DVPRO HD doesn't play in QuickTime

Someone sent me a movie file (.mov), that they exported this from Final Cut Pro but I beleive they have used the DVPRO HD codec they told me the file would work on all Macs but I tried 5 computers and always QuickTime tells me I need to download a plugin... Any ideas?

FCP installs codecs so you can play certain formats. Without fcp6 installed certain qt's won't play. Unless you export them as animation codec files (which will be enormous and won't play smoothly on almost any system) there will be some compression involved in transcoding them to another codec. I've been amazed at just how well video will hold up if compressed as h264 with maximum quality. I had a project where it was necessary to transfer files via ftp for work on them. The files were HD and we encoded them as h264 for transfer but transcoded back to a fcp friendly format for editing and output. Not sure anyone would have been able to tell the difference and the final output was projected on a large screen. You might want to have this person to export a test with this codec, maintaining the pixel dimensions and frame rate. You could tell him to create a custom preset in compressor to be able to process a batch of files.
Good luck

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Safari doesn't play some quicktime movie/animation

Hi there ..
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where the panorama image should be. And, adding to my frustration, the extra parameter had no effect on Firefox or Chrome.
All are using QuickTime Plug-in 7.7.3, but don't behave the same — making this problem beyond my level of comprehension.
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I can find all sorts of documents about QuickTime movies, but not that. Maybe I'm just looking in the wrong spot. But I've sort of run out of time. If someone could provide a template to use, it would be most appreciated.

I have to correct something. With type="video/quicktime", Safari 7.0.1 does play the QuickTime VR Panorama, so it's effective for both QuickTime videos and panoramas. But, what I wrote about Firefox and Chrome hasn't changed.
I did get the QuickTIme with a "?" symbol when I tried to play it with Safari 7.0.1, before submitting the question; but maybe that was a side effect of an earlier attempt.

QuickTime Problem. Doesn't play video.avi.

I have updated the system up to the latest - Maverick. After that QuickTime Player doesn't play video.avi. I have tried restarting the app - worthless. Yet, it has been showing 'Converting' for 30 mins. Please, help!

Hello, thank you for your reply. I have several more questions if you don't mind.
1. Does it always take that long to convert a file (more than 30 mins)? It seems that it doesn't work. It stops at the beginning and than nothing changes.
2. Since when QuickTime needs convertation for avi? I thought this is a standart format.
3. How can I use QuickTime 7?
Here is what I see during 30 mins.
Thank you beforehand!

HT3775 I am downloading a Final Cut Pro x project directly to Quicktime. The movie will not play, stating Quicktime doesn't support the codec. I currently am using Quicktime 10.1 on my Mac OS X Lion

I am downloading a Final Cut Pro x project directly to Quicktime. The movie will not play stating Quicktime doesn't support the codec. I currently am using Quicktime 10.1 on my Mac OS X Lion

Wow. Okay...
I'll let the real veterans in this forum tackle your issues one after the other. But, I can tell you, all will be well.
My only comment would be re: your computer specs:
BJReis wrote:
. This may be due to somewhat older equipment:
GHz Intel Core Duo MacBook Pro with a 4GB memory computer with Ddr3 running OSX 10.8.4
To be completely honest, FCPX is a RAM hog. It just is. But, RAM is relatively cheap, and the pay-off is good.
4GB is right on the edge, IMHO. 16G is ideal.
I wish you luck, hang in there, and standby for more help.

Media played with Quicktime doesn't play! Help please!!

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I had the same problem 4x. They did a clean and install and an archive and install to no avail. Here is the solution. The genius bar went on to the discussion board and found the solution. Ready; go to hard drive then /Library/Internet Plug-ins/Quicktime Plugin.webplugin. Delete last Quicktime plugin.webplugin. Let me know . peace

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Could someone please verify that these movies play on their Mac
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ITunes doesn't play wavs made on PC

I have backed up a number of PC files on a DVD and tried to put them on my iPod shuffle, using iTunes on my MacPro, when I realized that iTunes doesn't play them, so I can't put them on the shuffle. However, those wav files play alright in Quicktime on my Mac. Why not also on iTunes? Is there something that I have to enable, or some sort of conversion that I must do?
The files seem to load in the playlist, then they show in both the playlist and the Music folder. The files seem to be there, for when I Ctrl+click > Get info, within iTunes, it shows their size, sample rate, etc. It's just that they won't play.
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Message was edited by: aeneas12

