Dynamic Stamps Not Working in Adobe Acrobat Pro

Hi everyone, the dynamic stamps on Adobe Simultaneous Review are no longer working for us. I have Adobe Acrobat Pro 9 (it works for me) but it's not working for many other people (they have Adobe Acrobat Pro X). Does anyone know how we can fix this. I think the problem started occurring a few months ago.
Many Thanks!
Joy

You can shutting down Acrobat and then try moving (DO NOT DELETE - you may want put them back afterward if this doesn't work) the Collab and Sync folder out of the User's Acrobat folder and then rejoin the Shared Review to see if the Dynamic Stamps reappear.

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