E 72 - hard reset and memory card

Hi,
I am having some problems with the E 72 which seem like a virus, and i wanted to know what the options for reformatting are. Should i do a return to factory setting, or a hard reset?
Second, how do i make sure that the memory card is virus free as well? If i format it, how would i recover any pre-installed software that came with the phone?
Thanks

If you are worried only about the preinstalled SW that came with the phone, then they will remain after the hard reset. You will loose your data, configuration and all installed apps.
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