DVD Stuck In Drive And Can't Get Passed The Gray Page.

The disk is stuck in my 3 and 1/2 month old new mac book pro mid 2010. And it is also stuck on the gray start up page. The wheel under the apple will spin for awhile and then I get a message to turn the power off and restart. I have tried several times but the same thing keeps happening. Have tried recommend ways to eject the disk. Does not help. Is there anything else I can do ?

If you have tried all the commonly recommended ways of extracting the disc, take the machine in for service under your warranty, and be sure to have it noted that there's a disc in the drive that you need back (so it won't get separated from the machine after it's removed).

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