DVD won't load.

CD or DVD immediately ejects after being pushed into the slot drive. I tried different disks, so the disk isn't the problem. I've tried resetting the system management controller (SMC), but the problem persists. What is the next step?
In case these are related, I'm also experiencing sluggishness on the internet and when opening applications such as Word. I'm also experiencing loss of sensitivity in the trackpad - the clicking function doesn't always work.

according to Apple, if the SMC reset does not work, you need to take it in for diagnosis/repair, or get an external superdrive.

Similar Messages

CD/DVD won't load

iMac G5 slot loading SuperDrive won't accept discs. Put a music cd in to transfer to iTunes, worked fine. Then put in a blank cd and it won't accept it. Feels like there is some sort of resistence, slides in easily but just sits there without being 'grabbed'. Won't take DVDs, CDs (blank or music), or installation discs. Ran permissions, cocktail, restarted, unplugged and restarted...still nothing. Purchased on 12/7/05 so I'm just off the 90 days -- any suggestions?
Thanks.

I understand your intent, but this is a user-to-user help & discussion forum, one with specific rules of behavior that you agree to by posting here. One of those rules, intended to benefit everyone, is to keep on topic.
The topic here is CD/DVD's that physically won't load into the drive. This is almost certainly a mechanical problem that requires service by a technician. Teresa should know that the warranty is generally one year for parts, so she should contact Apple ASAP.
Your problem is entirely different. It is unlikely that it is caused by an innate flaw in the drive, since tens of thousands of them are in use & relatively few people report problems. Lumping all the various symptoms together helps no one since it diverts people from looking for the real cause of their particular problem -- after all, why look for any other issue if you are convinced the hardware is to blame?
Sample a few threads. You will see that people often blame Apple for problems that turn out to be caused by corruption of the OS, third party login items or drivers that are incompatible with it, user error, substandard RAM, cheap media, or other factors limited to a few users. Only by treating each set of symptoms individually can anyone help them solve their problems.
This is why the rules are as they are. Abide by them & you will find many people willing & eager to help; otherwise, you will probably find mostly people looking more for something to blame than for a solution to their problems.

DVDs won't load

Okay, my Macbook Pro has worked fine in the past, and played many movies in my collection without problems. But now it seems to not be able to read certain DVDs in my library. When I put a DVD in, it seems to attempt to read it three times from the sounds, then it ejects, but other movies it plays fine. As far as my software is concearned, it doesn't seem like I put it in at all.
The best instance to use in this case that I've noticed is with a trilogy of movies. I bought as a retail boxed set together, so I know they are the same format (at least one would assume). When I put the first one in (Star Wars: A New Hope) it doesn't load it, but when I put the second one in (The Empire Strikes Back) it plays just as expected.
At first I was thinking it was just that DVD, but it just happened with two anime DVDs which are not related at all to Star Wars, unless by chance. When It worked with the third in the series, (on the second attempt by sound anyway) I went back to the first one, and now its working, so its not exactly an issue with the DVD and the player compatibility.
Any ideas on what is wrong (or how to tell what is wrong) and how I'd go about fixing it?

I suspect that the lense on your optical drive is simply a little dirty. If your computer is under warranty still take it to an authorised repair centre or contact Apple, who will probably replace the drive.
If it is not under warranty, then buy a DVD drive cleaning disc for a few dollars and it will probably resolve the issue.
Cheers
Rod

Photoshop elements 12 dvd won't load windows 7

Hi,
When I insert other DVD's including Canon EOS solutions DVD, they load and install without issue. But every time I try my new PSE 12 DVD nothing happens. Should I try to download it and then insert the serial number? Thanks!

I have the same problem after upgrading to PSE12 about a week ago. I'm running Win7. When I try to open the Organizer, an error message says the catalog is in use by another propbgram. I uninstalled and deactivated PSE11, thinking the Organizers might be in conflict, rebooted, but no luck. Any ideas?

