DVDs fail to play on PC

I know variations of this question have come up before on this forum but looking at the suggestions offered they don't help.
My short (12 min) film was exported out of FCP using compressor. Then the standard res PAL files used in DSP to make a disc image.
Disc image checked with Mac DVD player. All cool.
Toast Titanium used to burn DVD-R.
Disc checked on mac, checked on nice domestic Phillips player, checked on cheap budget Toshiba DVD player. All played perfectly.
This is my regular and exact production work flow.
Send disc to client.
Client emails that disc no good. Has tried it on five PCs now and it won't play on any.
Arghhhhh.
Suggestions anyone?

The phrase "can of worms" springs to mind.
I've re-encoded from FCP and authored anew in DVD-SP. I now have a new disc image which I'm about to burn onto a DVD-R and a DVD+R.
I'm going to get my duplication guy to make a couple of test dupes on his equipment and get these to the client to try.
Now obviously, in light of all the above feedback, this could still not work if the numerous PCs they're using are all using 'flakey' WMP. However I'm trying to avoid the conversation I can see looming on the horizon when the client says 'Well 500 DVDs are no **** good to me if I send them out and most people can't play them on the laptops'.
If there is advantage of going the replication (rather than duplication) route despite the expense that might be a possible solution but from the above comment, even that can't be relied on!

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    The other gave Multiplex Errors
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    So had something to do with chapters
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    Rich839
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    Russ One - suggest this
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