E-63 voice recorder hang

For media/office use, we bought 2 E 63. We want use it for our reporters gathering information on the field. All the other application work well but the voice recorder which is principal for reporter's job.
Voice recorder : original program from Nokia can only record once and it just hang after the first recording.
I think the problem lied down on software than on hardware. I browsed on internet where I found a freeware Sound Recorder 1.0.
Still we have the problem, it takes some click on button before Sound Recorder work well and never hang.
You can play the the file on the original nokia player and make it as sound bite for report from our journalists
( Voice of Indonesia, Jakarta: www.voi.co.id )

God I wish somebody would answer this.  Its really hard to search for and I've been hunting around for ages using keywords like 'soundclip' 'audio recorder' 'numbering'.   There has to be a solution.

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