DVD won't play on windows computer  Ever see this prob?

A potential client of mine says he can't play the DVD authored in DVDSP.
"I have not been able to open the DVD and run it. It requires the CinePlayer DVD Decoder Pack 2.3.1-ESD.
Is there another video program available to open the DVD?
I have Windows XP but not this application."
Has anyone run into this issue? The DVD I produced plays fine on stand alone DVD players, my Mac computers and the Window unit my partner in this project has.
To me this sounds like a windows issue or this guy hasn't updated his OS, or he is trying to open the disc like a data disc and not play it like a movie DVD.
I don't want to have probs mastering a boat load of these DVDs. These will be stamped copies so if the person has a DVD player aplication most issues like the above should go away right?
Brad

Brad - it's definitely down to the client to upgrade his software, nothing you can do about that one! Unless he is saying that he can usually watch DVDs using that software, but this one won't play, it sounds to me that he doesn't have any MPEG decoding hard or software installed.
The other thing that springs to mind is that he should be able to alter the default application that WinXP uses for DVD playback. Again, this is something for him to address, not you... sounds like a case of needing to educate the client a little

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