E mail attachments missing

I have an iMac - late 2009 running 10.9.5 OS. I am having trouble opening e mail attachments sent from one very important contact. He is on an office server running microsoft e mail program. I can not even see the attachments on his e mails. I am using TNEF's Enough to open the attachment and nothing appears as an attachment in the pop up window. Any suggestions of settings (or something else) that can overcome this problem?

I have the same problem. Things worked fine for a while. I was able to see the body of the email plus the attachment. Even was able to open PDFs in iBooks. Now I only see the "Preview". I clock the particular email and I get a blank page with a header... plus no ability to see the attachment. This needs to be addressed in an update.
How did you reset your phone? Did you lose any content in the process?
Thanks

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