Dvd600s

I purchased an HP DVD600S external ultra slim moultiformat dvd/cd writer and am unable to watch videos using the dvd on my HP Envy Recline 23-k009c.
Afer plugging the external DVD player into a USB port on the All in One, I can view cd's that contain images, can play install CDs and DVDs, can play dvds that contain images and videos, but when I put in a DVD (e.g. the movie Titanic), nothing happens.
What can be done to resolve this problem?
Thanks.   Rob.
This question was solved.
View Solution.

Hey Bill,
Thanks for answering my query.  I did download some DVD playing software and am now able to watch DVDs using the DVD player and the All in One.  Issue resolved successfully.
You should work in HP's tech support department if you don't already because HP's teh support team were not able to resolve this issue.  First they told me that the specs they have 23-k009c All in One does not support the use of an external DVD player.  I asked them for a copy of these specs and they actually sent me some unrelated documention about how to update firmware.
Then they told me that they don't support the HP DVD 600s and that I have to call another number to talk to someone on the HP sales team who would sell the HP DVD 600s.  A week later, no one from HP has replied to my response to their email.
Oh well... I'm thankful that you were able to help.
Cheers,
Rob.

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