DVD stuck in drive but drive opens on Satellite A notebook

Hi,
I have a DVD that is stuck inside the drive even though the dvd drive door opens and closes normally. The DVD was put in the drive and the drive door closed but the DVD was never snapped/locked into place.
Any idea on how to remove it?
All help will be appreciated.
Steve

Sorry but I do not understand what you want. If you can open the DVD devices door open it and try to remove the DVD media. DVD media is fixed with three small plastic parts that can be removed back. If you cannot remove alone ask somewhere for help.
I do not know what to say here. For some concrete opinion I need to have the notebook in front of me to see how it looks like.

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