E-gift card and chatandvision

I've been trying for two days to buy an e-gift card for a friend.
It always fails on entering the credit card details (on a rather scary-looking chatandvision webpage).
Chatandvision support suggested clearing cookies, using different browser, rebooting - all of which I've tried  (as well as multiple credit/debit cards).
Nothing seems to work.  They're now not replying to emails.
Good news is ... nothing has been charged to those cards.
Does anyone know if this is a temporary problem?!

I'm still having the problem - can't buy an e-gift card  (and I've had no private message from chatandvision).
I emailed C&V, a few days ago, to ask if I can complete the order over the phone. No reply.
I've contacted my card provider and there is no evidence of any transaction - or of any attempted authorisation.     So....  far from being 'declined' by (all!) my providers (as C&V claim), it's not even being presented to them.  
As we suspected - definitely a problem at their end.  
I honestly thought Skype were bigger than this!

Similar Messages

  • Skype e-gift card from chatandvision

    I have same problem here- order e-gift card from Chatandvision from Skype website on October 13 and expected the order to go through instantly. my order number: SO450932,please help me to find my order status, thank you 

    rkunel wrote:
    I order e-gift card from Chatandvision from Skype website on October 13 and expected the order to go through instantly.
    Hello
    It generally takes 5/7 days for Chat&Vision to process an order.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • I put in my $25 gift card and can see it there but it still won't accept it plus what's in my bank as payment?

    I have $22.57 in my "gaming" bank account. I am unable to download updates in app center.  My bank is 20 miles away.  I purchased a $25 iTunes gift card and went into the "redeem" screen and typed it in. It shows I have a $25 credit.  I know if I got close to my $22.57 that it wasn't by much and certainly no more than $10 at the very most. $25 + $22.57 = 47.57 would cover it easily and have much breathing room left over. I have done this once before in the past when Apple's belated charges and my bank's auto $5 to savings hit at the same time and the combo gift card + bank balance worked fine. Am I missing some crucial step that I've forgotten to do? ( As a side note.....And seriously, if I want to remove a credit card number permanently from an iPad, I should be allowed to, without putting anything back in at that moment.) Back to my original issue - is there a way to - flush - ? - this through? Thanks.
    <Email Edited by Host>

    .ONE song won't play on my mac book pro.
    Probably that song is damaged and did not download properly.
    Does your country's iTunes Store allows you to redownload purchased tracks?
    Then delete the song from your iTunes library and download it again from the iTunes Store.
    See this link:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If you cannot download it again, report a problem with your purchase:
    Log in to the Store.
    Click on "Account" in your Quick Links.
    Scroll down to Purchase History and click "See all".
    Select the "Report a Problem" next to your purchased song.
    Regards
    Léonie

  • I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?

    I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?

    Very very likely that tax is applicable and tax is more than $0.01. You need to add a payment method for the tax. If you add a credit card, the girft card balance will be used up first.

  • I have a $20 credit on my iTunes account from Gift Cards and I have no credit card. Why can't I make an in-app purchase?

    I've never had a credit card on my iTunes account because I mostly purchase free apps and because I don't own a credit card. If I want to buy an app I use a family members Apple ID. I had two $10 iTunes gift cards and I put them as credits to my iTunes account. Now I'm trying to make an in-app purchase of something worth 19.99 and it says that my iTunes account has insufficient funds. The billing information appears and I choose "none" as I always have for it to charge it to my credit balance but again it says that I have insufficient funds. I checked in my iTunes account and it still says that I have a $20 credit balance.

    You have a Puerto Rico address on your account ? From a quick search I've found one site from somebody in Puerto Rico that includes a screenshot for an app receipt showing tax of 7 cents added to a 99 cent purchase. Are you able to view the purchase history on the account that you've been using, and see what prices show on them (e.g. if the store's listed price or price plus tax) : Store > View Account menu option on a computer's iTunes, then 'see all' link next to the Purchase History section.

  • I got a itunes gift card and when i try and buy some thing it asks me for my credit card details how does that work when i have £15 on my fone that i got on a gift card?

    i got a itunes gift card and when i try and buy some thing it asks me for my credit card details how does that work when i have £15 on my fone that i got on a gift card? as i am trying to buy a song and it is starting to really cheese me of now where it keeps asking for credit card details is there a way round it with out having to use a credit card?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT5035 Can you have an iTunes gift card and a credit card on the same iTunes account?

