E 75 problem in hearing voice

Hello guys,
I have Nokia E 75 and I am having problem in hearing. I can hear the ring tone but when I pick up the call I cant hear anything , than when I put in on loudspeaker I can hear voice.
So something is wrong with the headset.
Plz help me out

is your firmware up-to-date?http://europe.nokia.com/support/download-software/device-software-update/can-i-update
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E 75 problem in hearing voice

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