Yes, I have played almost endless numbers of WAVs in iTunes. These files have been created with foobar2000, PlexTools Professional, and EAC for the most part.
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Sound doesn't play with video

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Quicktime, Quicktime Pro and iTunes don't convert "muxed" ( muxed means multiplexed where the audio and video are stored on the same track) video files properly. It only plays the video and not the audio.
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Pre Lion iPhone videos show Thumbnail but can't play - new video generates Unsupported Video Format popup, no thumb but will play via quicktime

This is really frustrating -
Over the last year I have been uploading all of my photos and occasional iPhone video to Aperture 3 (latest version all patches in place).    Aperture would recognize the video, create a thumbnale and otherwise treat it nicely.
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If I try and export a video I can - but what I get also can't be played by Quicktime - just a black screen. When I hit Play - the scroll bar moves, but there is no sound or video.
From Final Cut Pro X, I can imoprt this exported video file and see that it appears complete - but FCPX uses it's own playback elements.
If I shoot a new video on my iPhone, I find that I can see the thumbnale in the import option of Aperture when looking at the phone, but once imported I get a Popup telling me that it is an "Unsupported Video Format" - "Do you want to open this video clip with QuickTIme Player?"   If I hit Open then the clip does play, but the thumbnale remains a black square with the warning Exclamation Point.
I have also had some issues with Lion Mail crashing when trying to play a video made on an iPhone and sent to me via email.   Seems more likley to be a Lion / Quicktime issue then an Aperture and Mail issue - but who knows.
I spent 2.5 hours of quality time with the Genius bar this morning. We reinstalled Lion and after that the suggestion was to trash and re-install Aperture, but that would require my disc and of coruse a trip home.   Mail doesn't seem to still have the issues with iPhone movies that it had - but Aperture is still not happy.
Did as instructed and dragged Aperture 3 to the trash, did the empty trash option, restarted and reinstalled.   Then did a software update to catch the new update for Aperture and it found that.   Interestingly when I did start it up after that it DID NOT ask me for my key - so clearly some elements were left over.
Now upon retstarting Aperture 3 once again I find that I can still see my old movies (their thumbnails show up) but I still can't play them.   The new test movie is there but still generates the popup regarding it being an Unsupported Video Format.
And it's not just my iPhone.   Video sent via email from another iPhone can play as an attachment, or when dragged and dropped to the desktop, but once imported into Aperture is once again proclaimed to be an Unsupported Video Format.
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For some reason it just started to work now. Have no idea what didn't work before.

I've updated iTunes to 11.1.4.64 on my windows 8.1 machine but no music will play. the track shows but doesn't play at all.

I've updated iTunes to 11.1.4.64 on my windows 8.1 machine but no music will play. the track shows but doesn't play at all. Any ideas? Thanks

Hi TRDV,
Thanks for visiting Apple Support Communities.
Start with the troubleshooting steps in these articles if iTunes does not play your music:
iTunes 11 for Windows: If you have trouble playing music or other audio
http://support.apple.com/kb/PH12335
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Best,
Jeremy

PDF attachments in Mail play like QuickTime files

This is really off the wall and a problem for which I have searched, without success, for an answer.
Using SL and Apple Mail, when I receive an email from one other Apple user, with a .pdf file attached, the first page of the .pdf file opens in Mail and when you get to the bottom of the first page of that email, you are presented with a slider, as in the type on which you click to play a QuickTime file. Click on it and subsequent pages of the .pdf file flash by, one after the other, too quick to read.
To see what I mean, look at the screen shot I took of the bottom half of one of his incoming emails.
https://files.me.com/bikerbob38/ybduxw
Is this weird or what?
Any suggestions, observations, thoughts??
Thanks

Thank you, Linc. I have followed your advise and downloaded Tinker Tool and changed the preferences as suggested. I haven't tested it yet, though. If it doesn't solve my problem, I'll so advise. If it does, I'll be hitting the "This solved my question" button.
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IDVD problem burning and multiplexing - gets stuck but ejects the DVD and the DVD doesn't play

I am having trouble burning DVDs. Everything seems to be working fine during the iDVD project creation. I can watch the movie and select scenes within iDVD. Then, when I go to burn the DVD, it gets stuck at the burning/multiplexing stage - the wheel just keeps spinning and says there is about a minute left. Yet it ejects the DVD and the DVD won't play when inserted into a DVD player. It will show the intro and the scene selection pages but when you click on one of the scenes, it gets stuck and doesn't play. I have already uninstalled and reinstalled iDVD. The problem persists. It seems like the burner itself is the problem. What can I do to fix it? I have Mac OS X Version 10.6.8 with a 2.8 GHzintel Core 2 Duo and iDVD version 7.0.4.

