from the hardware list and have reinstalled it.
The driver used is "Mat****a DVD-RAM UJ-841S"
That is correct, so far. But it doesn't burning CDs/DVDs.
Has anyone noticed this problem as well?
Thanks.
Bjoern

Hi
I think its a lower upper filter issue and I think you could solve this following this step by step instruction.
First of all remove the ODD (CD/DVD) drive from the list in device manager.
Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally you should reboot the unit.
After that windows will recognize the ODD again

Re-installed iTunes, iPad still not recognized, but System Profiler does. Help?

This after re-installing Snow Leopard and the Combo Update to 10.6.8 , and resetting the iPad.
What should I try next?

Try following the steps here: iOS: Device not recognized in iTunes for Mac OS X

External firewire drive not recognized when re-attached after being ejected

I'm using a Seagate external drive for Time Machine backups. When I need to disconnect the drive from the Macbook's firewire port, I drag the drive icon to the trash/eject icon. When the drive icon disappears from the desktop, I unplug the cable. If I plug the drive in again, the drive responds by lighting up and spinning up, but the icon for the drive never appears on the desktop or in the Finder window. Time Machine doesn't run as scheduled because it doesn't know the drive is attached. If I briefly power down the drive before plugging in its cable, the Mac recognizes the drive and it can be used by Time Machine. Is there a different procedure for unmounting the drive that would eliminate the need to power it off before reconnecting?

Thanks for the reply. The drive is mounted properly when I follow your procedure, same as it was when I powered down the drive. Your procedure differs from what I described in that the drive is powered down before the cable is unplugged. Maybe that's the safest approach. But I was looking for a way to avoid powering down the external drive since that involves unplugging the power connector (i.e., there is no power switch). Any way to avoid the power down?

DVD/CD RW drive not recognized by Windows 7

Since buying this laptop (HP Pavillion DV7T) I have had trouble with the DVD/CDRW drive not being recognized after a shutdown. This is an intermittant problem with no traceable cause. To fix this issue I have tried the following: Assigned the DVD/CDRW with the letter Y in case there was a drive conflict causing it; used the troubleshooter offered by Windows 7; uninstalled and reinstalled the drivers; checked for updated firmware.
If I run a scan for hardware changes, the drive shows up again, but only until the problem reoccurs. I am seeing this problem about 4 times a week. This issue will occur on about every other hard reboot, again, no real pattern that I can identify.
I have made a change to the system. I had to disable all hybernate options due to the "power state failure" bsod that I was seeing. I don't believe this change would cause any issues with the optical drive.

Have you tried MS Fix-It?
http://fixitcenter.support.microsoft.com/Portal/WhyFixIt#Easy
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

My dvd drive not recognized in device manager,getting the yellow explanation mark.

my dvd drive not recognized in device manager,getting the yellow explanation mark. Tried uninstallingdevice drive and scanning for new hardware. scanned for updates, etc. I getting no results. The laptop is a Pavilion DV5. Thanks

Hi,
It could be that the drive has a Hardware issue, but try the following.
From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, open Device Manager, right click the DVD drive and select Uninstall. When this has completed, restart the notebook and let Windows rediscover the device and check.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HT5639 after The Boot Camp for Windows 8? DVD Drive Not Recognized or Reading CD/DVD

after i made The Boot Camp Setup for running Microsoft Windows 8? DVD Drive Not Recognized or Reading CD/DVD

thanks for the response
1. Yeah I thought that's a mandatory thing because i need to be able to control the brightness with my keyboard, updated graphics card, boot camp control panel, etc
2. No there's no enable for this because Windows 8 recognizes it as a "disconnected device" and asks me to reconnect the dvd drive to the machine (which it obviously already is).
3. Ive tried those before, also even editing the registry but it didnt work.
It's weird because it never happened before on Snow Leopard » Lion bootcamp driver updates. Just in Mountain Lion

External Optical Drive Not Recognized

I've been using a Pioneer DVR111 external firewire drive for the last few months. Until tonight it's performed flawlessly.
I ripped a couple of CDs into iTunes tonight, then when I tried to do another it wouldn't work. The CD wouldn't mount and the drive wasn't recognized by system profiler. I hear the drive spin up when the disc is inserted, but that's about it.
I then tried the disc in the internal drive. Also no response.
So I shut the computer down, unplugged everything and waited a few minutes. I think this is called resetting the PRAM or something like that.
I rebooted from the install disc and rann hardware test. Passed without problem.
I rebooted again and everything seemed fine. Both optical drives were recognized in Profiler.
However, when I inserted a disc in the external drive, it again wasn't recognized. And when I rechecked Profiler, the drive had disappeared. The internal drive, however, seems to have remained okay.
Does anyone have any idea what's going on here? Might this be caused by a faulty external drive, or something else? The external was working fine a couple of hours ago, and I'm a little bit spooked that my internal was acting oddly for a time.
Thanks in advance for the help.
ron
iMac Intel Duo Core Mac OS X (10.4.8)

Can you be more specific about "Arch Linux don't recognized it"?
Post the output of lsusb and dmesg.
Do you have an internal optical drive? If not, what's the output of 'cat /proc/sys/dev/cdrom/info'?

2007 Intel Imac, installed a new Hdd. Started up with the install disc but it doesn't find my Hdd when asking for a destination volume to install the Mac OS. The Hdd is recognized in system profiler. Any ideas?

2007 Intel Imac, installed a new Hdd. Started up with the install disc but it doesn't find my Hdd when asking for a destination volume to install the Mac OS. The Hdd is recognized in system profiler. Any ideas?

Welcome to Apple Support Communities
The hard drive is not formatted, and it must be formatted in "Mac OS Extended (Journaled)" in order to install OS X.
Close the OS X installer, and go to Utilities menu (on the menu bar) > Disk Utility. Then, format your hard drive in "Mac OS Extended (Journaled)" as Format > http://pondini.org/OSX/DU1.html Finally, close Disk Utility and install OS X

DVD stuck, drive not recognized in system profiler, can't eject, HELP!

Similar Messages

Maybe you are looking for