E-Mail account

Having just found out at the begining of the week my email service has been migrated, which has now led to no end of problems.
First: everytime i sign into an email account, i have had to setup a BT id, fine, but the primary BT id which was used to log into BT services now says it does not exist when i use it to login, but when the main email address is used to 1st create the ID then to log into my BT, it is not only a secondary ID as my orginal BT id is still in use, but it does NOT exist according to the BT system.
Having made serval calls only to go round the houses and not directly relate to the problem, finally i get told everything has been reset and to wait 24 hours! ( computers should be a bit quicker than that!)
This i have done.
Second: Tried to log in to BT id using my appenrlt new BTid username and password, fine, but the message reads: This account does not a mailbox.
So then i try to login to the email, i get sent to the create the BT id pages, virtually every time when i am logged into My BT. I set the id up only to reach the last page which reads: Due to technicall problem we are unable to add your email to the BT id!
Third: if i am not logged into my BT it appears i can reach my emails, fine but i cannot do anything else in My BT area, like my main aim was to change some sub accounts!
I use outlook, outlook express, android phone and web based to access my emails

Hi ibarker and welcome.
Sorry for any confusion. I'll take a look at this for you if you wish. Drop me an email with the details. You'll get the 'contact us' link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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