Hi
Multiplexing error is a very complex problem due to many things (long long list following) - one common but not obvious reason is that material on the iDVD menu goes outside the TV-Safe area (or just touching it).
So first - turn on TV-Safe area and move any object well inside of this.
Wide screen stretched - usually (as I think) it is due to making a 4x3 movie in a 16x9 wide-screen project OR the other way around. This forces one to on flat-screen TV (or other) set the presenting view right - My has 4x3, wide-screen, zoom and auto-wide-screen and I have to switch this by my remote for some DVD I've made "wrong" way.
Now my long long list on Multiplex Error
LONG LONG LONG LIST
Multiplexing Error
PART One.
Use of strange video/audio material e.g. .avi, .wmv, .mp3 etc.
I only use.
Video - StreamingDV (miniDV tape via FireWire) and
Audio - .aiff (as on audio-CDs) (else converted to this .aiff 48KHz)
Photo - .jpg (.bmp known problematic)
Chapters !
A. Using strange letters in video project name e.g. +,/; etc. keep to a-z and 0-9 strange letters in project name e.g. +
as described by Donnyboy69. Does the title of your project have any symbols or decimal points in it. If so, that is why you are getting the error. I had a project that had a + sign which caused the same problem. I renamed it without the symbol and low and behold, it worked.
B. Location of Chapters
• Can’t be at start or end of movie (Skip first/start one - iDVD sets this by it self. At the End - no need)
• Not in a transition (or within 2-3 seconds from it)
Important when from iMovie HD6 or previous - Now also observed when using FCE 4
PART Two.
from Robert Modero.
"Multiplexing Error. Problem during initialization of tracks"
Simply remember to add subtitles to your Quicktime files and menu buttons.
Once I did that, I was back in business.
from Boise Jim
Do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
I always makes a DiskImage first and test this so that it runs OK
I use only - Verbatim DVDs
I use only - DVD-R
I burn at an as slow speed possibly e.g. x1
This gives good DVDs
PART Three.
Multiplex Error
Chuck, Chicago 2/7/2009.
Back again. Here is what I have found to work. I also have and use a LaCie DVD-R/RW DL external drive and a LaCie external hard drive as well. Since yesterday I have tried a few ways to burn a themed iDVD project having four 56 minute movies on it, amounting to 226 minutes onto a DVD DL disc, capacity 240 minutes. Apple tech support really didn't know what to do but gave me a very good tip. I had two options left. Apple tech support's tip was to try disc image. One of the replies on a thread with this subject said not to, but my experience today is good. Put your project onto "Burn to disc image," under "iDVD, file." Yesterday encoding took me 23 1/2 hours. Overnight for iDVD disc image, encoding took 21 1/2 hours (again) while I slept. This morning I tried to copy/burn disc image to a DVD with Roxio Toast 7, and it stopped near the end of the burn with some kind of "error" message. So then I tried Utilities> Disc Utility> Burn icon, and followed it through. Be sure to click the DVD DL drive in the window "Burn disc in.". I had one other problem though. At the end of a 46 minute copy, it started to verify, and at the end of verify it rejected the burn. So I tried again, and when "verify" appeared, I clicked on "Skip." The disc finished burning and is doing fine and well. A long and tortuous process, but at last something works. I made several additional copies using Disc Utility. Best wishes. Chuck, Chicago.
2. Disconnect any other external devices not absolutely needed.
e.g. external USB/USB2 hard disks, other FW hard disks etc.
3 Chapter marks in transitions - minimum 2 sec from
FROM Bev.
(Not a 'guy' but I will answer!)
First, I do not think that mixing wide-screen and standard makes a difference in iDVD.
Second, you should use a better brand of DVD disk. Also, many of us have experienced fewer problems on playback with DVD-R disks. Recommended brands here are Verbatim, Maxell and Taiyo Yuden. Memorex and TDK are not consistent and may not give you a correct burn. They apparently have fewer layers in the composition of the disk. I have always used Verbatim DVD-R disks and have not had any burn problems.
Also, choose a slower burn speed, 4x or less.
Third, to determine if the iDVD project will burn properly, create a disk image file (from within iDVD, go File->Save as Disk Image) and test it. Mount the disk image and then open DVD Player (in Applications) and view your project. If it plays correctly, you can then burn the actual DVD disk from the disk image file using Disk Utility.
From. Boise, Idaho