FCE HD 3.5 Editing Workshop - DVD won't load

Hi,
Just tried to load the companion DVD with Tom's book and it just keeps ejecting.
Got the book from Amazon
I'm in Australia
System specs
Machine Name: iMac G5
Machine Model: PowerMac12,1
CPU Type: PowerPC G5 (3.1)
Number Of CPUs: 1
CPU Speed: 2.1 GHz
L2 Cache (per CPU): 512 KB
Memory: 512 MB
Bus Speed: 700 MHz
Boot ROM Version: 5.2.6f1
Any ideas??
John

My humble apologies. Did I mention that I am new to Mac as well as FCE. I changed my e-mail in my profile. to one that should work. I have been receiving messages on the .mac address for my subscription to this forum; however I cannot send mail out from that account or apparemtly receive from anyone but Apple...I digress... that is a topic for another forum or my Apple pro.
Did I also mention my new Mac arrived just a couple of days before our baby girl. Sorry for my ignorance. The mail should go through now if not here's the address that has been working since setting up my Mac [email protected]

10.4.11 upgrading to Snow Leopard - DVD won't load

Hello fellow users,
I could use a bit of help updating my macbook from 10.4.11 to Snow Leopard. I have 10.4.11 and i'm updating to 10.6, Snow Leopard. I've already checked basic requirements, backed up and i'm ready to install...
I chatted with a apple specialist when I purchased the dvd for snow leopard and asked if it was what i needed to upgrade all three of my macs; 2 running 10.5.8 and one running 10.4.11. They said yes. I had no trouble updating the machines running 10.5.8.
But the one running 10.4.11 isn't so easy. The trouble is the install DVD will not boot and just shuts down the hard drives (the machine says 'restartto begin install' but when i restart the dvd spits out on restart). Does anyone know how to get the disk to install? Mounting the disk didnt work either, it allows me to begin the installation but then the machine reboots.
I'd done some research previously and was told by Apple that i needed to get the Box Set in order to upgrade my machine running 10.4.11. However according to apple's support forums (http://store.apple.com/us/question/answers/product/MC574Z/A?pqid=QH49CCDXJ9DA24K TKTDPCKYKUDDDXKHTK) the Snow Leopard upgrade should work. I just don't know if there are special steps.
Thanks in advance for your advice.

@ BDAqua > I tried your suggestion but no luck. holding opt+command just gave me a blue screen and it rebotted, pushing the disk out of the drive. Yes, the macbook has 1 gb of ram. I realize that the min req. call for 2 gb of ram so i've got an order in for another dimm to put into the machine. Thanks for your suggestions.
@ a_brody > Yes. The machine was plugged into a power source. The disk promts you to do that and i recall aspect this form other installs. Thanks for the reminder tho! ( btw your second post is like greek to me man!)
@ Kuncklesmac > You're right about Snow Leopard being an upgrade from Leopard. I'm aware of this. And yes previously i've been told by Apple that I needed the Box Set (not the family pack. i am using the family pack for OS Snow Leopard) to upgrade my 10.4.11 mac - they never mentioned adding ram but i figured that out on my own and an apple specialist recommended it when i purchased Snow Leopard and confirmed that I coul duse the Snow Leopard to upgarde from Tiger (10.4.11). I've also read extensively (as i said above) that it isn't necessary (always) to buy the box set. Several 10.4.11 users report having upgraded using the Snow Leopard upgrade disk only (not the Box Set) without trouble on intel macs (also see the apple link i posted). So i'm just ondering how they did it and i cannot.
Thanks fo rall yor help!

OS X 10.5 won't load TDK -R DVDs but 10.4.11 will?

I can't understand why -R TDK DVDs won't load on my Powerbook G4 (15") which is running OS X 10.5, but work perfectly on my wife's Powerbook G4 (12"), we both appear to have very similar internal superdrive's (in System Profiler under Disk Burning mine is shown as a MATSHITA DVD-R UJ-846 and hers is shown as 845, although my Firmware revision is FAAG while hers is DMP2 but everything else seems to be the same)
Could it be a problem with OS X 10.5, as I am pretty certain these DVDs worked in my machine before I updated to Leopard?
As always any help or suggestions most welcome (as I've just been bought 100 blank DVDs as an Xmas present and it's a pain having to wire up to a disk burner to use them every time) and if it is related to installing Leopard, is there likely to be an upgrade which might resolve the problem any time soon
Wishing one and all a Merry Xmas and a Happy & Healthy New Year
My utmost thanks in advance for taking the trouble to respond
Kind Regards
Bernard

I would suggest trying different media in your 15"...we had the same problem, sometimes certain drives don't like certain media...

