E-mail account change

My e-mail provider has had to change his settings. I have done this on my PC and notebook but now acannot access e-mail on the 9720 to make the changes there. I get the message "Your device had a problem connecting to the server" every time I try to make the change. Any ideas. Thanks.

Hi and Welcome to the Community!
Please clarify the exact steps you are taking, and also exactly which step in the process this message is presenting.
You may also find what you need in these KBs:
Article ID: KB32866 Error "Your device had a problem connecting to the server" is displayed when attempting to integrate an email account in the Email Setup application
Article ID: KB33310 The error "Your device had a problem connecting to the server." is displayed when integrating an email account on the BlackBerry smartphone
Good luck and let us know!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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