I did everything I've seen suggested, but a friend (who used to be an Apple Genius) suggested that I do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
It worked, and I got a clean burn from iDVD.
Hopefully this can help other people.
by dheb0422
Well, I finally got it, and it was odd enough to post here incase anyone looks this topic up again. Many things were tried, including burning the unedited film, the edited film without titles and chapter markers, abbreviating the chapter markers in case length was the issue (remember the old iMovie used to truncate them when moving to iDVD?). In the process, I noticed that one, and only one, chapter marker was on the same line as the title marker. All the others were on the line above. The only way I seemed able to change that was to clip a few seconds of film. After that last clip, the offending marker took a place on the line above, as were all the others. That run published, compiled completely and burned. That's one for the books.
One user more writes
To add my experience with Multiplex Errors using iDVD (7.0.4), I recently created two iDVD projects
Video from both passed from FCE 4.01 with chapters
One project worked fine in creating disk image file
The other gave Multiplex Errors
I tried suggestions to remove special characters and no chapter marks at beginning, but nothing worked
Note that I've used iDVD for dozens of projects and this is first time I've run into Multiplex Errors
Anyway, for problem project, I tried an experiment where I removed all chapters in FCE and passed to new iDVD project
This time multiplex errors gone
So had something to do with chapters
So now I tried numerous experiments to remove individual chapters and try again creating disk image with new iDVD project
After numerous tries, I was able to narrow problem down to 1 "Bad" chapter mark
That is, when I left the "bad" chapter in my FCE project and passed to iDVD, iDVD gave multiplex error
When I removed "bad" chapter mark (and others in), no multiplex error
As a final experiment, I moved "bad" chapter mark about 5-10 sec's beyond original point and passed to iDVD, the multiplex errors now magically went away and I was able to finally create my disk image.
I have no idea why this worked, but thought I'd mention here in case someone else runs into similar problem.
Rich839
In addition to Bengt's fine advice, burning errors can occur if you have located any of your menu buttons wholly or partly outside of the safe TV viewing area. Go to your main project menu, then click on View/Show TV Safe Area, to check. Drag into the safe viewing area any buttons that are outside the safe viewing area.
Russ One - suggest this
Multiplex Error-There was an error during muxing preparation
One thing that worked for me was to export the video w/o chapter markers as a self contained movie (thereby not loosing the edits & etc). Then make a new FCE project and import that movie into a new sequence and add the chapter markers. I've used "-", "&" and "," with no problem in the chapter names. Removing the markers or exporting without them did solve the problem but renaming them with just numbers 1,2,3....5, did not solve the problem and since this problem seems to happen with with iMovie as well, it would suggest the problem is in the video or audio and in combination with the chapter markers iDVD just can't handle it. The only other possibility is that both iMovie and FCE share the same or similar chapter marker code that some how is corrupting the markers.
Summary - What to try
1. Chapters
• Only A to Z and 0 to 9 in chapter title
• No Chapter mark at very beginning of movie
• No Chapter mark in or within 2 seconds from any transition in movie
2. TV-safe area for buttons (no one outside this)
3. Safe re-boot
4. No other external devices connected - that are not needed
SDMacuser adds to this
• On #4 ... No ext. devices. Some think this applies mainly to ext. FW. Not the case. Also applies to ext. USB2 as well (not to mention flash drives too).
Do not leave 3rd party devices / camera / camcorder plugged in unless it is being used with iDvd's One Step process. Certain web cams can trigger this also (especially ones with added features like LED light/s that draw additional power from the FW or USB bus).
5. Minimum of 25Gb free space on Start-up hard disk
6. Make a DiskImage first - reduces where problem originates
7. Trash iDVD pref. file
8. Make a new iDVD project
9. Movies in project with same aspect ratio e.g. 4x3 or 16x9
10. No other programs/applications running during iDVD process. e.g. Internet, screen & energy savers
Yours Bengt W

DVPRO HD doesn't play in QuickTime

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