E-mail adresses rejected

Printer HP Officejet Pro 8600 Plus
ePrint set up, printer has an e-mail and number of users with their e-mail adresses has been entered and stored as to be allowed to use the printer.
When one of them tries to send a mail to the printer, it is received there, but it is rejected as the user is not allowed to use the printer, thought his address is in the 'white list'.
If I set the printer service to 'everybody' then all works, but this is not the meaning of the feature.
How to set all so that it works?
<reading many other threads with similar problem, I made sure that: the server the mail is sent from (SMTP) has same domain as the from addreess, that means it is sent via the e-mails provider server and no domain/server missmatch exists.
The sender also receives korrekt answer mail, asking him to check if the printer is online or the internet works or if he is allowed to use the service.
Tested from windows life mail and two android devices.

Hello ottosykora1,
Welcome to the HP Support Forums. I gather that when using the allowed senders feature of HP Connected and ePrint that some of the allowed senders are having ePrint jobs that don’t print.
I have included the Learn About Print History in HP Connected document. It will allow you to check to see if there is an error message attached to the failed print job. I have also included the ePrint Job Did Not Print document. It will review why an ePrint job may have failed, such as the attachment(s) were too large or an unsupported document was sent to the printer.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Message was edited by: seventy one

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