E-mail appears on device but not on carrier

Hi all,
  I am a BB newbie and I have several questions.  The one that is most pressing is that I am receiving all of my AOL messages on my BB but they do not appear on my AOL account online.  Help!

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
<KB11587 Email messages from the AOL Mail account arrive on the BlackBerry smartphone but do not appear in the AOL Mail inbox
Hopefully it contans something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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