E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
I had a crash and had to reinstall my Digital Editions. I have downloaded all my books from my kobo account, but editions will not accept them.
Looking on the website, it says to contact the book seller to ask them to reset the license. So I contacted Kobo support and they have said they
have no control over the license. So I deleted my authorization on Editions and to put it back it shows the ebook vendor and mine is Adobe ID.
So who do I have to contact to get the license reset? I had one computer with the authorization and another without.
Hi Jim,
Now something wrong happened with my adobe account. I could not login. I tried to recover my password, the recovery via e-mail works fine, I got letter to my google mail, followed all intructions, but in the end I still could not login:
"Adobe ID and password do not match. Verify your information and try again.
Otherwise, try using the email address and password used when you created your Adobe ID. If the problem persists, check the FAQ for help."
Also I could not authorize my ADE:
"Incorrect username or password
E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect [email protected]"
Any idea how that could happened?
Regards,
Anatoly
Similar Messages
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Hi. I can't open an e-book I've bought.
first I've managed to open it but without log-in ( Ihad forgotten my password), but, as i didn't manage to download the e-book on my e-reader, i've log-in, and tried to re-open it and the, it didn't open.The error message is E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.
Thank you if you had the same problem you managed to solve
Fleur MHi Shreya,
That answer seems to work in purchased books but in my case I dont know who is the ebook provider in lebrary. I asked library people and they did not give me any contact to reset the activation. I will try again to find out that contact. I was wondering if there is any way at our side so we can fix this. Probably there is nothing. Thanks anyway. -
j'ai le message "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" quand je tente d'utiliser digital etions pour télécharger mes ebook sur mon pc port. car cela ne fontionne plus sur mon pc Bureau ??????
je suis passé sur le portable car cela ne fonctionne plus sur le fixe
j'ai installé et utilisé la meme ID ADOBE
mais???????????? -
E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER after I switched from authorized by computer to authorized by ID on the same book, how can I open open that same book? I downloaded the book again, reinstalled the digital edition but no help? If anybody can answer that would be a great help.
Hi Shreya,
That answer seems to work in purchased books but in my case I dont know who is the ebook provider in lebrary. I asked library people and they did not give me any contact to reset the activation. I will try again to find out that contact. I was wondering if there is any way at our side so we can fix this. Probably there is nothing. Thanks anyway. -
I've already tried de-authorzing, re-authorzing, tried ADE 4.0 and 2.0. Nothing works. I need someone from Adobe to resolve this license issue.
ThanksSame problem here. Individually loaded my ebooks to my Adobe Editions. The last 4 books won't download. Says: E-lic_already_fulfilled_by_another_user.
-
E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER Partially resolved
I want to thank the Adobe people for the halp with my problem, although they did not let me know it had been done.
Since I was having this problem and my ebook seller on my Adobe ID is Adobe ID, they had to reset the licenses
for the books so I could download them again. This has partially fixed my problem. On my laptop, I did not think
(senior moment) to use my existing Adobe ID, I just didn't authorize the computer. I downloaded all the books and
it worked fine, but I have some books that I can not access again to complete my collection of purchases. The
books in question are:
At Grave’s End Jeaniene Frost
Touched Allegra Skye
Vowed Morgan Rice
Betrothed Morgan Rice
One Grave at a Time Jeaniene Frost
If you can reset the license on these then I can complete my series.
Thank you.Hi Shreya,
That answer seems to work in purchased books but in my case I dont know who is the ebook provider in lebrary. I asked library people and they did not give me any contact to reset the activation. I will try again to find out that contact. I was wondering if there is any way at our side so we can fix this. Probably there is nothing. Thanks anyway. -
Need Help re-install
I would like you to de-authorize ADE and re-authorize ADE using your adobe ID using the below method :
• Launch ADE.
• Press Control+Shift+D (Windows) or Command+Shift+D (Mac)
• You will get an option to De-authorize or Erase Authorization(depending on your ADE version), click it and you are done.
• Exit and re-launch ADE.
• Go To Help-> Authorize Computer.
• Enter your credentials and authorize ADE.
