Dvd1270i multiformat rom no longer found on pc

hello everyone
i have an hp dvd 1270i multiformat dvd/cd rom. Don't know the exact date when i bought it. However, it was working fine. But for the past several months, when i attempt to eject the door, it would make a clicking noise, and eventually it would open. or i would have to use the eject button from the computer. Now, it will not open at all, but still make the clicking noise.
I checked all my connections. I uninstalled & reinstalled the driver, which i am told, driver is up to date. However the dated version is 6.0.6002 18005 dated 2006, and purchased mine in 2010. so i'm not sure if that is the problem. and I also checked the registry. Now that i have completed all the steps mention above. I no longer see my dvd/cd rom in my computer or under my device manager.
Can anyone please help me. The dvd/cd rom was barely used due to the hang up problem with the ejecting.
my pc is a hp compaq sr2180nx.

Hello msdorene,
You’re having a problem with your DVD player not working.
When you said you checked it in the registry, do you mean you cleared the upper and lower filters?
If not, here is a link link to show you how to clear the filters in the registry.
If it has not been that long you can run a system restore. This will take the system back to when everything was working correctly without affecting any of your personal files.
Here is a link to a restore.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

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