G5 1.8 DVD Won't Mount/Startup

Hi folks.
My trusty (yet dead slow LOL) G5 1.8 won't load any DVDs. I am trying to install either Tiger or 10.2.7 (the startup DVD that came with it) and not a single DVD won't load, including other DVDs.
I insert it, it spins, tries tries tries, then spits it out, giving me no feedback. Tried starting up using C during reboot, and the same spit-out.
Any idea what I can do? I don't see it as a current OS issue, but more of a DVD player issue.
Model: SONY DVD RW DW-U10A
Revision: A43h
Serial Number: EA48866F
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Cheers

It very likely means your DVD drive is dead. Many only last 5 years, but that's no guarantee. You can try using a lens cleaner disc (buy in a media store - often used for home CD players) but that's no guarantee unless you're lucky and it's simply a bit of dust. Will it play a CD? CDs aren't as finicky as DVDs.
With a tower model it shouldn't be too difficult to replace it yourself for US$40 or less.
In the past Pioneer drives have been a safe bet (e.g., from [OWC|http://eshop.macsales.com/item/Pioneer/DVR116DBK> or [Newegg|http://www.newegg.com/Product/Product.aspx?Item=N82E16827129023]). However, check [Jeff's January 2010 post about re-branded Pioneer drives|http://discussions.apple.com/message.jspa?messageID=10839236#10839236] that are no longer really Pioneer manufactured.
[Optical drive installation videos|http://eshop.macsales.com/tech_center/installation.cfm]

Itunes won't load CDs automatically and I have to restart it everytime to load 1 CD. I have ensured I have latest Itunes, latest DVD driver, start itunes from program library in safe mode but nothing works. Any ideas ?

Itunes won't load CDs automatically and I have to restart it everytime to load 1 CD. I have ensured I have latest Itunes, latest DVD driver, start itunes from program library in safe mode but nothing works. Any ideas ?

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

Safari won't load and I can't update my software, ie., I get an error message. What can I do to fix this?

Safari won't load and I can't update my software, ie., I get an error message. What can I do to fix this?

You can't install Safari 3 on your 10.3.9 OS.
You must use the DVD installer to re-install the older version of Safari found on it.
You can update your operating system buy purchasing Tiger (10.4) and get a more modern version of Safari.

I've swapped to i5c so my hubby has my i4s with pay as u go but now it won't load or sent e-mails! I've tried tech support suggested by Talkmobile for 'fix' but it hasn't solved problem,any ideas?..

I've swapped to i5c (great phone) so my hubby has my i4s with pay as u go but now it won't load or sent e-mails! I've tried tech support suggested by Talkmobile for 'fix' but it hasn't solved problem,any ideas?..

Try this from MacFixIt as well:
In the case of drive directory damage or problems with permissions, the solution is usually to use Apple's Disk Utility to repair the disk. Of course, you won't be able to perform this operation normally (simply launching the Disk Utility application, located in Applications/Utilities, and initiating a disk repair) if your system will not startup. So two options exist:
* Insert your Mac OS X 10.4.x (Tiger) media (DVD or CD) and restart the computer while holding down the "C" key. Once the computer has booted from the installation disc, select "Utilities" from the menubar and open Disk Utility. Repair the disk, then quit Disk Utility and restart your system.
* Alternatively, you can repair the disk while booted in single user mode if you do not have access to a retail Mac OS X 10.4.x (Tiger) DVD/CD. To startup in single user mode, hold down the "Command" and "S" keys simultaneously at startup. Once properly booted, type the command fsck at the prompt. Repeat these process until no errors appear.