Check if you still get the same error. If so, then the below article should help.
http://helpx.adobe.com/digital-editions/kb/e-lic-already-fulfilled.html
Also, make sure you have the latest ADE 3.0 version installed. If not, you can download the same from the below link.
http://www.adobe.com/products/digital-editions/download.html
Let me know in case you still face the same issue.
Cheers!
~ Arpit -
I've also had problems with this. I was on the chat line about
5 different times trying to figure it out, but Adobe chat is worthless. If they can't fix it my using their script notes, they refer you right back to the
begining. Ater trying several times, I found out that Adobe had downloaded the ADE using an old sign on email address that had nothing to do with my nook.
I continued (silly me) to try to unload & then download the software, changed my email address on Adobe & my Nook and it still doesn't work.
They opened up a tech ticket because I couldn't close out the session and sign back in- I figured it out because the chat line was still open & as soon as I
logged completely out and back in, I went right back in correctly. I'm about ready to write the CEO with how incompetant their customer service is (from a 34d world country?) but it probably won't do any good.
I think my next try will be on our desktop with has Windows 7- my laptop has XP.
I've asked the Library if they could help me & tonight they gave me the directions I had gotten the first time. This is the only reason I bought a Nook was so that I could download free books to read. I'm about ready to turn it in & get a Kindle. I understand they are catching up with Nook in the amount of books they are getting and they're the same prices.
Any help you can offer me, I'd appriciate.Frustrating as it may be, this topic has generated a large volume of posts
on the forum. If you look at them, you might find an answer for your
situation.
But to be frank, Adobe does a poor job of telling the user what's wrong.
And, since the design of the software predates Windows 7, some issues were
not covered, such as security settings for Windows 7 and the 'hidden'
rejections you can get when you think your system is set up correctly. As
you can see from my avatar name, I am frustrated with the situation as well.
If I try to answer your question (which may have been answered by other
earlier posts), I need to know a couple of things about your situation,
because the details make all the difference. Here's what I'd suggest you
do first:
Scan or search the forum for the same error.... Then, scan the forum for
Windows 7 issues because they address questions concerning establishing
communications between ADE and the outside world. Finally, remember that
it's important to make sure your user ID's are synchronized between your
source and ADE (which is probably the number one reason you get the
'license fulfilled by another user' message. If you've changed email
addresses, or used a different user ID when you set up your ebook source
account, then ADE will not be able to give you access to your ebooks
now....
This is not the best of worlds. ADE and all other software labor under
rules built to conform to the requirements of the Digital Millenium
Copyright Act of 2000. That Act limits sharing of ematerial between
different users, and it gives publishers and distributors the ability to
restrict your access to the materials. Since ADE is the 'messenger',
people want to shoot IT. We should have a method where we can adjust
permissions based on changes in the externals surrounding the material -
say when you change your email account - so that we can continue to access
material that we've obtained before.
(soapbox mode off)
============== -
Does anyone seem to know how to fix this error
If you originally loaded the book when you were running ADE without ID, and have now registered an ID, you are probably stuck.
This is a vicious trap that Adobe lays for unsuspecting customers.
When you register 'without ID', ADE creates an anonymous/implicit ID with limited powers (eg can't be used to share with other devices).
Whenever you first load a DRM book, that copy of the book is associated with whatever ID the computer is registered to at the time.
Any book you load while this anonymous ID is active gets associated with that ID, and can't be read on any other device.
When you properly register your computer with a real ID, that old anonymous ID is lost.
Now you don't have any devices that can read the book. -
E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" please help!
PLEASE HELP
Hi Vi-Rose,
Please follow the knowledge base article: http://helpx.adobe.com/digital-editions/kb/e-lic-already-fulfilled.html.
Regards,
Romit Sinha -
ciao a tutti, ho provato a creare un altro ID ed ad aprire i file ebooks scaricati dalla mail del fornitore, perché prima mi dava un altro problema che non ho trovato in nessu forum, "E_ADEPT_INTERNAL
Cosa posso fare?Hi Shreya,
That answer seems to work in purchased books but in my case I dont know who is the ebook provider in lebrary. I asked library people and they did not give me any contact to reset the activation. I will try again to find out that contact. I was wondering if there is any way at our side so we can fix this. Probably there is nothing. Thanks anyway. -
How can I solve this problem? I am unable to download a library book.
