DVR/STB not responding

I am no longer able to connect to our DVR from the iphone mobile app or the my verizon web site.  We have recycled the router and STB without any luck. Can someone please help?

Your DVR isn't processing its daily registration.  You can unplug the STB then when it comes back up got into the menu, scroll down to customer support, then self diagnostic and start it.  You should then see that listener 1 or 2 started.  Try accessing the DVR via the phone or web again.  If your still having an issue go back to menu to setting to remote DVR then web access.  Here you should have the option to disable. Disable the remote DVR and then enable it again and test for access.  If at this point it still isn't working we may need to send a trouble ticket over to the group that handles the remote DVR access.  Let us know if that worked.
Mark

Similar Messages

  • Another Remote DVR "STB Not Responding​" Issue

    I've had my FIOS install for a couple weeks now and 3-4 days ago tried to activate the Remote DVR feature. In all other respects my system is working fine. I can login to the FIOS TV Central page, see my STB in the listing, it shows that Remote DVR is enabled.
    My STB works fine, records, has the guide, widgets, etc.
    My computer network is also working fine. STB shows in my router control software, has a static IP (which does match the IP in the STB settings).
    But no matter what I do, the TV Central site will always error with a "Set Top Box is not responding"
    I've turned on and off the feature on the STB but that did not make any difference. I see in my router that there are 8 non-editable Port Forwarding rules set up, all identical.
    192.168.1.101   Verizon FIOS Service   Any   HDM_CR_001404_QIP-6416_000-03081-42316-021 - TCP Any -> 35001    Active
    Any thoughts here? Reading through the forums it would appear this is a somewhat common and finicky issue. Lots of folks see it and it "magically" gets better, or worse, or flip flops between.

     The connection between your DVR and one of Verizon's Servers sometimes 'breaks', and in my experience, cycling the router and/or the DVR won't help. The connection needs to be reset from the Verizon end. If you call or use chat to the service people, they can usually fix it while you are online with them.
    It doesn't involves wiping out anything on your DVR.
    I went through this a couple weeks ago. Everything except worked, except for online, it always says the unit was not responding. I think I waited about a week before I finally ask Verizon to fix it.

  • DVR STB Not Accessible on Web

    For the past several months, I have not been able to access my DVR STB online.  I used to do it all the time for programming, etc.  Now no matter what I do i get the message that my STB is not responding.  I gave up trying months ago, but I really want this functionality back.  But honestly, I don't want to spend extended periods of time trying to work with telephone support.  
    Have others resolved this issue?
    What can I do to fix this problem???
    Thanks.

    RichBClark wrote:
    Hi,  I forgot to check back for a few days, but I have used the link to submit the information.
        A good practice is to enable email subsciptions to threads/topics that you start or participate in
        especially when you want updates. Of course, this only helps when you check your email on a
        regular basis. At any rate, good luck!

  • STB not responding to FIOS TV Central

    Hi all,
    Sorry if this is dupeage but I did a quick search and didn't find anything.
    I just installed a new DVR which replaced a SD STB. I've actived remote DVR pn the box and FIOS TV central sees it but says that it is not resonding. I am unable to access the box from FIOS TV central.
    The last time I activated a DVR it took a few days for it to respond but it's been about a week or more now.
    Any ideas?
    TIA.

    I just enabled my remote DVR last night.  I was told by a tech that after it is enabled you have to run the self diagnostic to see if the box connects to the network or whatever by verifying that "Listener 1 or 2" comes up.  You get there by going to menu - Help and Self Diagnostic and run the test.  I am still trying to get my second DVR remotely connected though.

  • Cannot remotely program DVR from browser and iPad, get "not responding" and "bad gateway"

    Like others I've seen here, my remote DVR programming has disappeared, it used to work just fine from both the web and my iPad. I now get both "not responding" and "bad gateway" messages. I've tried everything I've seen suggested, including using the in-home agent for both "auto-fix common DVR issues" and "set top box auto correction", and rebooting the FiOS router. The self-diagnostics are all green, and it says that listener 1 is running. However, I still have the problems. From what I've read, there's a remapping process that can be run in the Verizon office that fixes the problem. Can this be done for me? Thanks!
    Solved!
    Go to Solution.