    I still have money left on my iTunes gift card, but not enough for a purchase. So I was wondering if I add a credit card to my account, when I make a purchase will it use the rest of the money from my gift card and then charge from my credit card, or would it merely cancel out the gift card and replace it with my credit card?

    Yes, it will, unless you make a purchase which can't be done with a gift card, in which case the balance will remain and the entire purchase be charged to the credit card.
    (66706)

  • Can I partially spend a gift card, and other questions on gift card limitations

    I have several questions:
    1) Is it possible to only partially spend a gift card, and save the rest for another time?
    2) Within what time frame does teh card needs to be spend?
    3) Can I buy a gift card in an apple store in China, and then spend it on a UK app store account?
    4) iTunes has an app store where gift cards can be redeemed. Can gift cards be redeemed with the Mac App store as well for Mac software purchases?
    5) Can the gift card be used for Apple Store purchases?
    6) If one gift card's funds is insufficient for a purchase, can the difference be paid with a second gift card?
    7) What are the limitations to spending a gift card, is it just the funds, or also a quantity of apps?
    Honestly, I would expect Apple to have a support section that clarifies this, but I can't find it by browsing the Apple website.

    Thanks guys,
    So in addition to your information I found some more data that helps clarify why e.g. China cards cannot be spend in a UK iTunes app store. Not sure I agree, or approve, and quite sure that Apple looses money this way, but it is what it is.
    However, I wonder if this is a workaround:
    Ok, so I got a UK iTunes account. I read here that it is possible to change country/region for an account. So... if I were to change my country/region to China, and THEN buy an iTunes gift card, can I then spend that using my relocated-to-China account in the iTunes store? And then, what would happen if I then subsequently change back to the UK?

  • TS1292 I bought a 4 pack of $25 Itunes gift cards and only 2 will activate.  For the second two it just keeps asking for my login. No error message just keeps repeating the login

    I bought a 4 pack of $25 Itunes gift cards and only 2 will activate.  For the second two it just keeps asking for my login. No error message just keeps repeating the login.  Is there any way to fix this or did I just lose $50

    Report this here:
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Itunes is not working on my mac. I'm trying to redeem a gift card and everytime I enter my password it does not work.  Also, when I try and browse songs, everything is blank

    HELP!
    Itunes is not working on my mac. I'm trying to redeem a gift card and everytime I enter my password it does not work.  Also, when I try and browse songs, everything is blank

    It's been a while but it should work on a Mac because Macs can read Windows formatted devices. Otherwise, you can perform a restore operation to return it to the Mac format. If you go to support.apple.com/manuals/ you can find a copy of the user manual for the model you have in which this is all explained.

  • I dont have a credit card and I just gota gift card and its asking me for my billing infromation what do i do

    It just keeps hapining i have no idea what to do. I dont have a credit card and it just keeps asking. I have $25 froma gift card and went to download a app and it told me to fill out my billing infromation. What do I do

    I Tried those Steps But When I Get to the Credit Card Part it Doesn't Have the Option to Choose None. It Says Visa. MasterCard.  Anecdotes and Discover . I'm Also in the United States.

  • Apps, Gift Cards and Canada - is purchasing now allowed?

    I have heard that gift cards can now be used to buy apps in Canada from the App Store. I can't find the paragraph in the terms of service that disallows it.
    Has anybody tried it?

    Apps, Gift Cards and Canada - is purchasing now allowed?
    Yes.
    (52485)

  • HT201209 I have a gift card and the system keeps coming back and saying it is invalid

    I have a gift card and when I enter the code (numberous times) it says invalid?

    If you mean can't access the email account to which your iTunes account reset email is sent to (you are using http://iforgot.apple.com to try to reset it ?) then you will need to contact Support in your country to get the password reset : http://support.apple.com/kb/HT5699

  • I use a gift card and I finished all the redeem steps and they said the email is sent already but I didn't recieve anything so can u resent it please

    I use a gift card and I finished all the redeem steps and they said the email is sent already but I didn't recieve anything so can u resent it please

    Apple - Support - iTunes

  • I have a gift card and cant use it

    I redeemed a 25 dollar gift card, and it shows the credit on my account. when i go to buy a song, it wants me to verify my credit card, which i no longer have. in fact i have no credit cards. why is this so, when i bought a gift card?

    Emmanuel,  See this guide: iTunes Store: Invalid, inactive, or illegible codes

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