E 72 Hang issue, battery discharging, Keys wrongly...

I am a customer of Nokia India. I bought a Nokia E 72 handset on 21 March 2010.
After few months there are continuous problems with the handset, several times it has been formatted by Nokia Care centers.
Store ID: 212_433527
Date of Purchase of handset: 21/3/2010
Nokia Care Protect package, Registration no: 30682000790413. Date: 12/03/2011, Warranty Ref No: GLBINY510844832
Current reference no of complaint job sheet: 212433527/110331/27 ; Date: 31/March
Case History
From june 2010, the handset is encountering continuous problems like low battery, keypad not working properly, it hangs on, phone book not responding etc.
For battery issues I submitted the handset, and service centre guys formatted it, but issue never got resolved.
I gave the handset on repair to Nokia care, the guys said it is not repairable here in Udaipur and will go to Delhi.
It took 25 days to get handset back, and I was unaware that Nokia provides a loaner handset and no one from service centre told me that.
When I got my handset back in mid February 2011, the problems still prevailed and I gave it back to Nokia care. This time it took 15 more days
to get back the set. I got a swap in third week of March 2011, after using the swap for 1 week, there were some issues of Board related errors.
I gave back the swap on 31 march.
Now it has been 13 days I do not have a handset I bought for RS. 18,500/- and I have a mismanaged life because of this device issues from past 3 months now.
I am facing severe issues on my business front from January 2011. Some times I lost all my contacts, meetings, emails and so on and on and on.
Nokia says “SUCCESS DOES NOT NEEDS A DESK”-IF YOU KEEP OUR DEVICE WITH YOU FOR 3 MONTHS, SUCCESS WILL NOT WAIT FOR US.
The Nokia care centre is hopeless and helpless. It is RAMA Telecom, Udaipur (Rajasthan).
I request you to kindly provide me with a brand new NOKIA E 72 handset as soon as possible. I am very much frustrated with the delay and problems in relation to this handset has become intolerable for me.
Please look into the matter as soon as possible for you, I do not want someone else’s used handsets for a swap deal with your company. I need my original handset or a brand new handset.
MODERATOR'S NOTE: We have edited your post. Please refrain from posting your IMEI for confidentiality and security purpose.

Hello
you opened a case at our support portal. That is the right way to get support for such very specific issues.
Thanks
Josef

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