    Hello Skiprules and Nubby122,
    I have sent you both private messages so we can assist in getting the issue resolved.
    Mike_VZ
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms of Service, or your Customer Agreement Terms and Conditions or Plan.

  • DVR/STB Troublesho​oting

    I have been having some issues with my service or DVR since the new guide/firmware update last year.
    The first issue is that an average of 50% of my DVR recordings will have a glitch in them:
    Jogging forward or fast forward causes the program to end and return to the recording menu.
    Not channel specific or time specific; could be any recording.
    Steps taken to resolve this issue:
    Auto fix STB issues under In Home Agent - no change.
    Auto fix DVR issues under In Home Agent - no change.
    Power cycling STB - no change.
    Called into support and they sent out a replacement DVR - issue seemed to be resolved for around a month but reoccurred.
    The above process was repeated with the new DVR/STB with no change.
    I have also tried turning Program Chaptering On/Off and the problem still occurs regardless of this setting. One thing that I have noticed is that during the affected recordings the information bar will often disappear completely or have the incorrect recording time (IE when playing a 30 minute recording and pressing Info button the program will show 10:00/1:30:00 or 10:00/0:00:00 as if the DVR does not know how long the recording is actually). The jog forward or fast forward causing the program to end usually occurs after 10 minutes of record time. This issue is very annoying as it defeats part of the purpose of the DVR and being able to skip through the program.
    The second issue that I am having is intermittent issues with what seems like signal quality and delays changing channels:
    Turning the DVR on and changing channels usually results in anywhere from a 30 sec to 2 minute delay (DVR stays on the selected channel or goes to a black screen until the DVR processes the channel change and goes to the selected channel).
    Seems to occur when changing from a local channel to a premium or HD channel or vice versa (3 to the HD 503 or any channel to 70 or 76).
    At times the signal seems to drop out and I get a lot of audio freezing and some artifacting in the picture.
    The channel change/audio skip or freeze usually occur once or twice an hour.
    Steps taken to resolve this issue:
    I did a search and found that some users had success changing or turning off the SD override feature, I have tried Off, 480i, 480p and Stretched - no impact on channel change delay or audio/video freezing.
    Auto fix STB/DVR with In Home Agent - no change.
    These issues are very frustrating and hard to pin down from a diagnostic standpoint. Each time I call into support when the issue is occurring the Menu Diagnostics or STB/DVR reset throws a red herring in that the problem seems solved until the next day when the problems start again or I have a DVR full of recordings that I cannot fast forward through. No offense but I am tried of going through Level 1 phone support and running through the book resolutions only to solve the problem temporarily. If anyone can shed some more advanced light on this issue, it would be greatly appreciated.
    Edit for formatting.

    What you are describing in both scenarios is a signal disruption. Please unscrew the coax cord from both ends (from the DVR and from the wall). Make sure the tips are good and straight. Screw both back on. If you are still having troubles, then try using a different coax cord all together. If you are still having troubles, it might be a problem with the wall jack or the main splitter. For further assistance with those, please send me a private message.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Multiroom DVR does not work as expected.

     Short description of my problem:
    I can't use the multiroom DVR with the SD receiver I was sent nor another DVR. This leaves me only one option, an HD receiver which costs me more per month but does not give me any other added benefits.
    Long description:
    I recently ordered FIOS TV. I was drawn in by the multiroom DVR. I was a DirecTV customer for over 7 years and never had a problem with them (never lost signal in a storm either...). I got an ad that said I could get a free multiroom DVR, which is $19 a month, free for life. With my DirecTV setup, I had a DVR connected to both TVs in my house. I thought it might be nice to watch a recorded show at either one instead of having to watch it on the DVR it was recorded on.
    After a frustrating experience with tech support, I finally had my multiroom DVR and standard set top box activated. I recorded something on the DVR and went upstairs to try and watch it. To my surprise, I found out that I could not. I had recorded it in HD and the receiver that had been supplied to me was an SD receiver. At this point I found it stupid that if I wanted to be able to watch a show at both locations, I either had to record it in SD, which looks like crap on an HDTV, or record it in both HD and SD which would use up both of my recording channels for one show. I know that I can upgrade to a HD receiver and watch it on both sets, but if I am going to pay more (just to make something work that was supposed to work for "free"), I might as well pay a little bit extra and get another DVR. I really liked being able to pause and rewind live TV at both locations.
    I called sales to place an order for another DVR. Surprise again, a multiroom DVR will not stream to another DVR. So my only option is to have an HD receiver if I want to be able to use the multiroom DVR and not lose functionality. As a result, I have lost 2 channels of recording because I have one less DVR than I used to, and I can no longer pause live TV at one of my TVs. I don't think that is worth the $10 ($19 - $8 for an HD receiver) a month.
    Solved!
    Go to Solution.