Itunes store won't load on XP

done everything i know to fix this problem also..completely removed everything Itunes from my computer..restarted and installed again..only to have the same problem..at my wits end..here is a copy of the diagnostic run
If anyone could please help me,, I cannot get windows updates due to having XP..thanks
P.S. It says i connected to store..but it won't load the store and hadn't since mondays updates
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 EX276AA-ABA a1540n
iTunes 11.1.5.5
QuickTime 7.7.5
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B7700487B7E0
Current user is an administrator.
The current local date and time is 2014-04-24 13:39:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 6150 LE
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {36647B3C-8292-4C0C-BF84-9871E61523CF}
Description:    NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address:    192.168.10.2
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.10.1
DHCP Enabled:    Yes
DHCP Server:    192.168.10.1
Lease Obtained:    Thu Apr 24 12:06:31 2014
Lease Expires:    Mon Jan 18 22:14:07 2038
DNS Servers:    192.168.10.1
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80096004).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-04-24 13:36:42.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRRW GSA-H21L, Rev L702
Audio CD in drive.
Found 19 songs on CD, playing time 77:23 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:08:05
Track 3, start time 07:48:29
Track 4, start time 11:25:13
Track 5, start time 15:24:07
Track 6, start time 19:51:50
Track 7, start time 24:09:70
Track 8, start time 27:48:12
Track 9, start time 32:27:38
Track 10, start time 36:57:40
Track 11, start time 41:17:61
Track 12, start time 46:01:22
Track 13, start time 49:40:03
Track 14, start time 53:56:26
Track 15, start time 57:33:45
Track 16, start time 61:00:17
Track 17, start time 64:54:62
Track 18, start time 67:52:46
Track 19, start time 73:11:50
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   16 24 40.
The drive CDRW speeds are:   16.
The drive DVDR speeds are:   16.
The drive DVDRW speeds are:   16.
**** Device Connectivity Tests ****
iPodService 11.1.5.5 is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller
Standard Universal PCI to USB Host Controller
Standard Universal PCI to USB Host Controller
Standard Universal PCI to USB Host Controller
Standard Enhanced PCI to USB Host Controller
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller
OHCI Compliant IEEE 1394 Host Controller
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
Ginger's iPhone, iPhone 4 (CDMA) running firmware version 7.1.1
Serial Number:    C8TJVL60DPNG
**** Device Sync Tests ****
Sync tests completed successfully.

I'm having same problem for the last ~week. Haven't figured it out yet. Same "unknown" error code.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80096004).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-05-02 00:33:51.

My MacBook running 10.5.8 won't load Snow Leopard. Any advise?

My MacBook running 10.5.8 won't load Snow Leopard. I can hear the disk drive trying, but then it just ejects. I have run the repair disk permissions, no luck still. Any advise?

CD/DVD Loading Problems
CD/DVD Drive - Troubleshooting See troubleshooting section.
CD/DVD Drive - Troubleshooting (2)

Using Apple TV for first time - to rent a movie. Logged in successfully - billing info updated. Keep getting message to log into Itunes on PC - movie won't load on TV

using Apple TV for first time - to rent a movie. Logged in successfully - billing info updated. Keep getting message to log into Itunes on PC - movie won't load on TV -
any advice?

3GB for a movie? That's almost equivalent to an original DVD.
Have you checked in the Recently Added playlist?
I think this is possibly linear. Select 'normal' in HB, iTunes accepts it; select 'high quality' in HB iTunes doesn't. I can't say why; I don't have any video that anywhere approaches 3GB in size. If that's how iTunes behaves I don't see you have too many options. You either select normal and it works, or you select HQ and live with playing the movie outside of iTunes.
I won't ask what movie because any help with illegally ripped copy protected DVDs is strictly prohibited by the Terms of Use so I'm assuming this is a 6 hour video of your puppy playing on the floor.

IMac 17 won't load discs

Hello. Just noticed a bug with my 2-year old iMac 17. It won't load DVDs or data CDs. It just makes noise and then spits them out. Music CDs work, however. Tried a few of the tricks suggested here on this board but to no avail. I don't use the drive a lot and just noticed it. The only significant change to my machine is I upgraded Mac OS to 10.5.7. Not sure if it could be related. Any ideas?

Check out this thread:
http://discussions.apple.com/thread.jspa?threadID=1644860

DVD won't load.

Similar Messages

Maybe you are looking for