E:\ Drive (CDROM) not shown in explorer - also won't see media in cd rom

I have a Satellite C655D-S5200.   I have had difficulty getting my cdrom drive to:
1)  show up in explorer (it doesn't)
2)  read media that is inserted into CD
I know a few things:
I had this problem since one of the latest Updates from Microsoft (which one I don't know).   I have tried all the solutions thorugh Mr. FixIt on Microsoft.  I have tried dozens of possible solutions in the Toshiba Community Forums as well as other online tech support forums. 
One forum posting I read I noticed the user booted into safe mode and was able to see his e:\ (cdrom drive) under computer in explorer.   He had determined that it had to be a recent update to one of the drivers on his system that was preventing the CDrom driver from working properly.
I tried the same.  Booted into Safe Mode and viola!  I saw my E:\ drive (CDROM).  It also was able read media in the CD.
This helped me rule out the issue was the physical hardware.   But I am still baffled as to what is interferring with the cdrom.sys driver for the TSSTcorp cd rom drive when I load windows 7 normally.
Has any of the tech experts at Toshiba had this problem?  If so, maybe its time to update the cdrom.sys driver after finding out what other driver is conflicting with cdrom.sys and preventing the cdrom drive from being seen or able to read or even write media.
Just as an fyi, I just recently purchased recovery cd for my particular serial numbered laptop.   I inserted the first recovery disk into the CDROM drive and followed the instructions.  the CDROM was able to see the CDrom drive, read from the CDrom drive and reinstall the factory image to my laptop.  
once I completed the recovery, applied all the Microsoft updates, I rebooted and once again the cdrom drive (E:\) from my explorer disappeared and I can't even get Mr. FIxIT to see media in the drive.  
Any ideas from either other users or the Toshiba Tech experts?   I am desperate.  I have to be able to access my CDrom drive and read and write to it.   but I can't go into safe mode everytime I want to do that (plus not all apps run in safe mode anyway).
PLEASE HELP.... THIS IS the 4th (fourth) week I've been messing around with this issue.  I need a solution!!!!!!
Jeff
Bro Jeff Wolfe, OSFC/n

Jerry_Lippey wrote:
Satellite C655D-S5200
Can't hurt to try this Microsoft Fix it.
   Fix problems with CD or DVD drives that can’t read or write media
sure, if you want to do it the easy way
L305-S5955, T9300 Intel Core 2 Duo, 4GB RAM, 60GB SSD, Win 7 Ultimate 64-bit

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