DVD to iPod audio problems

OK ive already encoded the dvd using handbreak and have put it on my ipod but for some reason there is no audio. All i can hear is a loud static noise through out the whole dvd. Is this some kind of security thing or did i just do something wrong?
Here are my settings for the audio:
sample rate: 44100
bitrate: 128

I bougt the Super DVD to iPod converter program and I'm having multiple problems.
First I couldn't figure out the registration code that I needed to enter from keeping lenogo charging me extra.
Then I think I finally figured it out because I was able to start the program but then after I pressed convert a large window popped up saying that all the conversion processes of the DVD failed. Every time.
And there is no phone number available to contact Lenogo support with, and the ticket I submitted, which I assume is a support email type thing, is not being replied to, and all the emails I send to their support email address, now totallying 5, maybe 6, has still yet to be replied to. I am very frustrated.
Does anyone have any advice or suggestions? If I can't get in touch I'm calling my credit card company, which I guess is the last resort. Ok, thanks
iPod Video   Windows XP   Super DVD to Ipod Converter

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    Windows XP
      Windows 2000  
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    Thank you for your posting, which is very helpful, however it will be better if you can post on the Video forum as well
    http://discussions.apple.com/forum.jspa?forumID=807
    By the way, I must say that it is a very good post

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