    kiseraut wrote:
    Justin,
    Thank you for the reply.  I am in western PA but can't check my DVR for the version until I get home.
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    If I can get two DVRs to work with each other I would be ecstatic!!!  Thanks again for the info.
    You obviously have internet access, you can't use the internet to view what STBs you have in your account? If you do that, it will show you the model numbers of each of your STBs.
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    As I said, two DVRs most certainly can work together with 1.9. That feature is called Multi-Hub, it is free, just needs to be turned on on the DVRs. Allows you to access, schedule, and delete recordings on either DVR from other STBs as well as the DVRs themselves.
    A simple way to tell if you already have 1.9 is to look at the Guide and if it has the light blue/gray background it is 1.9.
    If you still have the two DVRs but not yet 1.9, I suggest you just keep them (unless they are 6xxx boxes), the new support should be available to you soon.
    Edit: Just had a thought, I know Verizon also uses Cisco STBs in some areas. I have no idea whether they do where you are, but it is possible that that is what you have. If so, I think they have an older version of 1.9 that does not yet support some of the features that the 1.9 for Motorola boxes has. Not sure which features.....
    Justin
    FiOS TV, Internet, and phone user
    QIP7232, QIP7100-P2, IMG 1.9A
    Keller, TX 76248

  • Does the DVR/STB have to be on the LAN for In-Home Agent to work?

    I'm a brand new user and am trying to learn the the new features that Fios brings to the party.  When my install was done I asked that the wireless feature be disabled on the router (I have a good wired network for my PCs and they were all connected to the supplied router).  All of my services work (TV, Ph, Internet) but I just noticed that when I go to In-Home Agent, the only selectable option is that for Internet.  I have a sneaky suspicion that the DVR/STB are controlled over the network.
    Can I connect the DVR to my wired network (Ethernet connection) and get the In-Home Agent functionality back?

    Verizon boxes communicate with the LAN via MoCA.  This is done over the coaxial cable.  If you have guide information then that is working properly.  Youy don't need wireless and the RJ-45 on the back of the STB is not active, so "hooking up" to your wired network would do no good.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Acquired DVR, STB. and Router from Apartment cleanout; Return?

    I am trying to do the right thing but poor customer service is not allowing me. I do IT work and received a DVR, STB, and Router from an apartment cleanout from a property owner. I am uncertain if the boxes are paid off or what, but rather than accept stolen property or flip them, I want to contact Verizon and have a return put out on the equipment. Hey maybe I'll get a credit or a few months of movies or something. But I certainly am not spending another minute sitting on hold to do this. I could not get through over 45 minutes yesterday. If I call and specify that I want to buy new service though, I get right through- only to be redirected anyways. Funny how it works. I love my FIOS service, always have, but to call them for anything requires taking a half day off of work. So, with that said- does anyone have contact info for equipment returns? Pittsburgh/Monroeville PA area. Again, if it's going to cost me anything, screw them. I will throw the stuff away as it should have been in the first place. If the equipment was paid for, it would be nice to have it activated to my account and no longer pay rental fees for my STB and DVR.
    Message Edited by betteroff on 08-14-2009 06:47 AM

    Don't know who to contact, but the video equipment is never considered paid off and remains forever Verizon property (that's how they make money on them).  After a year I belive Verizon doesn't require the return of the router.  They will not activate any STB without it being in their inventory and charging you a monthly fee.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Multiroom DVR STB Keeps Resetting

