DVR620 won't dub from tape to dvd

We bought at DVR620 over a year ago with the express purpose of recording old tapes to dvd. The several times since then we've tried to do this and been unsuccessful. First, you press the setup menu, go to General Setting, press enter and NOTHING happens. You can't enter diddly squat. Oh, I know my remote works since I can use the up and down arrows on it to move vrom General Setting to Timer Programming, etc. but you can't enter any of these selections. I've tried puttting in a blank dvd-r, pressing dubbing with a tape in it, we get a red circle with a line through it. I've done this in dvd and vcr mode with the tape playing and paused both. This does not work. I've pressed the record button, put the tape in, pressed pause once it's started playing. This did not work. I've had the tape and dvd in both, pressed record, pressed play then pause on the vcr and nothing happens. I do have several messed up dvds though. I did notice that if I press dubbing with the record slot taped over on the tape it instantly starts trying to record from the dvd to the tape though. This has put blank spots on a tape now. I have found no way to change the dubbing mode from dvd->tape to tape->dvd. At this point, I'm very frustrated. Something's not right with this unit or the instructions are simply wrong or both. Any help appreciated.

Be sure you have no DVD inserted, and no VHS tape inserted. Although this shouldn't matter, as long as you're not recording or playing back, let's be sure none are even inserted. When you press SETUP on the remote, and the Setup menu appears, you see General Setting, Timer Programming, Title List, and DVD Menu. You should see that Title List is in light blue and is therefore "grayed out" so it can't be selected. When you press the down arrow on the remote to move to Timer Programming, do you see that General Setting is also grayed out? If it is, that is the reason you can't press enter and then get the General Setting submenu. If the General Setting text is white, you should be able to press ENTER or the right arrow to go to the General Setting submenu. The changing of DVD->VCR to VCR->DVD dubbing mode is done by General Setting->Recording->Dubbing Mode and then selecting VCR->DVD. If General Setting is grayed out, such that it can't be selected, and you have no DVD and no VHS inserted in the DVR620, I'm not sure why that would be. In that case, you can try unplugging it for about 30 minutes and then plugging it back in to see if it resets itself. I have tested this with my DVR620 and only when the DVD or VHS is playing do I get the red circle when I press SETUP. I don't see the Setup menu at all in that case.

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DVR620 won't dub from tape to dvd

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