E-mail Address has become a blank box in the to: and from: lines.

I was sent an e-mail by a colleague yesterday which has caused very strange behavior in Apple Mail. His e-mail address was not visible in the from: line ... instead there was a greyed out box in place of the address. Now all instances of mail from this individual - several hundred messages in mailboxes stored locally - exhibit the same issue. Where his e-mail address should be (in the to: or from: line) is a blank box. There are also problems with address auto completion. Any of the letters which would normally produce this individual's e-mail address ("t", "g" or "s"), now produce no suggestions at all. Otherwise address completion works fine.
Any ideas anyone? I've never seen anything like this before.
Thanks, Richard

The Mail app on the iPad/iPhone/iPod Touch does have an option to clear previous recipients. You can learn to live with it.  But if you want to get rid of it, the only way to remove these cached email addresses from the Mail application is restoring the iPhone/iPod Touch as a new phone/iPod.  If you restore from backup, the cache is also restored.
This article shows you the screens you will see during the restore:  http://support.apple.com/kb/HT1414

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