    For the past 36 hours or so (maybe longer), the only thing that works on my MR-DVR STB (500gb motorola version) are tv channels. Menu, DVR, guide and everything else all nonfunctional. The STB acknowledges the command, but does not do anyting. The STB does not display the time when powered off. 
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    I have tried resetting the MR-DVR from a separate STB. This fails with an error saying to try again later (tried many times).
    I have tried resetting via in home agent. The first 5 times I used the app it did not even acknowledge I had TV service. When I finally got it to recognize that, it failed saying I had a problem it could not fix.
    I have tried resetting via verizon website, but it says that it cannot reach my STB.
    I refuse to pull the plug on the unit since the last 2 times I have done that it resulted in the DVR losing its pairing with my external drive (forced reformatting) and wiping 2TB worth of recordings.
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    Has anyone else had this problem? Any ideas?
    Solved!
    Go to Solution.

    Vicman wrote:
    After 4 visits to my house to check the line after 4 replacement boxes after replacing the modem and a router and the main box in the basement I had 7 hours before it started rebooting right before the Patriots game .what the hell is going on I need help any ideas gentleman?
    How good is your power.  You Might try a UPS.

  • Two Nearly Identical Workstations--1 with 'not responding' problems on PS Startup

    We have two similar editing workstations on which we run Adobe CS3 products as follows:
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    Gigabyte GA-P35-DQ6
    XFX PVT80GTHF9 GeForce 8800GTS 640MB
    Intel Core 2 Quad Q6600
    Mushkin Hp2-6400 Ddr2 4gb Kit
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    SILVERSTONE TEMJIN SST-TJ06S-W Silver Aluminum
    Seasonic S12 Energy Plus SS- 650HT Power Supply
    LG GGW-H20L Blu-ray Burner
    HP LP3065 30" LCD Display
    Turtle Beach Montego DDL 7.1 Dolby Digital
    Pioneer DVR-112D
    NEC Beige 1.44MB 3.5" Floppy Drive Model FD1231H
    ZALMAN 9700 LED 110mm 2 Ball CPU Cooler
    Black Magic Design Blackmagic Design BINTSPRO Intensity Pro
    Contour Shuttle-Pro
    SYSTEM 2
    Gigabyte GA-P35-DQ6
    Quadro FX4600 768MB 384-bit GDDR3 PCI Express x16
    Intel Core 2 Quad Q6600
    Mushkin Hp2-6400 Ddr2 4gb Kit
    Western Digital Caviar WD1001FALS 1TB 7200 RPM 32MB Cache SATA Hard Drive
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    HP LP3065 30" LCD Display
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    System 1 works great with all of the Adobe apps.
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    I don't like the way OpenType looks on screen. I know it has some advantages, like a larger character set, but the hinting, or lack thereof, makes low resolution imagers like screens and inkjet printers produce less than great output. And my investment in Adobe fonts is in the many thousands of dollars, purchased back around 1991. I prefer PostScript fonts by a wide margin over OTF and TTF.
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  • Multi room DVR is not working in the other rooms

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    jbren wrote:
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    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Cannot play back DVR stream not in _definst_ directory

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    Tim

    I'm sorry you're having trouble playing recordings using your Multi-room DVR.  We can assist, I've sent you a Private Message.  Please respond when you have a chance.  Thanks
    Ian_VZ
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Dvr will not pause when the button is pressed.

    I have been a fios customer for a couple of months. However I find that there are quirks that are annoying me. When I press the Pause button the DVR does not pause immediately. I have to press it numerous times and even then it is partially successful. Is there a fix for this?
    Solved!
    Go to Solution.

    There is nothing that they can do remotely to affect your remote. Do you have more than one box in the house? If yes, try the remote in another room. All Verizon remotes will work all Verizon STB's. (they are just programmed for specific tv's for the volume/power). If the remote works in another room, the problems no with the remote. If it doesnt work, then I would try new batteries (no telling how long those "phillips" batteries have been sitting).
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  • No Guide or VOD - STB Not getting IP address

    Have 2 DVRs connected to Actiontec via Coax. Neither box is receiving an IP address after multiple reboots of the router and STBs. TV signal is coming through fine but no Guide or VOD.
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    that 13 db is super low, which makes me think you have a cabling issue somewhere. 
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