E_Lic_User_unknown

I purchased several eBooks and each time I tried to open them I received this:
reportError: E_LIC_USER_UNKNOWN
http://d..lightningsource.com/fulfullment/Fulfill
urn:uuid895c205-4686-48bx-
6990e6a892bf
I download the file from the site, double click to open them in my Sony Library and get that error then. I have adobe digital editions and sony library open.
Any ideas?
Suzanne

Thanks for the quick response, Jim!
Not to sound like a n00b but how do i 'fulfill' with ADE? I was under the impression that only Sony Library would open the acsm files?
Suzanne

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