Dvdwbd ts-lb32p drive will not recognize and/or play dvd

Hello All,
Need help I have done the Windows Fixit, I have followed the complete unistall instructions, I have done the remove lowerfilters and upperfilter in Regedit and still by HP DVDWBD TS-LB23p will not recognize and or play a DVD, the drive will read a CD only.
Also when I view my drives through My Computer the drive is dispalying as a BD-ROM drive and not a CD/DVD drive.
I am having the same issue with my wifes I5 computer.
Regards
Charles

Hi @Vikingx, 
Thank you for your reply. 
I would just like to let you know that I am taking over for Futoji and will do my best to assist you!
I see that reinstalling the software did not help.
Have you done all your Windows updates?
Have you tried Using Automated Troubleshooting (Windows 7)
Have you ran the  HP Support Assistant  to aid with HP updates and help resolve issues.
You did mention that DVD drive is not recognized correctly by Device Manager.  Would you try this please.
Delete the existing installed driver.
Scan for hardware changes.  This should allow Window to install the default driver.
Here is a link to Troubleshooting Device Drivers (Windows 7, Vista) that may also be of aid.
If you are still having an issue you could do a restore back to when it was functioning.
Using Microsoft System Restore (Windows 7)
The last step would be to do a full recovery back to factory.
Performing an HP system recovery (Windows 7)
During the recovery you will have the option to backup your personal files to prevent data loss.  Here is a link to  Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
If the issue should remain, I suggest contacting HP support for assistance. They have the ability to remotely access your system to easily  locate and resolve issues.
Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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