How can I solve this problem? I am unable to download a library book.
-
Adobe Digital Editions Quit Unexpectedly
Hi there,
I can't open my book from Abode Digital Editions. When I go to Adobe Digital Additions Library and click on the book I purchased, a box pops up saying, "Adobe Digital Editions quit unexpectedly. Click Reopen to open the application again. This report will be sent to Apple automatically." Then when I click on the "Reopen" button, I am automatically taken back to the Adobe Digital Editions Library where the cycle repeats itself. I have seen multiple reports of this same issue from other users in this form. I have called Adobe for support and can't seem to find an answer so far. I would LOVE to have this sorted out so I can use my Kobo and read the books I have purchased. Anyone out there in internet land who can help me, I would appreciate this sooooooo much.
Thank you!Same problem here. I downloaded and installed ADE 4.0.3 just to check out a library e-book using DRM on my Mac OS X Yosemite. ADE crashed every time I attempted to open that book with a memory address exception. I had no problems opening the default book that comes with the reader though. Looked at iTunes reviews of ADE and Mac users have been complaining about this serious bug since February! What a major fail by Adobe.
I took the suggestion in this thread of downgrading to ADE 3.0. I still had the library's e-book in my library but was now getting a E_ACT_NOT_READY error each time I tried to open it. After some googling, I figured out I needed to reset my authorization token by doing Command-Shift-D. But after regenerating my authorization token, I got a E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER error. Now I think I need to get the library to reset the authorization token for the book since my token has changed. I dropped them a note informing them Adobe Digital Editions 4.0.3 doesn't work on Yosemite and asked them to reset the authorization. I've removed the book from my ADE library and will hopefully be able to download and start reading it next week. -
Can't get library ebooks to load to ADE on Mac
My wife has a Nook and I downloaded ADE to our Mac so she can download library books. Originally I thought it didn't matter what Adobe ID was used to set up ADE on the Mac. I found out it does with the Nook. The library book downloaded to ADE but it would not transfer to the Nook. So I deleted ADE and had my wife set up an Adobe ID. Then reinstalled ADE and Authorized using my wife's Adobe ID. Then we tried downloading the library book again but ADE would not accept the book. Fast forward to today when we tried again.
1. When ADE comes up on the Mac the following dialog box appears with this message—One or more downloads are not finished. Do you want to resume pending tasks? Cancel or OK
2. When clicking OK another dialog box comes up with this message—Error getting license. License server communication problem. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.
3. When I click OK the dialog box disappears.
I have tried dragging the book from the download folder to ADE and it bounces back every time. So there is some incompatibility going on some where. Are there any ideas what I should do?
Johnboy5010
PS. I clicked on cancel in the first dialog box and it doesn't show again but the book still will not drag and drop into ADE.
Message was edited by: Johnboy5010
I dug around the Adobe website and found some release notes for ADE 1.7.2. In the notes it stated that Safari needed to be able to recognize the .acsm file. The automatic recognition had been removed in Safari, and the notes gave a link to a blog. In the blog discussion it had a sample file to add to the User/Library/Preferences. I downloaded that file, opened it, and added the .ascm to the list. I went back and downloaded yet another copy of the library ebook. With ADE open on the iMac I just clicked once on on the book in the download folder and it zapped into the ADE app. So I immediately got my wife's Nook and successfully transfered the file. So once I wiped more blood from my eyes from having beaten my head on that brick wall, I double click on a file of the book on my desktop. It too went into ADE. (I deleted that copy.) So apparently just clicking or double clicking the file after downloading will put it into ADE. Someone pass the bandaid box please.but it still no songs appear on my ipod.
Hi,
Welcome to Apple Discussions
Symptom
One or more of the following occurs:
iPod does not show up in iTunes or as disk in Windows Explorer
iPod does not show up as disk in Windows Explorer (even though disk mode is enabled on the iPod)
iTunes and Windows Explorer report the wrong amount of available space on iPod
No songs appear on the iPod after an apparently successful update from iTunes
Music copied to mapped network drive instead of iPod
Then read this link:
Strange iPod behavior when Windows confuses iPod with network drive
Regards
Colin R. -
Adobe Digital Edition Errors/Troubleshooting
When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy!
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