DVR Stops recording

About once a week, my HD DVR just stops recording and I have to reboot it. I have only had U-verse for only two months and this has consistently happened every week. I always go to the help screen to reboot it, but this is ridiculous. If I am not home to see that it doesn't record, I lose my shows. Has this happened to anyone else?

brothman wrote:
About once a week, my HD DVR just stops recording and I have to reboot it. I have only had U-verse for only two months and this has consistently happened every week. I always go to the help screen to reboot it, but this is ridiculous. If I am not home to see that it doesn't record, I lose my shows. Has this happened to anyone else?
That's odd and have not heard it before.
If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.
Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.
When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.
Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.
If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.
If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery
Re-downloads all the software. Will not erase recordings, takes a bit of time or so. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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brothman wrote:
About once a week, my HD DVR just stops recording and I have to reboot it. I have only had U-verse for only two months and this has consistently happened every week. I always go to the help screen to reboot it, but this is ridiculous. If I am not home to see that it doesn't record, I lose my shows. Has this happened to anyone else?
That's odd and have not heard it before.
If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.
Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.
When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.
Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.
If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.
If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery
Re-downloads all the software. Will not erase recordings, takes a bit of time or so. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

DVR stops recording before show has completed

I occasionally record a PBS TV show from my computer to my DVR box. When I watch the recorded show, the recording stops before the show has ended and I miss the ending of the program I have recorded.

brorrell wrote:
I occasionally record a PBS TV show from my computer to my DVR box. When I watch the recorded show, the recording stops before the show has ended and I miss the ending of the program I have recorded.Comcast has no control over when networks start or stop shows... you can begin the recording earlier and stop it later if you so desire.... -=Ray=-

DVR stops recording before the show ends

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We go to the program guide and click record for the show we want to record. Sometimes, the recording stops before the previews end.

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DVR Splits Recorded Show into Two Segments?

I was wondering if anyone else has had an issue with their DVR splitting a show into two segments?
I have the Motorola 7216? Home Media DVR. At times, when we record a show, and then go to play it, the show will be listed in the Recorded Programs as two shows. For instance, the first listing will list that the show recorded for 7 minutes. Then, the second listing of the same show will show that it recorded for the remaining 23 minutes. It is the same 30 minute show, but for some reason, the DVR stops recording after so many minutes, and then finishes recording the show as a second show.
Has this happened with anyone else, and if so, is there anything that can be done to fix this? The only answer I have gotten from Verizon is to unplug the DVR to reset it.
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Solved!
Go to Solution.

MiMeQu wrote:
I was wondering if anyone else has had an issue with their DVR splitting a show into two segments?
I have the Motorola 7216? Home Media DVR. At times, when we record a show, and then go to play it, the show will be listed in the Recorded Programs as two shows. For instance, the first listing will list that the show recorded for 7 minutes. Then, the second listing of the same show will show that it recorded for the remaining 23 minutes. It is the same 30 minute show, but for some reason, the DVR stops recording after so many minutes, and then finishes recording the show as a second show.
Has this happened with anyone else, and if so, is there anything that can be done to fix this? The only answer I have gotten from Verizon is to unplug the DVR to reset it.
This doesn't happen all the time, but it happens enough that I find this annoying.
I would appreciate any input anyone can give. Thanks.
This has happened to me on occasion, but the reason was that there was a power surge, and the box rebooted. Or, if the STB crashes and reboots, it also splits the recording. Other than power issues or stb reboots, it hasn't happened, and I have the same STB.

DVR says it's full and stops recording when it's not

About 10 times over the past 3 months, I've gotten an on screen message saying the dvr was full and it would stop recording. When I would go to check how full the drive was it would be 10%, 7%, 20%. Very rarely does it go above 50% full. Anyone have this happen to you?

To fix the space being reported incorrectly press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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The memory pointer for the DVR is not set correctly. An easy way to get it back to the right spot is to unplug the power cord to the DVR for 1 min then plug back in.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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