E-Filing Outgoing Forms Waiting Ex Polling Message

Question

Hi all
When we submit our outgoing forms to the HMRC the process runs OK and we get a confirmation email from the HMRC but the process in the B2A Manager is showing as green but with the message 'Waiting => Ex. Polling' instead of 'Successfully Completed' - does anyone else get this? Does anyone have any idea what it means and how we can ensure the forms have been sent to the HMRC and get the status to show as 'Successfully Complete'
Any help much appreciated
Thanks
Nyree

Answer 1

PS.  I did get quite a fast response from SAP, replicated below - but basically says the same - if you get the email confirmation from the HMRC then all is OK, the problem is heavy traffic.  It seems that there are new OSS Notes almost every day on IYMV! Cheers, Nyree
Hi Nyree
Some suggestions in light of this issue --->
-If you get a "poll limit exceeded", manually poll until you get
confirmation (or an error) ideally do this at off peak times
-However if you get an error after repoll - reset as per note
1385870 then repoll at off peak times you should receive either
confirmation or "documents already received" which would confirm
submission
One of the main reasons for Waiting ==> Ex Poll is the
expected confirmation message did not reach B2A due to heavy
traffic on the gateway - this is why it is recommend to manually
repoll at off peak times (or reset and repoll at off peak times)
There are however other reasons for this status - it covers
many potential issues - if, for example no polling attempted at
any times ever gives a successful confirmation message even after
repolling OR there are specific errors in PI/XI logs
OR indeed HMRC do not confirm receipt of the documents then there are
potentially other reasons - for example configuration,
file sizes or coding issues (some of which are documented but
new ones are possible)
Best wishes
Stuart
Edited by: Nyree Holmes on Jan 21, 2010 5:34 PM