E-mail app frozen on white screen

Help!!! Iphone 5s - email app is on a white screen. I have tried flicking up tile and restarting, but it did not help. I also pressed the menu button and top button for 15 sec for a hard shutoff, but once again it did not help. I deleted the mail account, then uploaded it once again, but it did not work, the white screen is still there. I ask siri if there is any mail, and she says yes and displays them, but when I press the mail, it open the app on a white screen... What else can I do?.

Hello isbe1604,
Having no access to your email can certainly be frustrating. After reviewing your post, I have located an article that can help with software issues. Have you attempted to restore the device to factory settings? Test the issue on a new installation, and make sure that it works. Then use the same article to restore from your backup to either verify it still works, or isolate the issue to the backup itself.
iOS: How to transfer or sync content to your computer - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

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Message was edited by: jakudo

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Hello melsuzhen,
Welcome to the forums.
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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